PERSONAL DEVELOPMENT ( MGT 543 )

COMMUNICATION
Presented by : Mariah Fadhilah Bt Ahmad Nurul Ashida Bt Sarudin Siti Sharifah Bt Sarip Nurul Farah Asyikin Bt Md Nasir Elisza Gamud Anak Seliang Nur Afiqah Bt Yusoff

THE ACT OF TRANSMITTING INFORMATION AND MEANING FROM ONE INDIVIDUAL OR GROUP TO ANOTHER

LISTENING
SPEAKING READING WRITING

FORM OF COMMUNICATION

COMMUNICATION STYLES
Passive Communication

Assertive Communication

Aggressive Communication

Video

NONVERBAL COMMUNICATION

WHAT IS NONVERBAL COMMUNICATION??

Everything that communicates a

FUNCTIONS OF NONVERBAL COMMUNICATION

To provide information To regulate interaction To express or hide emotion and affect

message but does not use words

Facial expressions, hand movements, tone of voice, eye contact, touchwhat else?

NONVERBAL SIGNALS
Vary from culture to culture

What does this symbol mean to you?

In the United States it is a symbol for good job In Germany the number one In Japan the number five In Ghana an insult In Malaysia the thumb is used to point rather than a finger

Types of Nonverbal communication

 Facial Expressions
Convey the emotional state of the individual Expressions are closely tied to emotion, they are more often involuntary

Gestures
Normal part of communication Adds meaning to verbal message Include movement of the hands, face, or other parts of the body.

Body Language & Posture

Most common way of sending and receiving nonverbal messages Posture : transmit degree of formality @ informality

 Eye Contact
Powerful form of nonverbal communication Eye contact conveys different messages

Touch
Often called as physical communication Adds an emotional impact to the messages

GAME 1 THE ALPHABET GAME

INSTRUCTION : 1- Close Your eyes OPEN your EARS 2- Need Your Concentration 3- Instructor will start first then the rest will continue.

LISTENING SKILLS

1. 2. 3. 4. 5. 6. 7.

Maintain eye contact with the instructor Focus on content, not delivery Avoid emotional involvement Avoid distractions Treat listening as a challenging mental task Stay active by asking mental questions Use the gap between the rate of speech and your rate of thought

ACTIVE LISTENING
PREPARE TO LISTEN
AVOID EMOTIONAL RESPONSES

SEPARATE FACT FROM OPINION

Active Listener
Interested in understanding what the sender is thinking and feeling, hope to accomplish, and message means. Has confidence, positive attitude. Set aside prejudices and listens with an open mind. Blocks out noise and distractions. Jot down the speakers main points and questions to ask. Uses body languages such as Gestures.

Barriers to Communication
Differing perceptions Selective perceptions Value judgments

Emotions

Poor listening skills

Inconsistent verbal and nonverbal communication

Language differences

Information overload

Source credibility

Premature education

Choice of words

10 Tips of Communicating Effectively

Clarify your ideas before communicating
Consider the setting Use appropriate body language

Use body language to encourage communication

Be a good listener

Be straightforward

Use I instead of others

Empathize

Choose the right place and time to convey any constructive criticism

Improve your written communication skills

~Game 2~

Tips for making a Positive First Impression

Develop a positive self image Be welldressed Be wellgroomed Execute a handshake that grabs respect

Be prepared

Be punctual

Make your first few words count

THE END
QUESTION & ANSWER