OBJECTIVES

Be able to understand five common methods of

communicating Given communication situation, be able to identify different communication behavior of individuals

INTERPERSONAL COMMUNICATION DEFINED

Communication is a social process involving

understanding and transfer of information from one person to others.

ROLE OF INTERPERSONAL COMMUNICATION

Employees at all levels spend majority of their day

communicating The major skill upon which employees depend is communication Unless employees can communicate with their fellow employees, boss and supervisors they are doomed to failure as effective managers

11 9 8 7 6 5 4 3 2 10

FACTS ABOUT INTERPERSONAL COMMUNICATION

Whatever media used employees use 70-90% of their

waking hours communicating. Only too often People do not say what they mean and do not mean what they say.

THE POWER OF IDEA

The power of idea largely depends on two things.
The swiftness and clarity with which it is received. The ease with which it is recalled.

FIVE METHODS OF COMMUNICATING

WRITTEN COMMUNICATION Includes letters, faxes memos Some experts believe that communicating with this medium ensures that intended message will reach to the receiver every one will read the same words so everyone will get the same message. TELECOMMUNICATIONS

 It includes telephones, intercom and other voice

communication. Can be more effective because they use 45 % of message capability(7 verbal and 37 tonal) THIRD PARTY COMMUNICATION Worst of four methods. Not only the message coveys the meaning author intends but also the message may be interpreted differently by the receiver

 It leads to ambiguity and confusion.

FACE TO FACE It is the best way to communication in most cases Offers full range of communication. Sender can impart desired meaning and receiver can ask questions or ask if clarification is needed.

 However the effectiveness of medium depend s on

kind of message and characteristics of listener. GESTURAL COMMUNICATION. This type of communication is done without the use of speech .Thoughts are communicated through bodily movements. YouTube - Body language Gestures.mp4

IMPORTANT TERMS IN INTERPERSONAL COMMUNICATION

SENDER OR SOURCE
ENCODING CHANNEL

DECODING
RECEIVER FEEDBACK

PERCEPTIONS AND ATTITUDES

WHAT WIFE SAYS TO THE HUSBAND .go to the store, lay down the mulch, wash and wax the car, get the kids to school rent some videos, and finish the rest of dishes What husbands hear

Go blah blah blah lay down blah blah blah and Blah blah blah get blah blah blahs some blah blah blah rest.

DIFFERENT EXPECTATIONS
HOW DOES SALES THINKS We need 10 more people It will lead to greater sales Hence greater profit. HOW DOES HR THINKS We need to cut sales staff by 10 It will reduce cost Hence increase profit

 SOLUTION

Effective interpersonal communication

ROLE OF PERCEPTIONS IN INTERPERSONAL COMMUNICATION

accurate self perception increases the likelihood of

accurate interpersonal communication.

realistic perception of others is a key element in

solving problems jointly and working with others.

TENDENCIES CAUSING PERCEPTIONAL DISTORTIONS ARE:

 Stereotyping-typically classifying a group on basis of a

bias The halo effect-positive impression of someone Implicit personality theory-assumption that traits go together

BUILDING INTERPERSONAL SKILLS

THEORY OF BALANCE BY DARWIN There is a tendency to maintain balance in our body, structure and attitude. In case of imbalance balance is regained through cooperation with our peers and family. EMPHATIC LISTENING We are either speaking or preparing to speak.

 Ask.are we ignoring?
Are we pretending? Are we selectively listening?

Are we listening attentively?

Are we indulging in emphatic listening?

ITS NOT WHAT WE SAY BUT WHAT WE ARE

Interpersonal communication cannot make up for

ineffective actions or half hearted efforts because

Superficial words could easily be sensed Character and integrity generates trust and

communicates most

SAYING WHAT WE MEAN AND MEAN WHAT WE SAY

Taking responsibility for the every word uttered.

Activating the brain before activating the mouth.

Thinking of the impact words will have.

BULDING INTERPERSONAL SKILLS

Apologizing seriously in case of mistakes.
Keeping commitments . Attending to little things. Engaging mind before mouth. Criticizing action behavior instead of personality.

TEN COMMANDENTS
Smile always.
Be appreciative.

Pay attention.
Practice active listening. Bringing people together. Resolve conflicts. Communicate clearly using simple language.

 Step in others shoes.

Avoid complaining.