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Task 2 - Communications
By Ajay Sandhu

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Explain the principles of effective Communication

The three main principles are: Communication Skills Skills Communication Skills

General

Interpersonal Written

principles aid the employees to communicate with other people 5/1/12

These

General Communication Skills

This

includes; understanding cultural differences, finding ways to engage with someone who is of a different ethnic group or background.

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Interpersonal Skills
These

include the use of language and overcoming barriers to effective communication. example: Language Barriers, these can be overcome by the employee gaining basic standards of the language and/or having a translator present.

For

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Written Communicational Skills

These

include following company guidelines and taking care with spelling and grammar ensuring that everyone is able to read it.

If

the employee has used written communication skills effectively they can be used to persuade a client into a meeting or 5/1/12 buying a

Interpersonal Skills
Interpersonal

skills are related to how you interact with other people. There are many ways of communicating with colleagues in the workplace. and Negative Language to one another. Engagement In meetings or discussions etc.

Positive Active
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Positive Language & Negative Language

Positive

language in the workplace is used to provide embracement and in some cases constructive criticism. language can be used, however they are also used with out sounding too critical/rude.

Negative

For

example: Sorry, but I dont like what youve done there 5/1/12 could say: You

Active Engagement
There

are different aspects of how you can show youre actively engaged: showing the speaker your understand whats being said. Repeating the main points of the meeting and building from them.

Nodding:

Summarising:

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Communicate in Writing
There

are many ways to communicate through writing, whether the text has been formed through word-processing software or being handwritten. have sets of guidelines as to how they want employees to layout documents whether theyre to the company, or outgoing to others.

Companies

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Organisational Guidelines & Procedures

Some

organisations have guidelines in place to show portray the companys level of professionalism to the employees. rules are known as House Style for example:
Left Margin: 3cm Right Margin: 2.5cm Top Margin (Header): 4cm

These

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Spelling & Grammar

Considered

that most wordprocessing software is now updated to have spell and grammar checking, there should be no reason for these mistakes to occur.

when handwriting its hard not to make mistakes. Poor spelling and grammar indicate that the person doesnt take much care 5/1/12

However,

Technical Problems of Communication

Not

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having an email account could mean that when you apply for a job, the company could struggle to contact you as many companies rely on a persons email to provide them with important information. This could be overcome by the candidate setting up an email account to receive important emails like these, accounts

Technical Problems of Communication

Not

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having phone signal can prove a vital barrier for employees, for example: if the employee was on an important conference call in a car journey, and went under a tunnel theyd lose signal and access to the conference. This could be overcome by the employee making sure they do not have to do anything else (e.g. driving) whilst on the call, therefore

References to Images

http://www.echinacities.com/china-media/top-

http://www.smashingmagazine.com/2010/07/2

http://sortitout-inc.blogspot.co.uk/2010/11/inte

http://www.cartoonstock.com/directory/n/nod.

http://ouseful.open.ac.uk/blogarchive/010298. http://www.spellingdoctor.com/ http:// http:// 5/1/12

www.comm100.com/blog/email-marketing-ebo