Basic airline management

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PRE-FLIGHT SERVICE PART III (AIRPORT)

BAGGAGE HANDLING

HANDLING PROCEDURES FREE BAGGAGE ALLOWANCE EXCESS BAGGAGE CHARGE SPECIAL REGULATION

PASSENGER NEED SPECIAL ATTENTION

VIP / CIP PASSENGER MINOR

4/2/12 UNACCOMPANIED

IN-FLIGHT SERVICE`1

SLIDE INFORMATION ABOUT INFLIGHT SERVICE Announce and Demo safety flight by crew attendant Meal and drink service to all passenger by cabin crew Offering news paper to passenger Offering inflight shop (must buy) Annouce to preparing landing

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POST-FLIGHT SERVICE

DISEMBARKATION PROCEDURES LOST AND FOUND

MISSING BAGGAGE DAMAGE BAGGAGE PILFERED BAGGAGE DELAYED BAGGAGE

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karakter AIRLINE PRODUCT

Intangible Highly perishable, which means:

Time dependent. The left product can`t be sold and stored. Unsalable seats mean lost.

Jasa angkutan udara dari satu tempat ke tempat lain yang diukur dalam satuan ton/km dan / atau seat/km 4/2/12

Airline product component

Segala sesuatu yang berhubungan dengan pesawat udara, (Related to Aircraft).

Fuel consumption. Payload (crew, technical supply, pax, etc) Operating cost. Range.

Cabin lay-out (aisle, galley, toilets, 4/2/12 seating, etc)

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Segala sesuatu yang berhubungan dengan jadwal, (Related to schedule)

Point to be served. Direct or intermediate stops. Timing. Frequencies.

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Segala sesuatuyang berhubungan dengan layanan terhadap penumpang / pelanggan, (Related to customer service)

Service at the point of sales (sales office). Service at the Airport. Departure and arrival puncuality. service

4/2/12 In-flight

STANDARD APPEARANCE FOR AIRLINE STAFF

STANDARD PHYSICAL APPEARANCE FOR MEN Hair : Shortcut, over collar, nice looking. Bear Moustache Nails : Not allowed. : Wellcared, shortcut. : Shortcut and clean.

Uniform : Decent, proper 4/2/12 accessories.

STANDARD PHYSICAL APPEARANCE FOR LADIES Hands and fingernails : Wellcared, suitable nailpolish if needed. Cosmetics proper. Deodorant odor. Hairstyle hairdo. 4/2/12 : Not exaggerated, : Suitable choice of : Over collar, proper

10 god personality servis

Smile. Establish the eye contact. Use the person`s name. Mirror the body language. Match speech. Demonstrate respect to your colleagues,clients and to your company.
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