Professional Documents
Culture Documents
Lesson Objectives
In this lesson we will look at
How businesses are structured Tall and flat organisations Organisation structures The role of departments and the way they can be arranged The role of managers and supervisors
Production
In a manufacturing organisation the PRODUCTION function is responsible for planning the creation of the product and ensuring quality is maintained
Investigating people at work - Functions 4
Marketing
Before a product is designed MARKETING will try and find out what customers want and plan advertising to attract them to the product
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Sales
Once MARKETING have found out what the customers want, the SALES function will try and persuade them to buy
Finance
This function covers every financial matter in the business such as Budgets Production costing Financial reporting
Administration
ADMINSTRATION creates and manages systems for keeping the business running. These might include: Catering Supplies Transport
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Today flat is more common, with main activity being supported by subsidiary activities (sometimes outsourced)
Organisational Structures
An organisation can be structured to reflect specific departments or, Can have more specific structures: By product or service By customer By process or equipment Matrix structure
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By product or service
Division by product Schools or service Examples are
A supermarket by products supplied The BBC by media and audience Local Council by services provided
Schools Parks
Planning Housing
Leisure Envrmnt
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By customer
Some businesses divide up by type of customer. A firm of solicitors might have these departments: Conveyancing Matrimonial Criminal Accidents & Injury Probate (wills etc)
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By process or equipment
Division by process or machinery A steelworks may have departments specialising in wire making, plate steel, stainless steel and so on An insurance company may have sections for accounts, claims, investments and so on
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Matrix structure
Allows cross referencing between functional departments and projectspecific teams Brings together specialists for a particular task Look at example on Page 17 of the textbook
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Activity
Think of an organisation you have been part of for example: Work experience Young enterprise Part-time work
Construct a simple organisation structure on the same lines as Figure 1.17 on p17.
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Lesson Objectives
In this lesson we looked at
How businesses are structured Tall and flat organisations Organisation structures The role of departments and the way they can be arranged The role of managers and supervisors
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