Professional Documents
Culture Documents
NOTHING IS SO STRONG AS GENTLENESS NOTHING IS SO GENTLE AS REAL STRENGTH. Ralph Stockman. If I do not take care of myself, who else will do it for me? But if I think only of myself, what kind of person am I? Hillel.
MOL TRAINING CENTRE (INDIA)
Objectives
Understand Assertiveness and it importance in the workplace. Distinguish Assertiveness from Aggressiveness and Non Assertiveness. Learn about the barriers to Assertiveness. Master the three components of Assertiveness.
MOL TRAINING CENTRE (INDIA)
Assertiveness
* Honestly * Directly
Signals of Assertiveness.
Steady pleasant voice. Good eye contact.
He can communicate with people on all levels. (Direct, Honest, Open communication)
He has an active orientation to life. He acts in a way he himself respects.
Types of Behavior.
Non Assertive
MOL TRAINING CENTRE (INDIA)
Signs of Aggressiveness.
Refusal to listen.
Shouting Using intimidating body language. Interrupting. Using obvious put-downs. Swearing
AGGRESSIVE
Power over
NON ASSERTIVE
Overpowered
ASSERTIVE
Power within.
Fear of displeasing others. Fear of rejection. Fear of retaliation. Mistaken sense of responsibility. Hurt feeling guilt issue. Misinformation about basic human rights. Catastrophizing thoughts. Hidden payoffs.
MOL TRAINING CENTRE (INDIA)
Right to hold my own values. The right to change. The right to ask for more information. The right to be the ultimate judge of ones thoughts, feelings and behavior. The right to be oneself. the right to be ME.
MOL TRAINING CENTRE (INDIA)
Assertiveness Fulcrum Rights and Responsibilities. I recognize I have rights as well as Responsibilities. I have no right to infringe on the rights of others. I give the same rights to others that I give myself. I assert my rights in a reasonable and responsible way.
Assertive Script components ..(DESC) Describe : When you. When I When Express: I feel, Explain : Then.. Empathize : I understand that you.. Specify: I would prefer want I would like.. Choose : If you do If you do not .