DUTIES OF A FLOOR SUPERVISOR

Relationship of Roles
TOP MANAGEMENT MIDDLE MANAGEMENT SUPERVISORY MANAGEMENT Conceptual Skills Human Skills Technical Skills

Three Types of Skills

1. Conceptual skills - this relates to vision and ability to image and anticipate events and ideas 2. Human skills - required for both management and supervisor and leading people to achieve given objectives 3.Technical skills - worker going to the supervisor to resolve technical problems

Supervisory Interface
MANAGEMENT

GUESTS

SUPERVISO R

OTHER DEPARTMENT

WORKER

Supervisory Competencies
1. Communicators - the supervisor are expected to communicate well both orally and in writing. 2. Problem Solvers and Decision Makers - supervisor are expected to solve problems at the operational level

3. Leaders - Supervisor are expected to lead , enthusiastic and encourage the team to achieve result in spite of heavy odds. 4. Self Disciplined - worker looks to the supervisor as a role model. 5. Continuous Improvement - supervisor will continuously upgrade herself through self learning and see ways to bring the new knowledge into the workplace.

The Floor Linen Room

The Floor Pantry - is a stocks linen and supplies for a given floor. The Floor Pantry has the following Furniture and Fixtures 1.Cupboard for guest and cleaning supplies, blanket, pillow and mattress protectors 2.Shelves for linen 3.Shelves for used newspaper and magazines , used bottles and vacuum

5. Wooden or canvas lined hampers for soiled linen. 6. Space for maid carts, baby cost and roll-away beds 7. Sinks for flower arrangement and disinfecting tumblers

Storage Tips
1. 2. 3. 4. 5. 6. Brushes must not rest on bristles Cleaning sprays must be away from hot areas Dusters must be dried before storing Buckets must be emptied of all water and dried before storing Polished must be emptied sealed to prevent drying At the end of shift, all used magazines, newspaper and empty bottles are sent to the garbage disposal area where independent bins for each are allocated. Used candles and soaps are deposited at the control desk for reuse in offices, Garbage is examined by the floor supervisor

7. 8.

Procedure for Requisitioning Fresh Linen

1. Soiled linen is sorted at the pantry according to types , counted and recorded in the room linen control sheet. 2. The housemen takes two copies with the soiled linen to the laundry directly 3. The laundry supervisor re counts the items and tallies the numbers with the room linen control sheet 4. The laundry supervisor retains one copy after signing the room linen control sheet 5. The houseman takes the third copy to the linen supervisor for fresh supplies of linen.

Procedure for Requesting Guest and Cleaning Supplies

1. Each floor pantry is given a par stock for each item of supplies 2. The moment the supplies at the pantry falls below the part stock the floor supervisor prepares a weekly stores list 3. Requisitioning must be done strictly against consumption 4. Requisitioning is done on a weekly basis 5. Weekly stores list must be prepared and presents on that day every week which is allotted to the floor for the issue of supplies.

Records kept in a Floor Linen Room

1. 2. 3. 4. 5. Spring Cleaning Register Floor Logbook Guest Supplies Control Register Linen Control Book Weekly Stores List File

Preparing a Room Report

It is a document that confirms the occupancy of rooms in a given shift. Has access to guest rooms on her allotted floor, she is the best person to confirm physically the occupancy status of rooms. She perform this task to enable the front office totally her findings with their room rack, which list the name of the guest by room number. To check if there is a discrepancy.

Room Report
The Floor Supervisor prepares the Housekeeping Room Report in triplicate. One Front office Two Audit who calculates expected revenues. Three Housekeeping

Room Status Codes

OC OD FI VC VD VR OOO DND MUR UR L DL Occupied Clean Occupied Dirty For Inspection Vacant Clean Vacant Dirty Vacant Ready Out of Order Do Not Disturb Make Up Room Under Repair Luggage in room but bed unused Double Lock