Professional Documents
Culture Documents
2012 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
Global outsourcing growing at over 25% CAGR with huge unaddressed market
to 27%
Newer Locations up
to 23%
The Indian Information Technology industry accounts for a 7.6% of the country's GDP and export earnings as of 2011 More than 2.8 million people are employed in the sector either directly or indirectly, making it one of the biggest job creators in India and a mainstay of the national economy In 2011-12, annual revenues from IT-BPO sector is estimated to have grown over US $100 billion India's outsourcing industry is expected to increase to US $225 billion by 2020. The most prominent IT hub is IT capital Bangalore Each year India produces roughly 500,000 engineers in the country
2.8 mn
IT-BPO employees
58%
5,000+
750+
~70
35+
2012 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
Regulatory bodies
40 Incubators
GIC 657
2012 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
Top 20 Auto makers Ford and Hyundai, the German luxury car maker BMW, Daimler, Mitsubishi , Renault-Nissan, Peugeot..
Delivery Company Dominators Supplier and sub contractors SME and Niche Players
Education & Training Capital Standard and Framework Industry Promotion Government and Legal
In ICT - it is far more effective to develop and promote a nation as opposed to promoting individual enterprises.
2012 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
Infrastructure
Educational System
Government Support
Cost of Delivery
2012 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
Key Characteristics
Onsite Staffing people at the client site for face to face client interaction Used for specialized tasks requiring high customer involvement Offsite/ Offshore Transferring work to a different location to reduce cost of sourcing Suited for well defined tasks with low customer interaction Presence of delivery centres in vicinity of the client for gaining dual benefits of cost and customer proximity Suited for specialized tasks with moderate customer interaction Multi tier operating model with hub acting as SPoC and central interface with clients
Near shore
Source: KPMG in India Analysis Hub and Spoke operating model 2012
2012 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
One common philosophy of Leadership, Quality , Teamwork , People , Process and Technology improvement across the organization . Focusing on the needs of the customer, empowering employees, and optimizing existing activities in the process.
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2012 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
Business Excellence : Systematic use of quality management principles and tools in business management, with the goal of improving performance . Aligned to principles of customer focus, stakeholder value, and process management. Where is it applicable : Applied across functional areas in an enterprise include continuous and breakthrough improvement, preventative management and management by facts.
What tools : MBNQA, EFQM , ISO , Balanced Scorecard, Lean, Six Sigma , process management, and project management Which Industry : IT - BPO ,Telephony and communication , Banking & Insurance , Financial Sector , Pharma, Hospitality , Healthcare , Manufacturing, Logistics etc .
2012 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
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Customers
IT Development
ISO 9001
Management Function
Service Management
IT Infrastructure Services Production Support Application Management IT Enabled services/BPO
Product Management
Test Factory Product Development Application Development
BPO and IT IS CMMI SVC, COPC, eSCM , ISO 27000, COBIT,PCMM, HIPAA, Six Sigma
Cert RMM, ITIL, PMP , Agile , Lean Sigma Admin IT Support HR Finance
Vendor Management
Communication :
Why BE framework ?
GLOBAL High Level of Performance Self Assessment for continuous improvement Strategy Agility and correlate to performance . Recognition and visioning Designing and Managing Performance Management system . Common Language of Excellence across Stake holder, customer and employee Project Management and Supplier Management
2012 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
Customer Satisfaction
Product Reliability
Organization Growth
Performance Improvement
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2012 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
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2012 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
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Suggestive Implementation Road Map for Kenya ICT- maturity of delivery engine
Draft sub-vision:
By 2014 / 2015 : X firms to be L3 on CMMi DEV and CMMi - SVC : Y firms to be L5 on CMMi DEV and CMMi SVC : Z firms to be on PCMM L3 : XX firms to be on TIL : XY Six Sigma GB & BB : XYZ firms to be on .
Draft sub-vision: By 2017 : X1 firms to be L3 on CMMi DEV and CMMi - SVC : Y1 firms to be L5 on CMMi DEV and CMMi SVC : Z1 firms to be on PCMM L3 : XX1 firms to be on TIL : XY1 Six Sigma GB & BB : XYZ1 firms to be on .
2012 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
Tested, successful collaborative methodology to achieve the vision of maturing the delivery model
Public GoK KICT+ Private Delivery Eng Advisors Assessors Donors
Clustering
Awareness Benchmarking Readiness check
2012 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
Thank You
Ramesh Krishnamurthy Associate Director Management Consulting Business Excellence Mob: +91 98452 52210 Tel: +91 (80) 3980 6000 rameshk@kpmg.com
Mahesh Punia Partner, Head Management Consulting KPMG East Africa Tele : +254 20 2806126
mpunia@kpmg.co.ke
2012 KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (KPMG International), a Swiss entity. All rights reserved.
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