Professional Documents
Culture Documents
Objective
Document Core Business Processes Analyze and find out the areas of improvement in existing processes in terms of - Duplicate Efforts - Unnecessary steps - Cycle time delays - Opportunity for Automation
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Methodology
Document the Existing Business Processes in accordance with the Business Process Documentation template and Business Process Diagram (BPD) technique Identify the Processes to be improved Identify IT capabilities
Business Process
A business process is actually a collection of interrelated processes that function in a logical sequence to achieve the business needs. The business process focuses on meeting the needs of the customer and delivering a good or service that will fulfill that need.
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Sub-Process Description The objective of this sub-process is to identify the qualified business leads that are likely to turn into a deal or an opportunity. This is required for efficient utilization of time and resources of the organization for potential customers.
These qualifications will help focus the sales team on the customer with a higher potential and greater profitability.
Customer Qualification
Potential of Customer Credit Worthiness Nature of Customer (RMG,Brands etc.) Type of Customer(Gold/Silver) Market feedback on the customer The industry exposure of sales team
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Key Inputs and Outputs Key Inputs Inquiry from Customer Customer Qualification Feasible product database Product feasibility from CPDC Approval of Customer Qualification from senior management Key Accounts database Key Outputs Qualified Inquiry Qualified Customer Qualified Product Key Account identfied Physical sample
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Sampling requirement
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In Conclusion
Document AS IS processes Identify process improvement opportunities Business processes can be improved using business tools Reduce Non Value-Added-Activities (NVAs) (manual work/rework)
Everybody can think how they may improve a process in their department.
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Flow Objects
A BPD has a small set of (three) core elements, which are the Flow Objects, so that modelers do not have to learn and recognize a large number of different shapes. The three Flow Objects are: Events Activities Gateways
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Connecting Objects
The Flow Objects are connected together in a diagram to create the basic skeletal structure of a business process. There are three Connecting Objects that provide this function. These connectors are: Sequence Flow Message Flow Association
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Swim Lanes
The concept of swim lanes is a mechanism to organize activities into separate visual categories in order to illustrate different functional capabilities or responsibilities. The two types of BPD swim lane objects are: Pool Lanes
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Artifacts
Artifacts allow process designers to include additional information about the process in the process diagram. Any number of Artifacts can be added to a diagram as appropriate for the context of the business processes being modeled. There are three types of Artifacts, which are: Data Object Group Annotation
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Artifacts (Contd.)
Data Objects are a mechanism to show how data is required or produced by activities. They are connected to activities through Associations.
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Artifacts (Contd.)
A Group is represented by a rounded corner rectangle drawn with a dashed line (see the figure to the right). The grouping can be used for documentation or analysis purposes, but does not affect the Sequence Flow.
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Artifacts (Contd.)
Annotations are a mechanism for a modeler to provide additional text information for the reader of a Business Process Diagram (see the figure to the right).
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Thank You
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