You are on page 1of 48

Quality Management System Essential Contents

1. Introduction, aims and objectives 2. Module 1 : Understanding the Need for Quality Management What is Quality Management? 3. Module 2: Understanding Processes, Identifying Requirements and Prevention in our work What Does Customer Want? How Do We Deliver What the Customer Wants? How Do We Cause Quality? 4. Module 3: Understanding Measurement to Improve Result Tools for measuring process Price of Non Conformance
Jan 2012

Local knowledge

International experience

Focused on success

Introduction

Jan 2012

Local knowledge

International experience

Focused on success

Module 1

Understanding the Need for Quality Management

Jan 2012

Local knowledge

International experience

Focused on success

Quality Management System Essential Purpose


To understand the Quality Management System and how it will help us improve our work and make us successful

Jan 2012

Local knowledge

International experience

Focused on success

Leighton Asia Quality Policy


Quality Policy:  Provide superior service to our clients by understanding and responding to their needs and expectations  Systematically manage our projects to maximise value for all stakeholders  Identify and comply with relevant laws, regulations and contractual obligations  Assign sufficient resources to enable us to provide the desired level of service to our clients and achieve the required quality standards  Provide appropriate training for our employees and subcontractors to improve our service to clients and project delivery  Set targets and review results on a regular basis with the aim of continuously improving our performance  Ensure that our quality management system is in accordance with ISO 9001:2008
Jan 2012

Local knowledge

International experience

Focused on success

Vision - Policy
How are targets achieved through action plans
Action Plans Action Plans Action Plans

TARGETS TARGETS Action Plans

TARGETS

OBJECTIVES POLICIES

VALUES

VISION
Jan 2012

Local knowledge

International experience

Focused on success

What is Quality
The degree to which a set of inherent characteristics fulfill requirements (ISO 9001:2008)

Jan 2012

Local knowledge

International experience

Focused on success

QA or QC
Quality Control (QC) is a procedure or set of procedures intended to ensure that a manufactured product or performed service adheres to a defined set of quality criteria or meets the requirements of the client or customer. QC is similar to, but not identical with, quality assurance (QA).

Quality Assurance is defined as a procedure or set of procedures intended to ensure that a product or service under development (before work is complete, as opposed to afterwards) meets specified requirements. QA is sometimes expressed together with QC as a single expression, quality assurance and control (QA/QC).

Jan 2012

Local knowledge

International experience

Focused on success

What is Quality Management


A system to establish policy, objectives and achieve those objectives with regards to quality (ISO 9001:2008)

Jan 2012

Local knowledge

International experience

Focused on success

Module 2

Understanding Processes and Identifying Requirements

Jan 2012

Local knowledge

International experience

Focused on success

What does customer want

Jan 2012

Local knowledge

International experience

Focused on success

All work is process


A series of actions that produces a result

Services or Product
Flow of Activities

Jan 2012

Local knowledge

International experience

Focused on success

Work Transaction

Supplier

Customer

Jan 2012

Local knowledge

International experience

Focused on success

Supplier Customer Relationship


R e q u i r e m e n t s

Supplier

Customer

Jan 2012

Local knowledge

International experience

Focused on success

Basis For Success When We Work: Meeting Agreed Requirements


OUTPUT: CUP OF COFFEE
Requirements: With milk Two sugars Supplier Hot Served at 10 am Customer

Jan 2012

Local knowledge

International experience

Focused on success

The Definition of Quality is:


Conformance to requirements Not goodness (Philip Crosby)

Jan 2012

Local knowledge

International experience

Focused on success

Workshop 1
- My Customer See handout page 7

Jan 2012

Local knowledge

International experience

Focused on success

How Do We Deliver What the Customer Wants?


Process Flow

Jan 2012

Local knowledge

International experience

Focused on success

Process Scope

Initial Activity

Final Activit y

For the purpose of analysis


Jan 2012

Local knowledge

International experience

Focused on success

Output
REQUIREOUTPUTS CUSTOMERS MENTS

Jan 2012

Local knowledge

International experience

Focused on success

Input
INPUTS Materials REQUIRESUPPLIERS MENTS

Informatio n

Jan 2012

Local knowledge

International experience

Focused on success

1 PROCESS NAME 2 PROCESS FLOW

7 INPUTS
Materials

8
SUPPLIERS

9
REQ UIREMENTS

3 PROCESS SCOPE

4 OUTPUTS

5
CUST OMERS

6
REQ UIREMENTS

Information

INITIAL ACTIVITY

FINAL ACTIVITY

Jan 2012

Local knowledge

International experience

Focused on success

PERFORMANCE STANDARDS
INPUTS
Materials SUPPLIERS REQUIREMENTS

PROCEDURES
OUTPUTS
CUSTOMERS REQUIREMENTS

Information

Process

FACILITIES & EQUIPMENT

TRAINING & KNOWLEDGE

Jan 2012

Local knowledge

International experience

Focused on success

Facility and Equipment

Facilities & Equipment

Who Provides

Requirements

Jan 2012

Local knowledge

International experience

Focused on success

Training and Knowledge

Training & Knowledge

Who Provides

Requirements

Jan 2012

Local knowledge

International experience

Focused on success

Procedures

Procedures

Who Defines

Requirements

Jan 2012

Local knowledge

International experience

Focused on success

Performance Standard

Performance Standards Quality Cost Schedule

Who Defines

Requirements

Jan 2012

Local knowledge

International experience

Focused on success

Process Model Worksheet


Performance Standard Procedures

Inputs

PROCESS

Output

Customer Requirements

Equipment/Facil ities

Training/ Knowledge

Jan 2012

Local knowledge

International experience

Focused on success

28

Workshop 2

- My Process See handout page 14

Jan 2012

Local knowledge

International experience

Focused on success

5. How Do We Cause Quality?

The system for causing quality is prevention, not inspection

Jan 2012

Local knowledge

International experience

Focused on success

Four Stage to Implement Prevention


1. 2. 3. 4. Define the output Define the process Proof Operate and manage

Jan 2012

Local knowledge

International experience

Focused on success

Define the Output

OUTPUTS

CUSTOMERS

REQUIREMENTS

Process

Jan 2012

Local knowledge

International experience

Focused on success

Define the Process


PERFORMANCE STANDARDS INPUTS
Materials
SUPPLIERS REQUIREMENTS

PROCEDURES OUTPUTS
CUSTOMERS REQUIREMENTS

Information

Process

FACILITIES & EQUIPMENT

TRAINING & KNOWLEDGE

Jan 2012

Local knowledge

International experience

Focused on success

Proof
Establishing criteria for success Running process trials Evaluating process and product results based on criteria

Jan 2012

Local knowledge

International experience

Focused on success

Operate and Manage


Process with Requirement

Measurement

Process Control

Action

Comparison

Jan 2012

Local knowledge

International experience

Focused on success

Workshop 3

- PreventionSee handout page 20

Jan 2012

Local knowledge

International experience

Focused on success

Module 3

Understanding Measurement to Improve Result

Jan 2012

Local knowledge

International experience

Focused on success

Why we Measure

Jan 2012

Local knowledge

International experience

Focused on success

Charts

Jan 2012

Local knowledge

International experience

Focused on success

Check Sheet
PROCESS: Nonconformances Date Requirement(s) Date Date Date Date

Activity: Notes:

Jan 2012

Local knowledge

International experience

Focused on success

Bar Chart
Number of Lost Jobs
25 20 15 10 5 0

Jan 2012

Local knowledge

International experience

Focused on success

Run Chart
Nonconformances

40

30

20

10
Weeks

1
Activity
Jan 2012

5
846 557

597

614 586 635 617

Local knowledge

International experience

Focused on success

Pareto Analysis

Jan 2012

Local knowledge

International experience

Focused on success

Price of Non Conformance

Price of Nonconformance
What it costs to do things wrong (Averages 20 30%)

Jan 2012

Local knowledge

International experience

Focused on success

Other Expenses
Error Free Costs

Price of Conformance (Averages 10 20%)


What it costs to get things done right the first time

Price of Nonconformance (Averages 20 30%)


Jan 2012

Local knowledge

International experience

Focused on success

Workshop 4

- Measurement and PONC See handout page 25

Jan 2012

Local knowledge

International experience

Focused on success

LCI Management System Learning KIT


1. 2. 3. 4. Documentation structure Procedure Format Monthly Quality Report CPAR Form and Mechanism

Jan 2012

Local knowledge

International experience

Focused on success

Q&A

Jan 2012

Local knowledge

International experience

Focused on success

You might also like