Air Europe

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The customer. What WAS the Plan. Where the problem started. Nail in the coffin. The Reckoning. What can be done.

The customer. What WAS the Plan. Where the problem started. Nail in the coffin. The Reckoning. What can be done.

A elite business class frequent flyer. Who has travelled more then a Million miles in past 10 years.

An author of an international business newsletter.

A Business traveler Not a Tourist.

The customer. What WAS the Plan. Where the problem started. Nail in the coffin. Reasons for mishandling. The Reckoning. What can be done.

North America Rome Cairo.

ETD North America : Monday 10th Oct, at 9:30pm.
Rome : Tuesday 11th Oct, at 11:00 am.

ETA

Cairo : Tuesday 11th Oct, at 6:55pm.

The customer. What WAS the Plan. Where the problem started. Nail in the coffin. The Reckoning. What can be done.

Miscommunication: NO one was aware of about the issue till 9pm. Lack of customer dealing: After 3 hours the passengers and the ground staff got to know the reason. Contradiction: in the airlines commitments on media level. Lack of Responsibility: Not informing the true issue in time, they lapsed all the possible alternatives for the passenger.

The customer. What WAS the Plan. Where the problem started. Nail in the coffin. The Reckoning. What can be done.

Behavior of the cabin crew. (Pilot Announcement)

False statement made by the Chief purser. Mismanagement of the transit flight (Rome/Amsterdam). Flight delayed 6 hours then schedule. No ground facilitation and passenger transport.

No in-flight Call facility.

Not sufficient alternative route Maps.

The customer. What WAS the Plan. Where the problem started. Nail in the coffin. The Reckoning. What can be done.

How a customer should be treated?

Why should he travel again? How to compensate him? How to learn from the mistakes?

The customer. What WAS the Plan. Where the problem started. Nail in the coffin. Reasons for mishandling. The Reckoning. What can be done.

Mr. Richard should talk and face him, not anyone else. Immediate personal visit to Mr. Alfred along with an apology in writing from the Air Europe Head Office. This trip should be rebate him. A complimentary Open invitation to any destination for him including hotac for his next business trip.