Assignment of Technology Management

Presented By: Suruchi Gupta(MBA/3503/10) Sumeet Agarwal(MBA/3518/10)

TOPIC
ROLE OF CTO IN COMPUTER SOFTWARE

Business and IT

As the 21st century unfolds, many companies are transforming themselves into global powerhouses via major investments in Global e-business E-commerce Other IT initiatives There is a need for business managers and professionals to understand how to manage this vital organizational function

Case 1 Alternative Governance Models

The management of IT falls into five major governance decision areas: IT principles, IT architecture, IT infrastructure, business application needs, and prioritization and investment decisions How companies organize their business and IT management teams to make such decisions varies widely UPSs IT Governance An IT steering committee An IT governance committee A formal charter process: winnows down IT project proposals to those best aligned with strategic objectives An escalation process to handle exceptions to architecture standards

Case 1 Alternative Governance Models

Manheim Interactive Like most high-growth start-ups, the company did not tightly govern its IT architecture or infrastructure The focus on speed of IT delivery was unsustainable as the online business matured IT governance has now transitioned to a blend of centralized and decentralized arrangements JPMorgan Chase Encourages autonomy to generate innovation and recognize the very different requirements of its businesses The company encourages the use of standardized technologies where they can provide economies of scale

Case 1 Alternative Governance Models

ING Direct The company is organized into nine country-based businesses Each country operates autonomously, but the units share a common business model Business solutions, IT technical components, and the infrastructure as standardized A council comprised of CIOs and COOs makes enterprisewide principles, architecture, infrastructure, and investment decisions

Components of IT Management

Managing Information Technology

Managing the joint development and implementation of business and IT strategies Use IT to support strategic business priorities Align IT with strategic business goals Managing the development and implementation of new business/IT applications and technologies IS development Managing the IT organization and infrastructure Hardware, software, databases, networks, and other resources

Managing the IT Function

Three things happened in the past few years The Internet boom inspired businesses to connect their networks Companies on on their intranets essential applications without which their businesses could not function It became apparent that maintaining PCs on a network is very, very expensive These things created an urgent need for centralization

Avnet Marshall Organizational Components

Managing Application Development

Application development management involves Systems analysis and design Prototyping Applications programming Project management Quality assurance System maintenance

Managing IS Operations

IS operations management is concerned with the use of hardware, software, network, and personnel resources in data centers Operational activities that must be managed Computer system operations Network management Production control Production support

System Performance Monitors

Software packages that Monitor the processing of computer jobs Help develop a planned schedule of computer operations that can optimize computer system performance Product detailed statistics that are invaluable for effective planning and control of computing capacity

Features of System Performance Monitors

Chargeback Systems Allocates costs to users based on the information service rendered Process Control Capabilities Systems that not only monitor but automatically control computer operations at large data centers

IT Staff Planning

Recruiting, training and retaining qualified IS personnel Evaluating employee job performance and rewarding outstanding performance with salary increases and promotions Setting salary and wage levels Designing career paths

IT Executives

Chief Information Officer (CIO) Oversees all uses of information technology in many companies, and brings them into alignment with strategic business goals Chief Technology Officer (CTO) In charge of all information technology planning and deployment Manages the IT platform Second in command

Technology Management

All information technologies must be managed as a technology platform for integrating business applications Both internally or externally focused The Internet, intranets, electronic commerce and collaboration technologies, CRM software, enterprise resource planning, and supply chain management Often the primary responsibility of a chief technology officer

Failures in IT Management

IT not used effectively Computerizing traditional business processes instead of developing innovative e-business processes IT not used efficiently Poor response times Frequent downtimes Poorly managed application development

Case 2 Offshoring & Giving Away Technology

Only services can provide growth on the scale that IBM needs to make shareholders happy To combat cheaper offshore companies, IBM is giving away technology In theory, giving away software, patents, and ideas will Help the entire industry grow faster Open new frontiers Create opportunities for IBM to sell high-value products and services To cut costs, IBM is also offshoring India accounts for the largest number of IBMers outside the United States By the end of next year, IBM Services head count in India will top 52,000 More than one-fourth of all services personnel About one-sixth of IBMers worldwide

Global IT Management Dimensions

Transnational Strategies

Companies are moving toward a transnational strategy Business depends heavily on information systems and Internet technologies to help integrate global business activities Requires an integrated and cooperative worldwide IT platform

Global IT Platforms

Hardware Difficulties High prices High tariffs Import restrictions Long lead times for government approvals Lack of local service or spare parts Lack of documentation tailored to local conditions Software Difficulties Packages developed in Europe may be incompatible with American or Asian versions The software publisher may refuse to supply markets that disregard software licensing and copyright agreements

Bibliography

James A. O'Brien, and George Marakas. Management Information Systems with MISource 2007, 8th ed. Boston, MA: McGrawHill, Inc., 2007. ISBN: 13 9780073323091

Thank You