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Presentation Contents

Overview of KRA
2

KRA Reform Programme


3

Major Reforms Implemented PIN e-Registration Sample Screens Critical Success Factors / Lessons Conclusion / Questions

5/3/2012

Overview of KRA

Formation & Functions of KRA

KRA was established by an Act of Parliament on 1st July 1995

Functions

To assess, collect and account for all revenues in accordance with the relevant laws. To advise on matters relating to the administration of, and collection of revenue under the written laws. To perform such other functions in relation to revenue as the Minister may direct

Laws Administered

KRA administers a total of 17 laws relating to revenue. These are divided into 2 broad categories:
a) b)

Exchequer revenues (Treasury) & Agency revenues (revenue collected on behalf of other Government Agencies)

Laws Administered contd


Under Exchequer Revenue, the laws are: 1. Income Tax Act, Cap 470 2. East African Community Customs Management Act 3. Customs & Excise Act 4. Value Added Tax Act 5. Traffic Act 6. Entertainment Tax Act 7. Stamp Duty Act

KRA Reform Programme

Tax Administration Reform Drivers Contd.. Specifically, the key drivers of reform are:
Enhance

revenue Modernize administration/improve service Reduce compliance burden Reduce administration costs Facilitate trade and investment Improve integrity

Status Before KRA Reforms


Manual business processes leading to service delays, incorrect data, frustration, etc Duplication of functions and resources Lack of information sharing platform Lack of coordination in key business operations across the departments especially in field audit/compliance visits High administrative and compliance costs (KRA & customers) High level of corruption Low tax compliance and revenue levels Frequent customer complaints

PIN Registration Before Reforms

PIN Registration Before Reforms

Major Reforms Implemented

Reforms on Improvement of Service Delivery To enhance service delivery and promote voluntary tax compliance to our customers, KRA has automated many functions, including:
Developed

and implemented a web based Integrated Tax Management System (ITMS) to provide online tax services
Through

ITMS, customers can now register for various tax obligations (including PIN) & file tax returns online at their own convenience KRA also provides an online facility for authentication of Tax Clearance Certificates and PIN to eliminate possibility of fake documents in the market

PIN e-Registration After Reforms

PIN e-Registration After Reforms

PIN e-Registration After Reforms

ITMS PIN e-Registration Sample Screens

www.kra.go.ke/portal

To apply for your PIN

PIN Assignment for New Taxpayer (Resident)

PIN Assignment for New Taxpayer (Non - Resident)

PIN Assignment for New Taxpayer (Company)

PIN Registration Form

PIN Certificate

Critical Success Factors / Lessons in Implementation of Reforms


Strategic Plan Legal Reforms Government Support Senior Management Support Committed Team

Funding & Resources Stakeholders Consultation

Project Management
Change Management Technology Leadership

Conclusion

Since the implementation of the comprehensive reform programme, revenue collection has increased, service delivery has improved & KRA has positioned itself on the road to being a best practice revenue administration institution.

Thank You!
Ahsanteni Sana! Questions?

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