BUILDING HIGH PERFORMING TEAMS.

21-06-2005

DR.SANDEEP R. SAWANT

EFFECTIVE TEAM:characteristics.

P -purpose. E-empowerment. R-relationship & communication. F-flexibility. O-optimal performance. R-recognition & appreciation. M-morale.

PURPOSE.

Members can describe and are committed to a common purpose. Goals are clear, challenging and relevant to purpose. Strategies for achieving goals are clear. Individual roles are clear .

EMPOWERMENT

Members feel a personal and collective sense of power. Members have access to necessary skills and resources. Policies and practices support team objectives. Mutual respect and willingness to help each other is evident.

RELATIONSHIP AND COMMUNICATION.

Members express themselves openly and honestly. Warmth, understanding and acceptance is expressed. Members listen actively to each other. Differences of opinion and perspective are valued.

FLEXIBILITY.

Members perform different roles and function as needed. Members share responsibility for team leadership and team development. Members are adaptable to changing demands. Various ideas and approaches are explored.

OPTIMAL PRODUCTIVITY.

Output is high.

Quality is excellent
Decision making is effective. Clear problem solving process is apparent.

RECOGNITION AND APPRECIATION

Individual contribution are recognized and appreciated by leaders and other members. Team accomplishments are recognised by memebers. Group members feel respected. Team contribution are valued and recognised by the organization.

MORALE

Individuals feel good about their membership on the team Individuals are confident and motivated. Members have a sense of pride and satisfaction about their work There is strong sense of cohesion and team.

NONE OF US IS AS SMART AS ALL OF US

Three Major Skills:

Diagnosis

Adaptibility.

Empowerment.

ELEMENTS OF GROUP INTERACTION.

CONTENT

PROCESS

WHAT

HOW

TASK

TEAM FUNCTIONING.

What to observe in Groups:

Communication

and Participation. Decision Making. Conflict. Leadership

What to observe in Groups:

Goals and roles

Group norms
Problem solving Climate/culture

Communication and participation

Who

talks to whom? is left out?

Who

Who

talks most often?

Decision making
Majority

rule

Consensus.

Conflict

Avoidance

Compromise
Competition collaboration

Leadership
Who

is influencing whom.

Goals and roles

Roles-

who does what?

Goals-

what are they trying to accomplish ?

Norms
Assumptions

held by the group about the type of behaviours that are appropriate or inappropriate.

Problem solving
Identifying

and formulating the

problem.
Generating

alternative solutions

Planning

and evaluation.

Climate / culture
Refers

to feeling or tone of the

group.

PARTICIPANT OBSERVER

STAGE I: ORIENTATION

Feeling eager with high expectations. Feeling some anxiety: where do you I fit ? what is expected of me? Testing the situation. Depending on authority and hierarchy.

STAGE II-DISSATISFACTION:

Experiencing a discrepancy between hopes and realities. Dissatisfied with dependence on authority. Frustration around goals tasks. Reacting negatively toward leaders and other members. Competing for power and attention

STAGE III-RESOLUTION:

Decreasing dissatisfaction. Resolving discrepancies between expectations and realities. Developing harmony, trust,support and respect. Being more open,more feedback. Sharing responsibility and control.

STAGE IV -PRODUCTION

Feeling excited about participating in team activities. Working collaboratively & interdependently with whole and subgroups. Feeling team strength. Sharing leadership. Feeling positive about task successes.

ADAPTIBILITY.

SITUATIONAL LEADERSHIP.

Situational leadership
Autocratic

leadership

Democratic

leadership

Types of behaviours.

Directive behavior

Supportive behavior.

Leadership styles:
Directing Coaching

Supporting
Delegating.

TASK FUNCTION
Setting the agenda. Establishing goals. Giving direction. Initiating discussion. Setting time limits. Seeking information.

MAINTENANCE FUNCTIONS:
Recognition Listening Encouraging participation. Conflict management. Relationship and communication.