Virtualization Management White Board

Managing the Transition to the Private Cloud Whiteboard
Q4 2010
2009 VMware Inc. All rights reserved
Agenda
VMwares Management Story Management Whiteboard (Scripted) Management Whiteboard (Presentation Mode)
Management Overview
This is WHAT we want to say The following slides provide background and key talking points for the whiteboard presentation.
When to Use the Whiteboard

1. VMware Management Vision, Strategy and Differentiation High-level Solution Overview What VMware offers to customers
2. Management Whiteboard Discovery, Needs Assessment, Best Practices & Recommendations How VMware solves Mgmt challenges
Infrastructure & Operations Management
3. Product Deep Dives Presentations & Demos How VMware Mgmt Products work
Availability & Performance Capacity
Business Continuity Provisioning
Configuration Compliance & Security
Confidential
The Cloud Requires IT to Rethink Management

Process A Process B
vApp vApp vApp vApp
Apps
App Stack A
App Stack B
Resource Pools
vSphere vSphere vSphere vSphere
Service catalog
Compute factory
Traditional IT
Private Cloud
Static bindings between processes,

applications, and infrastructure
Dynamic relationships across all

layers of the technology stack
Change is carefully planned, risky,

manual, and slow
Change is constant and automated

Massive standardization and highlevel abstraction
Heterogeneous elements and

processes across silos
Day-to-day is automated;
Management tools should focus on higher order tasks
Management software executes to

the lowest common denominator
5
How do you make this transition?
1. Optimize Resources: Foundation for Efficiency and Scale
Resource Pools
vSphere
vSphere
vSphere
vSphere
Optimize the IT infrastructure with:

Proactively allocate and adjust capacity as the business needs it Intelligent capacity management to tune and right-size the environment Effective cost and capacity reports that account for a dynamic infrastructure
2. Automating Tasks: Provisioning, Workflows and Compliance
Resource Pools
vSphere
vSphere
vSphere
vSphere
Examples of tasks and processes you can automate to save time:

Define self-service and control policies for VM provisioning and reclamation Document complex tasks and make them repeatable with orchestration tools Use standardization to prepare, validate and deploy VMs rapidly
3. SLA Management: Avoid Downtime Risks
Resource Pools
vSphere
vSphere
vSphere
vSphere
Automate performance, change monitoring and continuity to:

Assure performance and availability for business-critical applications Prevent problems by interrogating and understanding the environment Monitor, analyze and quickly remediate performance, configuration and
capacity issues when they do occur
8
Management Whiteboard
This is HOW we want to say it
Managing the Transition to the Private Cloud

Traditional IT
App MW OS HW App MW OS HW App MW OS HW
Traditionally, Operations Management has been focused on infrastructure and application silos. Every application required its own hardware, OS, middleware and application stack. Each silo is very complex, and difficult to manage, requiring specialized skills. The more applications you have, the more specialized teams youll need. Applications live and die with the hardware or the next refresh cycle. On the other hand, the cost of these application is relatively easy to capture depending on who owns the hardware and software licenses.
SAP $
Oracle Exchange $$ $$$
10

Traditional IT
App MW OS HW App MW OS HW App MW OS HW OS vApp
Private Cloud
vApp
DB
AD
SAP $

Resource Pool | Datastore | VLAN VM
As we move to a Private Cloud, virtualization reduces infrastructure costs through server consolidation. But it also blurs the lines of ownership and financial responsibility by introducing new abstraction layers: Resource Pools, Datastores and VLANs. It is now much easier to provide standardized system configurations, such as Windows and Linux VM templates or a complete LAMP stack for rapid provisioning. These templates are used to build more complex virtualized applications (vApps). As SaaS applications like SalesForce.com and Infrastructure as a Service offerings become more viable, some of these VMs could run at a service provider but they still need to be managed consistently and integrated with the datacenter, for example, to provide authentication against AD.
11

Traditional IT
Private Cloud ?
OS vApp vApp
More Apps Higher QoS
DB
AD
SAP $

More VMs More Change
A Private Cloud architecture enables you to become more like an IT service provider, and over time, end users will be asking for more applications and higher Quality of Service (QoS), They will also benchmark corporate IT against application service provides like Google, Facebook and Yahoo. End users are now used to and expect applications to be available anywhere, anytime and with very little (if any) downtime. The impact on IT is that well need to figure out how to manage more VMs and a higher rate of change with the same number of people as headcounts and infrastructure budgets are most likely not going to increase.
12

Traditional IT
Private Cloud ?
OS vApp vApp
DB
AD
SAP $

Optimize Resources
Automate Tasks
Manage SLAs
When transitioning to the Private Cloud, we must focus on three questions: 1. How can we optimize resource utilization and become more efficient?
2. How can we automate tasks to get more done in the same amount of time?
3. How can we better manage service levels of VMs and applications? Lets start with the first topic and talk about how to optimize resources.
13
Managing the Transition tovSphere alreadyCloud a lot of resource the Private provides
Traditional IT
optimization features like Thin Provisioning, DRS Private Cloud and Power Management, so its important you take advantage of them. More Apps
But then you should focus on Capacity Higher QoS Management. Because VMs run on shared OS DB AD infrastructure, youll need to understand your consumption trends so you can forecastMore VMs future VM Resource Pool | Datastore | VLAN capacity needs and avoid shortfalls. More Change Ongoing capacity management is also important to right size VMs. You want to avoid a situation where over-provisioned physical servers SLAs Automate Tasks Manage become over-provisioned VMs during P2V. In fact, we hear from customers that have 90% of their VMs are over-provisioned which really limits your consolidation ratios.
vApp vApp
SAP $
Optimize Resources
- Thin Provisioning, DRS, DPM - Capacity Management: - Usage Trends - Right-size VMs
14
If you can go from 5:1 to 30:1 consolidation ratio youll literally get hundreds of thousands of dollars more out of your VMware investment and save even more on Microsoft and Oracle license costs if theyre licensed by the number of processors in the ESX hosts.

Traditional IT
Private Cloud ?
OS vApp vApp
DB
AD
SAP $

Optimize Resources
- Thin Provisioning, DRS, DPM - Capacity Management: - Usage Trends - Right-size VMs - Default VM Configurations
Once youve right-sized your VMs you should look at your distribution of VM configurations to determine what your templates for app server, database, etc VMs should look like. Automate Tasks Manage SLAs Standardization is really what drives higher VM per admin ratios and we have customers reporting that they can only manage more than 800 VMs per admin only because theyve rigorously standardized their VM configurations instead of build to order VMs. Bottom line, optimizing your resources this way gives you a good foundation efficiency and scale.
15
Efficiency & Scale
Lets talk about automation. I think youll agree that weve solved the provisioning Managing the Transition to the Private Cloud problem and the new challenge is how to deliver VMs faster but at the same time enforce IT control?
Traditional IT
Private Cloud
This is where Self Service Policies comes in because it gives end users to the ability to More Apps App App App ?access control and the number of VMs users can access vApp vApp provision VMs but IT can limit Higher QoS MW MW MW OS OS OS simultaneously. HW
HW HW OS DB AD For example, you could define policies to limit access for contractors to only 1 preSAP Oracle Exchange configured VM. Developers may access up to 5 VMs pre-approved and architects More VMs VM Resource Pool | Datastore | VLAN $$$ More You could $ even $$ create new VM templates and publish them to the rest of their group.Change can also automate approval/request workflows for even more control and oversight.
Optimize Resources
Automate Tasks
- Self Service Policies - Access Control - Workflow Automation
Manage SLAs
16
Efficiency & Scale

Traditional IT
Private Cloud ?
vApp vApp
You should also consider what service tiers are required for different types of workloads to auto deploy VMs. But ultimately and any additional lifecycle policies OS DB AD youll need to enforce to make sure abandoned or expired VMs are removed from the SAP Oracle example, environment. ForExchange 1 hour leases for demo environments, 30-day leases for More VMs VM Resource Pool | Datastore | VLAN $$ $ $$$ More dev/test environments and unlimited expiration dates for approved production Change systems. These are capabilities currently available in vCloud Director and Request Manager.
Optimize Resources
Automate Tasks
- Self Service Policies - Access Control - Workflow Automation - Service Tiers
Manage SLAs
17
Efficiency & Scale
Once VMs the Transition into the wild it can be a real Managinghave been releasedto the Private Cloud nightmare to ensure VMs stay in compliance with corporate IT and regulatory policies.
Private report Traditional IT Youll need to have in place an effective system toCloud and remediate against compliance risks and violations. The first step is to understand exactly what Apps More App App App ? to organization and audit your current systems. QoS vApp vApp Higher MW MW MW regulatory requirements apply OS OS OS With an effective monitoring system in place youll get notified when systems fall HW HW HW OS DB AD out of compliance, e.g. when users install unauthorized software.
More vCenter Configuration Manager isResource Pool | solution| for change, configurationVMs VMwares Datastore VLAN VM $$ $ More Change and compliance$$$ management. In addition to reporting, we can also remediate against unwanted systems changes and roll out patches from a single system that can manage both physical and virtual infrastructure. SAP Oracle Exchange
Automate Tasks Manage SLAs ByOptimize Resources with self-service and control policies you can save a automating VM delivery lot of time to focus on more important tasks. Policies - Self-Service - Thin Provisioning, DRS, DPM
- Capacity Management: - Usage Trends - Right-size VMs - Default VM Configurations - Access Control - Workflow Automation - Service Tiers - Compliance Policies - Report and Remediate
18
Efficiency & Scale
Time

Traditional IT
Private Cloud ?
OS vApp vApp
DB
AD
SAP $

Optimize Resources
- Thin Provisioning, DRS, DPM - Capacity Management: - Usage Trends - Right-size VMs
Automate Tasks
- Self-Service Policies - Access Control - Workflow Automation
Manage SLAs
Before we talk about managing service levels, we need - Service Tiers to define what is a service level? because SLAs mean - things to different - Default VM Configurations differentCompliance Policies people. This is where the IT Supply Chain comes in. - Report and Remediate <<Draw the following whiteboard in a separate area.>>
19
Efficiency & Scale
Time
IT Supply Chain
VM
SLA App Owner DBA
App
SLA
VI Admin
End User
In simple terms, the IT supply chain typically looks like this: Youve got VI admins, application owners and DBAs and end users.
VI Admins package physical resources and deliver them as VMs to DBAs and application owners. On these VMs App owners deploy applications to the end user. Service level agreements, implicit or not, exist between every supplier and consumer every step of the way.
20
IT Supply Chain
VM
SLA App Owner DBA Transactions Throughput Latency Availability
App
SLA
VI Admin
End User
CPU Memory Disk Disk IO Network IO
Fast? Working?
The definition of service levels varies between each member of the supply chain. A VI admin cares about the 5 performance indicators for VMs, while an app owner or DBA cares about throughput, latency and availability. End users typically care about only one performance indicator is the application fast, slow or not working?
21
IT Supply Chain
Not me!
80%
VM
SLA
Problem!
App
SLA
VI Admin
App Owner DBA Lets assume
the end user experiences a problem with the application. They file a help ticket and this is typically Fast? Transactions when the finger Working? starts. The help tickets gets pointing Throughput Latency escalated to a Level 2 engineer, and the DBAs and App Availability Owners get involved. The VI admin is usually at the bottom of the stack and gets the blame. Everyone looks in their silo and its no-ones fault. This is why 80% of the time it takes to troubleshoot an issue is spent on conference calls trying to reboot servers to see if it solves the problem.
End User
22
IT Supply Chain
HW Failure Not me!
80%
VM
SLA
Problem!
Resources Change
App
SLA
VI Admin
We find that the root cause of problems typically falls into one App Owner of three categories. End User
DBA
1. They really are HW failures, which are rare but do happen.

CPU Memory 2. Disk Disk IO Network IO Fast? Transactions Working? Theyre related to a lack of resources, because Throughput Latency outAvailability of capacity and cant handle the workload
servers run
3. But most of the time issues are change related because someone reconfigured a network switch or changed a database schema or copied a wrong configuration file which arent immediately impacting application performance for end users.
23
IT Supply Chain Alive comes in which we recently acquired and expect to Here is where Integrien
re-launch as a Vmware product shortly:
The issue is not that performance data is not collected, butHW Failure cant easily that you correlate with other metrics to understand the overall health of the environment. Resources Not me! Problem! 80%metrics from vCenter Server and application specific We collect infrastructure Change metrics monitoring tools like Hyperic. We can also take in data from 3rd party VM tools and enterprise mgmt systemsApp Tivoli and OpenView. like
SLA SLA Out of these millions of metrics we calculate in real-time workload, capacity and health information to predict when performance problems are about to happen End User VI root and to provide Admin cause App Owner for problems that have happened already. We analysis DBA call this a 3rd generation performance analysis solution that is self-learning to reduce the overall number of incidents being reported. Fast? CPU Transactions Memory Disk Disk IO Network IO
HP OpenView IBM Tivoli
vCenter Server
Throughput Latency Availability
Working?
vCenter AppSpeed Hyperic
Keystone Gomez,
Workload | Capacity | Health
24
IT Supply Chain
HW Failure Resources With a self-learning, real-time performance analytics solution in place, we can Not me! Problem! 80% Change provide a single source of truth to all departments involved in the troubleshooting process including Operations Teams, Architects and all the way up to VM App the CIO. More importantly, it helps reduce the number of people involved in the SLA SLA process because you can a smaller, very focused team who understands what is normal, where is the real problem and who should fix it. VI Admin App Owner DBA End User
<<Lets go back to our previous whiteboard.>> Fast? CPU Transactions

Memory Disk Disk IO Network IO
vCenter Server
Throughput Latency Availability
Working?
Keystone Gomez,
- What is normal? - Wheres the real problem? - Who should fix?

Ops, CIO,
25

Traditional IT
Private Cloud ?
vApp vApp
We just discussed the need for an effective performance analytics solution to ensure the performance and health of OS DB AD the environment.Exchange SAP Oracle
$$ $ $$$ You also want to make sure that youre protected against unexpected hardware failures and unplanned downtime. vSphere already provides High Availability and Fault Tolerance features. You can also guarantee network and Optimize Resources Automate Tasks storage bandwidth with the new IO Control features. For protection against major outages at - Self-Service Policies: the datacenter level, - Thin Provisioning, DRS, DPM Site Recovery Manager is a great solution to simplify - Access Control - Capacity Management: disaster recovery testing and failovers.
Manage SLAs
- Health Management
- Availability:
- HA, FT, IO Ctrl - Site Recovery Mgr
- Usage Trends
- Workflow Automation - Service Tiers
- Right-size VMs - Default VM Configurations
- Compliance Policies: - Report and Remediate
26
Efficiency & Scale
Time

Traditional IT
Private Cloud ?
vApp vApp
OS DB AD Finally, you want to start tracking the cost of virtual SAP Oracle Exchange infrastructure resources to show back the value of IT Resource Pool | Datastore | VLAN $$ $ services delivered $$$the users. We already hear from to customers with shared IT services groups that the business units are asking for consumption based pricing instead of having to pay a flat rate like all other groups.
VM
Optimize Resources
Automate Tasks
Manage SLAs
- Health Management
Tracking costs early also increases accountability and - Self-Service Policies: - Thin Provisioning, investments helps you prioritize DRS, DPM going forward. Upfront - Access Control pricing of services can also help you steer end user - Capacity Management: behavior even if you dont have internal - Workflow Automation billing in place. - Usage Trends Either way, we recommend you ask your Finance - Service Tiers - Right-size VMs business partners to work with you to help determine - Compliance Policies: Default VM Configurations some -of your fixed and variable costs. Ultimately, the Private Cloud requires us to rethink operations management to ensure quality of service.
27
- Availability:
- HA, FT, IO Ctrl - Site Recovery Mgr - Cost Tracking: - Showback
- Report and Remediate
Efficiency & Scale
Time
QoS

Traditional IT Private Cloud
More Apps App App To summarize, weApp discussed why it is important to focus on resource optimization, ? vApp vApp Higher QoS MW MW MW task automation and SLA management when transitioning to the Private Cloud. OS OS OS HW HW HW In terms of next steps, we recommend you: OS DB AD
1. Define your standard VM configurations vCenter CapacityIQ helps analyze, SAP Oracle Exchange More VMs VM Resource Pool | Datastore forecast and optimize your infrastructure resources. | VLAN $$ $ $$$ More Change 2. Identify which self-service and compliance policies would best apply to your organizations and how to enforce them vCloud Director, Request Manager and vCenter Configuration Manager canAutomatethat. help with Tasks Optimize Resources Manage SLAs 3. Start measuring performance metrics and work with your business partners to - Self-Service Policies: - Thin Provisioning, DRS, DPM Health Management agree on SLAs Integrien Alive, Site Recovery Manager and -vCenter Chargeback - Access to simplify SLA Management. - Capacity Management: tools that VMware offersControl - Availability: are some of the key
- Usage Trends - Right-size VMs - Default VM Configurations - Workflow Automation - HA, FT, IO Ctrl - Site Recovery Mgr - Cost Tracking: - Showback
Thank you!
- Service Tiers - Report and Remediate
- Compliance Policies:
28
Efficiency & Scale
Time
QoS
Management Whiteboard
Presentation Mode
29

Traditional IT
Private Cloud ?
OS vApp vApp
DB
AD
SAP $

Optimize Resources
Automate Tasks
Manage SLAs
30
Efficiency & Scale
90% of Virtual Machines are Over-Provisioned
Source: Leading Equipment Manufacturer in US

31
Higher Consolidation Ratios Drive License Savings
5:1
30:1
Microsoft License Savings:
$750,000
Source: Leading Healthcare Provider in Southern US
32
Distribution of VM Configurations
33

Traditional IT
Private Cloud ?
OS vApp vApp
DB
AD
SAP $

Optimize Resources
Automate Tasks
- Self Service Policies - Access Control - Workflow Automation - Service Tiers
Manage SLAs
34
Efficiency & Scale
Virtual Datacenters in vCloud Director define Service Tiers
Share Virtual Datacenter (VDC) resources with multiple tenants
Decide how VDC resources are allocated
35
Self-Service Policies in vCloud Director
Define deployment and storage lease defaults and VM quotas
36
Workflow Automation with vCloud Request Manager
37
Add Application Workflow for End Users
Select vApp Templates from Catalog.
38
Add Application Workflow Diagram

Dynamic Approval Addressee Lookup Software License Allocation VMware vCloud Director Provisioning
Email Notification
39

Traditional IT
Private Cloud ?
OS vApp vApp
DB
AD
SAP $

Optimize Resources
Automate Tasks
- Self-Service Policies - Access Control - Workflow Automation - Service Tiers - Compliance Policies - Report and Remediate
Manage SLAs
40
Efficiency & Scale
Time
Compliance Reports in vCenter Configuration Manager

View available compliance templates Report on overall compliance posture
Drill in to see detailed compliance analysis results
41
Compliance Remediation with vCenter Configuration Manager
Pinpoint what systems failed what checks
Fix compliance violations
42

Traditional IT
Private Cloud ?
OS vApp vApp
DB
AD
SAP $

Optimize Resources
Automate Tasks
- Self-Service Policies - Access Control - Workflow Automation - Service Tiers - Compliance Policies - Report and Remediate
Manage SLAs
43
Efficiency & Scale
Time
IT Supply Chain
HW Failure Not me!
80%
VM
SLA App Owner DBA Transactions Throughput Latency Availability
Problem!
Resources Change
App
SLA
VI Admin
End User

vCenter Server
Fast? Working?
Keystone Gomez,
- What is normal? - Wheres the real problem? - Who should fix?

Ops, CIO,
44
Performance Visibility Across the Virtualized Datacenter
Automatically aggregates 1000s of metrics into performance scores Full visibility up and down the datacenter stack Automatically indicates poor performance
Drill into objects for further details
45
Performance Visibility Across the Virtualized Datacenter

DB is Root Cause tier
Proactive Alert
START HERE! Symptoms
Impact to health to each technology tier
Application Health
46

Traditional IT
Private Cloud ?
OS vApp vApp
DB
AD
SAP $

Optimize Resources
Automate Tasks
- Self-Service Policies: - Access Control - Workflow Automation - Service Tiers - Compliance Policies: - Report and Remediate
Manage SLAs
- Health Management
- Availability:
47
Efficiency & Scale
Time
Cost Metering and Reporting with vCenter Chargeback
Associate Business Teams with Infrastructure
48
How to Calculate Basic Cost Structure
http://www.vmware.com/products/vcenter-chargeback/resource.html
49

Traditional IT
Private Cloud ?
OS vApp vApp
DB
AD
SAP $

Optimize Resources
Automate Tasks
- Self-Service Policies: - Access Control - Workflow Automation - Service Tiers - Compliance Policies: - Report and Remediate
Manage SLAs
- Health Management
- Availability:
50
Efficiency & Scale
Time
QoS
Summary and Next Steps
VMware simplifies Management in the Private Cloud
1. Define VM configuration standards 2. Define self-service and control policies 3. Measure performance and cost metrics
51
VMware Management Solutions for the Private Cloud

VMware End User Computing VMware Cloud Application Platform
VMware Cloud Infrastructure and Management

Resource Optimization
Automation, Configuration & Compliance
SLA Management
vCloud Director CapacityIQ
Integrien Alive
Request Manager
Configuration Manager
Site Recovery Manager

Chargeback
VMware vSphere: Foundation for Cloud Computing
52
53

Virtualization Management White Board

Uploaded by

Document Information

Original Description:

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Virtualization Management White Board

Uploaded by

Copyright:

Available Formats

Managing the Transition to the Private Cloud Whiteboard

2009 VMware Inc. All rights reserved

When to Use the Whiteboard

Infrastructure & Operations Management

Availability & Performance Capacity

Business Continuity Provisioning

Configuration Compliance & Security

The Cloud Requires IT to Rethink Management

Static bindings between processes,

Dynamic relationships across all

Change is carefully planned, risky,

Change is constant and automated

Heterogeneous elements and

Management software executes to

How do you make this transition?

1. Optimize Resources: Foundation for Efficiency and Scale

Optimize the IT infrastructure with:

2. Automating Tasks: Provisioning, Workflows and Compliance

Examples of tasks and processes you can automate to save time:

3. SLA Management: Avoid Downtime Risks

Automate performance, change monitoring and continuity to:

Managing the Transition to the Private Cloud

Oracle Exchange $$ $$$

Managing the Transition to the Private Cloud

Oracle Exchange $$ $$$

Managing the Transition to the Private Cloud

More Apps Higher QoS

Oracle Exchange $$ $$$

More VMs More Change

Managing the Transition to the Private Cloud

More Apps Higher QoS

Oracle Exchange $$ $$$

More VMs More Change

Oracle Exchange $$ $$$

Managing the Transition to the Private Cloud

More Apps Higher QoS

Oracle Exchange $$ $$$

More VMs More Change

Efficiency & Scale

Efficiency & Scale

Managing the Transition to the Private Cloud

More Apps Higher QoS

Efficiency & Scale

Efficiency & Scale

Managing the Transition to the Private Cloud

More Apps Higher QoS

Oracle Exchange $$ $$$

More VMs More Change

Efficiency & Scale

CPU Memory Disk Disk IO Network IO

App Owner DBA Lets assume

CPU Memory Disk Disk IO Network IO

1. They really are HW failures, which are rare but do happen.

Throughput Latency Availability

vCenter AppSpeed Hyperic

Workload | Capacity | Health

<<Lets go back to our previous whiteboard.>> Fast? CPU Transactions

Throughput Latency Availability

vCenter AppSpeed Hyperic

- What is normal? - Wheres the real problem? - Who should fix?

Workload | Capacity | Health

Managing the Transition to the Private Cloud

More Apps Higher QoS