ITRODUCTION

The word intelligence did not appear in books before the twentieth century

Intelligence wasnt common until 1930

The term emotional intelligence does not appear in dictionaries Emotional intelligence addresses the emotional, personal, social, and survival dimensions of intelligence
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What is Emotional Intelligence (EQ)

It is typically focused on: analytic reasoning verbal skills attention memory judgment
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DEFINITION
Emotional Intelligence refers to the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our Relationships
(Goleman D, 1998, Working with Emotional Intelligence, Bloomsbury Publishing, London)
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COMPONENT

Self-awareness the ability to read one's emotions and recognize their

impact while using gut feelings to guide decisions.

Self-management involves controlling one's emotions and impulses and

adapting to changing circumstances.

Social awareness the ability to sense, understand, and react to others'

emotions while comprehending(incuding) social networking

Empathy Sensing others feeling and perspective ,and taking an active

interest in their concern

Motivation the ability to inspire, influence, and develop others while managing conflicts.

PRACTICAL USE OF EI IN ORGANIGATION

Learn and practice optimism: see the dough nut, not the hole Positive self talk: Talk yourself out of defeat
To do more than survive to sustain in a world of accelerating change and uncertainty we need to respond well to adversity. Optimism is a skill just like listening which can be learned and perfected over time.

The way we talk to ourselves can and does affect our sense of well-being and our ability to motivate ourselves in the face of challenge. By being optimistic and learning to replace negative self-talk with positive self-talk, this will help to bring about a proactive and creativeclimate at work and help participants to be proactive and take control of

. The art of letting go: You cant be a butterfly if you cant being a butterfly
themselves It is important to learn to tackle the essence of coping effectively with change and letting go of old ways of thinking and doing. Challenging existing concepts enables the participants 6 to understand their own resistance to change.

Situation

EI Advantage Highlights
Getting at underlying needs that are not being met by using important discussions Exploring stress-coping plans to build capabilities Listening kindly , taking initiative to usefullypositivelyengage the individual, and using problem solving skills which will produce better customer satisfaction Learning how to build interpersonal skills, develop greater flexibility, and pragmatic reality-tested plans with confidence will boost team leader effectiveness

Employee is unmotivated Customers are unhappy

Team leader is ineffective

SWOT ANALYSIS
Strenghths EI addresses proven performancerelated effectiveness EI provides a focused pathway for development Opportunities EI training addresses a whole range of development needs EI enhancement can impact associate health and customer satisfaction Weakness EI assessment or training might not be a simple or one-time event EI facilitation requires high-end facilitation expertisenot just anyone can do it Threats The term emotional intelligence scares people off from exploring the topic EI may seem invasive and more personal rather than professionally focused

REFERENCES
http://www.eq.org/

http://www.google.co.in/imgres?q=emotional+intelligence&start=279&hl=en &biw=1366&bih=667&addh=36&tbm=isch&tbnid=lWsrozhQSdHOSM:&i mgrefurl=http://www.teddysinc.co.uk/what-iseq.php&docid=MbyQa_VbZTYwuM&imgurl=http://www.teddysinc.co.uk/re sources/a_z_of_feelings.jpg%253Ftimestamp%253D1319646296997&w=57 1&h=600&ei=O9KTT8KnBo3trQfIuc3pBA&zoom=1&iact=hc&vpx=543& vpy=324&dur=319&hovh=230&hovw=219&tx=100&ty=109&sig=1180419 26023471218452&page=12&tbnh=145&tbnw=138&ndsp=27&ved=1t:429,r: 9,s:279,i:24

http://en.wikipedia.org/wiki/Emotional_intelligence http://angeronmymind.wordpress.com/2007/07/26/some-practical-uses-of-emotionalintelligence-at-work/ http://eiinsider.wordpress.com/2011/02/09/the-leading-edge-using-emotional-intelligence-toenhance-performance/

Thank you