Non verbal Communication

He that has eyes to see and ears to hear may convince himself that no mortal can keep a secret. If his lips are silent he chats with his fingertips; betrayal oozes out of him at every pore. Sigmund Freud

Non verbal Communication

Exchange of information through nonlinguistic signs or symbols All external stimuli other than spoken or written words and including body motion, characteristics of appearance, voice and use of space and distancing.

Non verbal Communication

No substitute for verbal Only supplements/reinforces Efficiency is non verbal makes up the deficiency in verbal. More Impact 7% verbal 38% vocal 55% nonverbal

Types of Non- Verbal Communication

Kinesics Proxemics Chronemics Paralanguage Artifacts

KINESICS Branch of Learning

BODY LANGUAGE

Aspects

Personal Appearance Facial Expression Posture Gesture Eye Contact Space, Distancing Touch

Non verbal cues or Visible codes

1. Personal Appearance
The

Person The Attire The Accessories

+Ve or _Ve impact

Person : hair, beard, colour of skin, age,grooming,cleanliness & attractiveness, handicaps, ugliness, abnormality or deformity

Attire dress (clothing)

Speaks loudly about our general attitude, behavioural preferences, confidence, occupation, personality, power, status & values

Accessories - Appendages
Other

than garments. TangibleSpectacles, false eye lashes/nails, ties, rings,bangles tatoos, buttens, cosmetics etc IntangibleDeodorants, perfumes etc. Either enhance the p.a. or detract from the p.a.

2. FACIAL EXPRESSION

Major visible signs which betray our feelings Used to aid ,inhibit or complement Reveal attitude, confidence Spontaneous emotional expressions To interpret accurately is a tricky task.

FACIAL TYPES
Inhibited Uninhibited Unwitting Blank Substitute Frozen

3. POSTURE

The way one stands, sits or walks Movement of the body, position of hands/legs & other parts Measure of personality, success of communication Vary according to situations

4. Gestures

Any action that sends a visual signal to an onlooker (An observed action) What signals are being received is important Well- timed drive home your ideas Enhance impact, add a greater value Types enumerative, descriptive, locative symbolic, emphatic

5. Eye Contact
Leads to more effective commn Shows whether speaker is sincere & listener is interested Enables to alter/adjust/reframe Establishes rapport Convey both intended as well as unintended messages

6. Proxemics Space Distancing

Concept Important for nonverbal commn Intimate Zone-Physical touch to 18 inches Personal Zone-18 inches-4 feet Social Zone- 4 feet -12 feet Public Zone- 12 feet-30 feet

7. Haptics (Touch)
Body

contact Intention,context,interpretation, relationship Functional/professional,social, friendship, intimacy,sexual Culture specific

Para linguistics
Non verbal vocal cues Voice ( Quality, Pitch, Rate, Volume) Articulation Modulation Pronunciation Pauses

The Voice in Delivery

Quality Characteristic that distinguish one voice from another Varies -Rich and alluring, Hoarse and husky, Thin and nasal etc

The Voice in Delivery

Pitch Rise and fall in the voice Essential to convey the varieties in emotion Well-balanced and well suited pitch results in a clear and effective tone

The Voice in Delivery

Rate Speed of words per minute Normal rate-120-180 WPM Depends on the complexity of the material, mood the speaker wants to create& composition of the audience

The Voice in Delivery

Volume Loudness or softness of the voice Adjust according to two factors Acoustics of the room No. of audience Too High-boorish and Insensitive Too low-exhibits Shyness

Articulation
Saying words with clarity and forcefulness so they are individually audible and discernible. To speak the sounds according to accepted norms Avoid Sloppy articulation One of the several causes of mispronunciation

Voice Modulation

To regulate, vary and adjust the tone, pitch and volume of the voice. Brings flexibility and vitality to the voice Convey varieties in emotions Absence may lead to monotonous presentations

Pronunciation

To speak the sounds according to accepted norms Follow BRP Individual sounds should be pronounced correctly Word stress should be proper

Pauses

Use pauses at the end of certain thought units Leads to better comprehension Exhibits confidence and control Time the pauses properly Vocalised pauses should be avoided (um-ur) Makes the presentation evasive and untruthful Make a speaker appear deceptive

Summing up
Visible

code is as important as verbal codes Training in the use of v.c.is as essential as .. V.C. are culture specific