BIRTH CAUSE DIAGNOSE FAILURE CONSEQUENCE

MAY PROVIDE PERMANENT BERTH

Conflict

ANTAGONISTIC INTERACTION IN WHICH ONE PARTY ATTEMPTS TO THWART THE INTENTIONS OR GOALS OF ANOTHER A Process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about

Why Conflict?

Occurs when people working, interacting or living together disagree on each others way of working to achieve personnel as well as organizational goal

Crucial Concerns in Resolving Conflicts

C-C-I-R-C

Cause Need Seed Breed Greed Creed Bleed - Deed A Description: Dew To Few New Never Knew-Motive-Led to Destruction: The Mahabharats Lesson Draupadi, Duryodhan, Karan, Dhritarashtra, Yudhishtir, Bhisham, Kunti, Gandhari, Shakuni,or Krishna

Where were the Seeds and who Nurtured

Persons
Duryodhan

Stage
Childhood

Style

Result
Empty Mind

Greed, Hate, Aggression

Shakuni Destruction

Adolescent

Logic Limitation

Frustration

In Mahabharat all strategies failed, though applied with judicious mix of Intelligence, Motivation, Rationale, Logic Consequence of Destruction - Picture Focused, but Failed Horizon is not the End, Learn to look Beyond the Horizon

Five Strategies To Handle Conflicts

The Turtle (Withdrawing)

Teddy Bear (Smoothing)

The Fox (Compromising)

Five Strategies Continued..

The Shark (Attack Attack)

The Owl (Supportive Confrontation)

Types of Conflict
1.

Interpersonal Conflict
Conflict between two persons

2.

Inter group Conflict

Conflict between different groups within the same department / divisions or other departments / divisions

Sources of Conflict
1.

Personality Clashes
Not everyone thinks, deals, looks or acts alike. All these cause conflict. At times these conflicts are also a rich source of creative problem solving

2.

Threat to Status
Status or the social rank of a person in a group is very important to many individuals. Conflict arises as individuals want to maintain a desired image

Sources of Conflict Contd..

3.

Contrasting Perceptions
Each one of us hold different perceptions of the same thing, depending on our past experiences. We perceive things as we want to perceive them. We fail to realize how the other person is perceiving it. Conflict may arise unless employees learn to see things as others see them and help others to do the same in reverse

Sources of Conflict Contd..

4.

Organizational Change
People hold differing views over the direction to take, routes to take and their likely success in the resources to be used and the probable outcomes

Roadblocks To Resolving Conflict

1. 2. 3. 4. 5. 6. 7. 8.

Clashing Egos - Styles Of Conflicts Name calling Sarcasm/Ridicule Insulting Threatening Blaming Inflexibility Defensive body posturing/language

Key Components of Conflict Resolution

1. 2. 3.

Controlling emotional responses Seeking understanding Identifying needs and common interests Seeking mutual benefit or purpose

4.

Key Components Contd..

5.

Flexibility Willingness to change Agree to Disagree Great Listening skills

6.

7.

8.

My Grateful Thanks To
Mr. Deepak Behl ( HR Manager GAAP Inter.) Gunjan Sharma Nandini Sharma Neha Vadehr And The New Team from JIMS: Charu & Rahul MHROD: Gaurav & Hardeep Numerous Contributors who shared their thoughts openly particularly my Vibrant Audience..!!

Conceptualized By:
Prof. S.C Kapoor

Inspiration:
Prof. Summit Chaudhuri (MIB) (Chairman Cum Managing Director Third Millennium)

Thank You..!!