eLearning on the Enterprise

Trends & Best Practices

Athanasios Papagelis CTO & Co-founder

Facts People is the only long-term competitive advantage of modern enterprises Our world is ever evolving and with it existing knowledge quickly becomes outdated We are all in a relentless pursuit of new skills to retain and improve our position In this environment, continuous investment in people is essential for prosperity

Why eLearning?

Learning is HARD!
Time consuming, long-term outcome, non-predictable results, expensive,

eLearning brings a promise:

Reduce costs (divide initial cost with each learner) Align training with business needs Standardization of goals Personalization of delivery Flexibility (in terms of time and place) Assessment and ROI calculations

Building blocks

How do we learn in an enterprise environment? Informal Learning

Each working day is a training process
meetings, small-talks, observation

No formal assessment Easy, natural but incomplete

Formal Learning
Learning has a clear start and end point The outcome of the learning process is assessed Hard but complete

eLearning is somewhere between

Under conditions can offer the best of formal and informal learning

How eLearning is used in an Enterprise environment?

Assess employees Continuous education for employees Regular evaluation of employee skills
Legally required in many countries

Match business needs with suitable employees Training and support for customers ROI reports on learning

Extreme views on eLearning

V
X

It reduces the cost of the learning process

People prefer more personal forms of trainings

V X

It gives me an overview of the skills and weaknesses of

employees

It has a large initial cost and is difficult to maintain

Preconditions for successful deployment

Real problem

Is there is a traditional sub-optimal learning process? Is there a large volume of new employees that need induction? Do you have a geographically dispersed structure? Do employees know how to turn-on the pc? Do you have more than 50 employees? eLearning can be used everywhere but its value increases with size.

Appropriate audience

Right size

Best practices You need internal champions Offer positive motives Ensure support from the management Make it fun! Use multimedia Make it social! Let people communicate Make it blended! You need both traditional and online learning. You cannot teach everything online.

Possible problems

Resistance to change Underestimation of initial cost eLearning is a paradigm shift

Direct usage of methods that work in the traditional classroom do not work on eLearning Management, Trainers, Trainees Bad choice of tools Interconnection with other business tools ?

Manage expectations of all stakeholders

Technological risk

Don t over do it!

What happens in the world

eLearning is used mainly in Anglo-Saxon countries

~50% of the market is in USA Strong interest from Australia / Canada

Europe is lagging far behind

Probably due to cultural reasons

Growing interest from India and Latin America

Extremely cost sensitive markets

Case study - 1

Plaisio Computers

28 Computer Megastores in Greece and Bulgaria

More than 1500 Employees

eFront is used as an evaluation and communication tool Plaisio fulfils all needed characteristics to make eLearning successful
Right size Continuous need for training High rate of new employees Traditional training process Technical-savvy employees

Case study - 2
KPObv
Extract, process and export oil and gas >4000 employees, >$600 turnover

Problem:
Widely dispersed employees and partners. Significant training needs around skills, safety etc

Initial solution desired

Internal use

Final solution implemented

commercial LMS eFront was selected after a cost/effective analysis and due to customization flexibility to further satisfy 100% of the company needs

Case study 3 strata

Global mining group $30B turnover Tens of thousands of employees

Case study 3 In Australia it is mandatory to possess specific "skills" to work with specific machines These "skills" are recorded on cards, which allow the skilled worker to work with the machine Automating the certification process for skills can produce important savings

Australia's mining boom is suffering from skilled labor shortages, which is fuelling wage and price inflation. http://www.smh.com.au/business/federal-budget/notenough-to-tackle-skills-shortages-20110510-1eh8i.html

The big picture LMS users breakdown by industry

Source: eLearningGuild

The big picture Why companies use an LMS?

Source: eLearningGuild

The big picture

Initial LMS cost for bigger corporations
(acquire, install, customize) > 5000 learners

Source: eLearningGuild

The big picture: eLearning Trends

Mobile learning Social learning Personalization Talent Management Rapid eLearning Precise eLearning ROI measurement Serious games Simplicity