Professional Documents
Culture Documents
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Group Members
Non-Verbal Communication
Non-verbal communication is usually understood as the process of communication through sending & receiving wordless messages. It includes:
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Salient features
Transfer
Less
than 1/3 of the meaning is transferred through words. & verbal behavior are some way about each other. communication is culturally based. 4/8/12
Non-verbal
Non-verbal
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Categories
Sign language
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Categories contd
Action language
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Categories contd
Object language:
Includes all objects, materials & things we use in our daily lives.
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3 step process
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Functions
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Non-verbal behaviors
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Emblems
Thumbs up Ok
Hand to mouth
Eating
V with fingers
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Peace
Affect
emotions we feel.
Regulators- Body movements that help to
Environmental Factors
Nonhuman factors that can influence human transactions.
Artifacts
Interaction of human-made objects with person.
Physical Characteristics
Physical characteristics often affect how others react to the conversation.
Paralanguage
How - not what you say.
Space at work
Intimate
Personal
- 18-30 inches.
Social
Public
Eye
contact
It is a powerful
communicator.
Taste It is correlated
Act of touch
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Time
Use of time & how we view its role in our personal & professional lives play a role in our communication.
Non-verbal Sounds
Silence
Provide thinking time Hurt others Isolate oneself Prevent communication Communicate feelings
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Non-verbal cues are difficult to read. Non-verbal cues are difficult to interpret. Some non-verbal cues are important than others. We fail to read some cues. We are not much skilled. 4/8/12