SASSA Emotional Intelligence Workshop

Presented by Quantum Flow Coaching

What is Emotional Intelligence?

Emotional intelligence refers to an ability to recognize the meanings of emotion and their relationships, and to reason and problem-solve on the basis of them. Emotional intelligence is involved in the capacity to perceive emotions, assimilate emotion-related feelings, understand the information of those emotions, and manage them.

What is Emotional Intelligence?

Mayer, Salovey & Caruso defined emotional intelligence as the ability to:
1. 2. 3. 4. accurately identify emotions use emotions to help you think understand what causes emotions manage to stay open to these emotions in order to capture the wisdom of our feelings

What is Emotional Intelligence?

Definition of Intelligence: The ability to make finer distinctions.
Emotional Intelligence is the ability to distinguish between emotions and manage them appropriately.

Placement
Behaviour Emotion

Drives

Thoughts

In this workshop we will look at:

1. Profile dynamics 2. The Brain 3. The Emotional Brain 4. Six insights of Neuroscience 5. Thinking Tools 6. Complete communication

Profile Dynamics
Profile Dynamics is not a test, there are no right or wrong answers! Profile Dynamics doesnt measure brains, character or sense of humor Profile Dynamics isnt about changing you, its about learning how to adapt Profile Dynamics is intended to be used as a tool in understanding differences, however no theory can fully explain the complexity of human behavior! Profile Dynamics measures drives in your working environment Also the resistance towards specific environments will be analyzed Profile Dynamics gives you insight in how your drives are relevant for certain tasks or environments

Emotional Intelligence Workshop

The Brain

The Brain

1.4 kg 2% uses 20% 25 watts of power

The Brain
100 billion neurons Brain plasticity

The Emotional Brain

Three Part of the Brain 1. Brain Stem/Lizard brain 2. Limbic System/Old Brain 3. Neocortex/New Brain

The Emotional Brain

The three parts of the brain - lizard, emotional and rational - in a nutshell
Organ Who Logic Emotions Part of brain Lizard brain Brain stem Lower animals (including reptiles), mammals and humans Mammals including humans Reflex action No emotion, just instinctual drives and reactions

Old brain

Limbic system including amygdala

Associative, Black and white, personalised, selfconfirming

Automatic, fast, unreasoned, gut reaction e.g. lust Can hijack the neocortex.

New brain

Neocortex

Humans

Cause and effect, Can think probabilistically & take impersonal viewpoint

Relatively slow, reasoned emotional reactions e.g. love

http://www.timlebon.com/neuroscience.html

The Emotional Brain

The Amygdala
An almond shaped mass located deep within the old brain Function: Arousal Controls Autonomic Responses Associated with Fear Emotional Responses Hormonal Secretions

The Emotional Brain

Emotions are simply hormones in your bloodstream translated to energy Each emotions has a survival function If we understand this function we can manage them. Emotions can be grouped into families

The Emotional Brain

Fear
Protection form threats Freeze Flight

Anger
Protection from injustice

Fight

Create

Sadness
Dealing with loss Withering Healing

Love
Generating growth Smothering Nurturing

6 Insights from Neuroscience

1. 2. 3. 4. 5. 6.

The brain is a connection machine Up close, no two brains are alike The brain hardwires everything it can Our hardwiring drives automatic perception Its practically impossible to deconstruct our wiring Its easy to create new wiring
I acknowledge David Rock the CEO of Results Coaching Systems for the intellectual capital I use

6 Insights from Neuroscience

The brain is a connection machine

6 Insights from Neuroscience

Up close, no two brains are alike

6 Insights from Neuroscience

The brain hardwires everything it can

6 Insights from Neuroscience

Our hardwiring drives our automatic perception

6 Insights from Neuroscience

Its practically impossible to deconstruct our wiring

6 Insights from Neuroscience

Its easy to create new wiring

Exercise
Discussion in group how to interpret and apply information What 3 insights did you have? What 3 things are you going to do differently from now on?

Emotional Intelligence Workshop

Thinking Tools

Thinking Tools
Activating event

Belief System

Consequence

Thinking Tools
Vision Planning Detail
Problems

Drama

Thinking Tools

Exercise
Discuss in group on how apply information What 3 insights did you have? What are you going to
start doing, stop doing and keep on doing?

Emotional Intelligence Workshop

Complete Communication

Complete communication

Complete communication
Speak and listen for: Facts Feelings Thoughts Expectations

Exercise
Choose a partner in the group and discuss what you have learned during this workshop. Use the complete communication model as guideline.

"Persons of high self-esteem are not driven to make themselves superior to others; they do not seek to prove their value by measuring themselves against a comparative standard. Their joy is being who they are, not in being better than someone else." Nathaniel Branden