T FOR.

TOTAL
The responsibility for achieving Quality rests with everyone in business no matter what their function. It recognizes the necessity to develop processes across the

business, that together lead to the reliable delivery of

exact, agreed customer requirements.

Q FOR......QUALITY
Conformance to specifications:- How well a product or service meets the targets and tolerances determined by its designers. Fitness for use:-A definition of quality that evaluates how well the product performs for its intended use.
Support services:-Quality defined in terms of the support provided after the product or service is purchased.

M FOR. Management
Top management lead the drive to achieve quality for customers, by communicating the business vision and values to all employees; ensuring the right business processes are in place; introducing and maintaining a continuous improvement culture.

TOTAL QUALITY MANAGEMENT

TQM in information system design is to assure quality information by ensuring, verifying and maintaining software integrity through an appropriate methodology choice amongst the technology, design and software. The quality of information is governed by the quality of the information processing system design.

QUALITY MANAGEMENT??????
A precious and an accurate information A high level response in an interactive processing User friendly operation Reliability of information An ease of maintenance A level of user satisfaction

USER SATISFACTION???????

The information system must be conceived with business focus and orientation. Address total scope of business, area of core competency and mission critical applications. The choice of IS should support the business strategy implementation to achieve business goals and mission. Matches fairly well with the management ability, knowledge, and skills of the people in the organization.

PARAMETERS OF QUALITY INFORMATION

Integrity

Reusability

Consistency

Parameters

Maintainability

Reliability

Flexibility

TQM APPLICATION TO IS.

Current technology

Role of technology
Emerging technology

Database management

Networks and communication

Data processing

Current technology
Data warehousing Object oriented

Parallel Processing

Multimedia

Client server

Storage mixing knowledge based

Emerging technology
EDI & Email Artificial Intelligence

Internet/ Intranet

TQM COMPRISES

Application of proven methods and tools Technical review

Testing
Version changes controls Record keeping