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Overview
E marketing is a term that can be used to label the potential of information technology and the internet on marketing. E-marketing is perhaps the single most important development in technology in the history of marketing,particularly in its ability to leap over distance.
Today the world has become a level playing field .Anyone anywhere in the world can communicate in real time with no premium charged for distance. The improvement of transportation and communications technologies has been a major driver pushing the world toward greater globalization. A web presence is instantly global. The global reach of credit card issuers, package delivery services and the internet has created a whole new level of possibilities for global retail and business to business marketing for even the smallest firms.
Communications
E-Mail is a major new age communication tool that supplements the fax and the telephone to eliminate the barrier of distance. It is instant, cheap and insensitive to time zone.You can read e-mail when you wish regardless of time zone considerations. E-mail is a marketing tool that offers unprecedented power for one-to-one messages for both B2B and B2C communications.
Beyond Segmentation
The aim of marketing segmentation has always been to create a unique value offer for many customers as possible. Before the Internet this meant, creating an offer for a segment of the market that was an aggregation of customers. Almost overnight, the World Wide Web has led to creation of marketing programs that target a segment of one.
Infact the whole notion of segmentation has to be reconsidered. While segmentation was a goal in marketing because it was too expensive to address the individual customer. With the tools of the Internet and IT, it is now possible to respond to the individual customer regardless of where the customer is located.
Relationship Marketing
Another major thrust in marketing in recent years has been relationship marketing. The internet has opened up immense new possibilities for creating a relationship with global customers, potential customers, suppliers and channel members. The end of segmentation means that marketers can now focus on delivering value to individual customers.
Interactivity
Before the emergence of the Internet and IT, communications between companies and its customers was generally limited to one way. Companies made offers and customers voted in the market place. The possibility of an interactive relationship between customers and prospects has now emerged. This is particularly true for online retailers.
Speed to Market
Globalization has unfolded in stages. The first stage was the move of companies to make sure that their products were sold in global markets. Before the internet and IT created a new world of instant global communication,the pace of information and company communications was slow. Products were introduced in one country at a time or at best one region at a time.
In many cases, the optimal output is not defined by the factory size but is based on the point of market saturation. This can be observed in the markets in which fixed costs are much higher than variable costs. Examples-Pharmaceutical and Computer Software, which demand a high degree of intellectual factor input. The same hold for goods and services that become more valuable when used by more people,that is the products which become a standard. Being placed in the technological environment it is important for the companies to gain market share quickly and achieve strategic control.
Context Suppliers
Also called portals, support the use of the electronic channel both for customers and suppliers. Their key functions are to offer access to the channel and reduce complexity of electronic environment.
Sales Agents
Sales agents support suppliers primarily through offering high quality address banks of potential customers. It helps companies to target consumer group and provide special product offerings.
Purchase Agents
On the customers side, electronic purchase agents helps the internet shopper to find out the desired goods or services. They help the customers into locating the product over the net.
Market Makers
Market Makers are the mediators that bring together buyers and sellers and increase market efficiency. Typical examples are numerous auction sites .