INITIATIVES + IMPROVEMENTS + INTENTIONS

Dr. Michael Hall PhD

NURSING SERVICES
INITIATIVES

Nursing Management Reinforcement Nursing Competency Standards Development Nursing Training Needs Identification Plan

IMPROVEMENTS

Improved Patient Satisfaction with Services Revised Nursing Patient Ratios to Need Added Clinical Instructors in all Units

INTENTIONS

Nurse Bank Creation Identification of Full Time Nurse Trainer Plan Creation for Nursing Academy

AMBULATORY SERVICES
INITIATIVES

Management Reinforcement Customer Friendliness Environment [Representatives + Information] Service Support Improvements to Medical Staff

IMPROVEMENTS

Ambulatory Services Customer Questionaire Staff Support - Patient Ratios Rationalization One Stop Billing Pilot Project Introduction

INTENTIONS

Time and Motion Review for All Areas Customer Telephone In Improvement Follow Up for No Shows and Special Programs

HOSPITALITY SERVICES
INITIATIVES

Improve Services Monitoring Introduce Senior Dietician Support Commence Staff Training Programs

IMPROVEMENTS

Introduced Menu Cycling for all Services Improved Laundry Management and Services Introduced Cleaning Standards + Schedules

INTENTIONS

Improve Patient Ala Carte Menu services Improve Staff Uniform and Hygiene Standards Establish Patient Complaints Action Team

ENGINEERING SERVICES
INITIATIVES

Orientate New DGM to Services Complete Reconstruction Projects Redefine Preventative Maintenance Program

IMPROVEMENTS

Developed 2 Year Facilities Master Plan Introduced Maintenance Work Request Program Completed 5B Renovation Project

INTENTIONS

Revise Preventative Maintenance Program Develop Cross Skills Training within Services Manage Facilities Change Needs per Plan

SUPPORT SERVICES
INITIATIVES

Introduction of New DGM Support Services Identification of Service Programs Negotiate + Renew Security Services Contract

IMPROVEMENTS

Staff Transportation Support Needs Housing Need Analysis and Review Realignment of Security Support to Needs

INTENTIONS

Establish SOPs and Standards for all Services Identify Building Needs for Patient Relatives Motel Implement Housing Service Support Team

OVERALL ACTION JAN 2008

INITIATIVES

Staffing Realignment to Services Needs Reorganization of Service Groups Completed Master facilities 2 Year Plan

IMPROVEMENTS

Blood Bank Physio MR Relocations [IVF Unit - Fire Exits CW Renovations] Commenced CS Training for all Staff Improved HAZMAT and Fire/Safety Checking

INTENTIONS

Introduce Customer Support Teams in all Areas Integrate HIS Usage Effectiveness in all Areas Reduce Paper Usage by Minimum of 50%

PLAN FOR 2012

INITIATIVES

Orientate and Support all in the \ 3Rs Roles + Responsibilities + Requirements Prepare Nurse for Future Education Program Identify First Touch Services for All Areas

IMPROVEMENTS

Ensure Out Services perform to AHD Needs Ensure Cross Skills Training in All Services Ensure HIS Usage in All Areas

INTENTIONS

Maintain Facilities Improvement Programs Increase CSQ reporting in All Areas to 60% Establish QAStandards all Areas

KEEPING OUR

ON THE NEED

INITIATIVE IMPROVEMENT INTENTION

= Identify Need thru Feedback and Analysis

= Solve Need thru Resource Engineering

= Sustain + Develop ALL thru Initiative + Improvement