1 Organization and Employee Tasks

Management Concepts and Scenario Introduction

Business Integration Trainee

Instructor Dr. Andreas Hufgard, University of Wrzburg, IBIS Labs

Hufgard@ibis-thome.de

Agenda

2. Organization and Employee Tasks 2.1 Concepts and Scenario 2.2 Case Study + Exercise

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Trainee Cycle
14 Balance sheet and profit and loss statement 13 Financial analysis 1 Organization and employee's tasks 2 Sourcing

Employees, Organization

3 Procurement planning and processing

12 Payment management

4 Vendor and procurement analysis

11 Product-specific customer service

5 Customer management

10 Implementation of customer project 9 Planning of customer project 7 Service products

6 Shipping and billing

8 Selling services at a fixed price

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Organizational Design
Organization structure defines division of labour
Departmentalization
Specialization

authority and responsibility

Line of command Authority and power

spans of control
Levels of control Centralization and decentralization

Different organizational forms: functional, divisional, matrix,

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Organizational Design

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Decentralization Philosophy

Organizations are flattening: Fewer levels of control, elimination of middle management layers More freedom, authority and responsibility to the individual employees Direct access to information and services

Here: Employee role and processes

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From Organizational Assignment to Your Personalized Work Environment

Which general tasks do I have to carry out as an employee in a company?

Migration environment

Support

Employee Self-Services
Home

Requests Self-Services
Home

Incidents Self-Services
Home

Reports
Personalize

Use learning center

Settle expenses

Create incident

Personalize work center

Enter personal data

Organizational assignment Business data/ Bank details

Get approval

Request leave

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SAP Business ByDesign: Entry Page and Work Centers

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Overview: Relevant Terms

Employee [user] Work center [work area, old: menu] Requests

Expenses [Expense report] Absences [sick leave, leave request]

Incident [customer service ticket, error message, ticket]

SAP term [domain of the term; other domain: related term <> limiting aspects and antonym of the term]
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Employee and Work Centers

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Employee Self-Services - Overview

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Requests: Expenses and Absences

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Incidents

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Important Functionality
Data migration is the transfer of legacy data (customers, employees, materials, and so on) to the new solution. It is a key task in all implementation projects. --Business task management [Workflow management] enables status-dependent incident processing (open, in process, etc.), integrated with the business objects in the system (tasks with reference to documents) and the organization model (responsible employee determined automatically). --Self-learning environment [e-learning] allows students to learn about relevant software functions independently and at their own pace. --Integrated support is the linking of incident reports logged in the system with a global support organization that performs its services as a 'component' of the software contract.

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Important Concepts
Organizational management is the implementation, planning and design of the organizational structure that has its own design environment in SAP Business ByDesign. ---Decentralization [<> Centralization, lean management] means having tasks transferred to and independently carried out by several positions or employees, in order to speed up decision-making and processes [empowerment]. ---Personalization is the customization of work centers to the user's preferences and requirements.

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Agenda

2. Organization and Employee Role 2.1 Concepts and Scenario 2.2 Case Study + Exercise

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Case Study 1

Logging on to the system for the first time Check and supplement personal and professional data Use learning environment Enter expense report Enter leave request Report incident Customize work environment (work center and personalization)

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Legend
Data input, Data maintenance
Functions

Relevant for Finance

Functions in SAP Business ByDesign Basic concepts Status changes or updating of a document

Documents and master data with unique number

Methods

Messages, forms

Process flow of case study Reports

Head of department Instructor

Instructors activities

Variants

Trainee

Trainee's activities
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Process Flow Case Study 1

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Case Study 1: Process Flow

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References

Brynjolfsson, E.; Saunders, A. (2009): Wired for Innovation - How Information Technology is Reshaping the Economy, The MIT Press

Kates, A., and Galbraith, J. R. (2007), Designing Your Organization: Using the Star Model to Solve Five Critical Design Challenges, Jossey-Bass
Picot, A.; Reichwald, R.; Wigand, R. (2010): Information, Organization and Management, Springer

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System Access for the case studies

Reference System (US): https://my021512.sapbydesign.com

Username: Your Family Name (e.g. Hufgard) and first letter of your first name (e.g. Andreas A) e.g. HUFGARDA

Password: Initial1

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