Presentation On Essentials Of Effective Communication

By: GUNJOT KAUR GURJOT SINGH RAJAT SACHDEVA

CONTENTS

Definiiton of Communication Meaning of Communication Communication Process Effective Communication Seven Cs Of Communication

WHAT IS COMMUNICATION?
According to W.H.NORMAN and SUMMER, Communication means exchange of facts, ideas, opinions or emotions by two or more persons. The transfer of information and understanding from one person to another person.

Communication is a social process A process of transmitting and receiving verbal and non-verbal messages that produce a response

Communication Is Represented By:

10% words What we say 30% sounds Tone 60% body language How we say it

BASIC COMMUNICATION PROCESS

FEEDBACK SENDER ---------MESSAGE --------IDEA

UNDERSTANDING ---------MESSAGE --------RECEIVER

ENCODE

MEDIUM

DECODE

EFFECTIVE COMMUNICATION
Effective communication occurs when the message received is as close as possible as the message intended to be sent mutual understanding.

Effective communication includes

1)
2) 3) 4) 5)

Pronunciation Self confidence Logical sequence Natural voice Tone

Communication is effective only if people:

-Understand each other

-Stimulate others to take action -Encourage others to think in new ways.

KEY TO SUCCESS

WHAT YOU SAY

HOW YOU SAY

WORDS ARE THE MOST POWERFUL

DRUG USED BY MANKIND.

SEVEN Cs OF COMMUNICATION
Complete
Concise Consideration Concrete Clear Courteous Correct

COMPLETE
Necessary for effective communication If the message is not complete than: - leads to misunderstanding - further queries -wastage of time -irritates the receiver Logical sequence

CONCISE
Message should be concise Convey the message in fewest possible words Helps in increasing effectiveness Use simple words instead of long phrases

Long Phrases
At the present time
Due to the fact that Will you kindly Keeping in view

Single words
Now Because Please Considering

Use single and simple word instead of using two words Two words
9 a.m. in the

Simple
9 a.m. In my opinion

morning In my personal opinion Period of one month

One month

Include only relevant material

Avoid lengthy introduction and unnecessary explanations

CONCRETE
Message should not be vague Should be concrete and specific Create specific visual images Reduces the chances of misinterpretation Use specific facts and figures Avoid using confusing words

Use active voice than passive voice Passive

The goods were

Active
We received the goods Top management resolved the conflicts

received by us The conflict among workers was resolved by top management

CLEAR
Message should be clear Not only clarity of expression but also clarity of thought Senders mind should have clear thought Avoids ambiguities and confusion Use precise and complete words

Use simple and short words than heavy words HEAVY

Terminate Fascination Utilise Procure Interrogate

SIMPLE
end attraction use get question

Use words which are familiar the audience

to

COURTEOUS
Plays dominating role We should be considerate, compassionate, friendly Avoid becoming impatient, irritated Be calm and quiet Use polite and respectful tone

Always thank the other person for his generosity

Use the word please for requesting something

CORRECT
Correct in spelling, grammar, format, contents etc Incorrect and inaccurate message mislead the reader, lower his confidence

To make the message correct:

(a)

(b)

(c)

Ensure that facts and figures are accurate Check whether grammar, punctuation and spelling are proper or not Use right level of language

ORGANISATIONAL BENEFITS OF EFFECTIVE COMMUNICATIONS Increase productivity

Make decisions

Coordinate workflow
Supervise others

Develop relationships
Better understanding in the workplace in general

Communication Today
Significant source in managing and leading organizations. Opportunity to involve and motivate people to common goals. Opportunity to cooperation with stakeholders. Challenge to confirm the status in society.

EFFECTIVE COMMUNICATION
Watch the language Follow through Deal with uncertainity Be an active listener Manage conflict Respond, dont re-act Take advantage of communication resources

Give feedback Invite participation Keep your team up-to-date Connect personally with employees