Professional Documents
Culture Documents
Overview of KRA
2
Major Reforms Implemented PIN e-Registration Sample Screens Critical Success Factors / Lessons Conclusion / Questions
5/3/2012
Overview of KRA
Functions
To assess, collect and account for all revenues in accordance with the relevant laws. To advise on matters relating to the administration of, and collection of revenue under the written laws. To perform such other functions in relation to revenue as the Minister may direct
Laws Administered
KRA administers a total of 17 laws relating to revenue. These are divided into 2 broad categories:
a) b)
Exchequer revenues (Treasury) & Agency revenues (revenue collected on behalf of other Government Agencies)
Tax Administration Reform Drivers Contd.. Specifically, the key drivers of reform are:
Enhance
revenue Modernize administration/improve service Reduce compliance burden Reduce administration costs Facilitate trade and investment Improve integrity
Manual business processes leading to service delays, incorrect data, frustration, etc Duplication of functions and resources Lack of information sharing platform Lack of coordination in key business operations across the departments especially in field audit/compliance visits High administrative and compliance costs (KRA & customers) High level of corruption Low tax compliance and revenue levels Frequent customer complaints
Reforms on Improvement of Service Delivery To enhance service delivery and promote voluntary tax compliance to our customers, KRA has automated many functions, including:
Developed
and implemented a web based Integrated Tax Management System (ITMS) to provide online tax services
Through
ITMS, customers can now register for various tax obligations (including PIN) & file tax returns online at their own convenience KRA also provides an online facility for authentication of Tax Clearance Certificates and PIN to eliminate possibility of fake documents in the market
www.kra.go.ke/portal
PIN Certificate
Project Management
Change Management Technology Leadership
Conclusion
Since the implementation of the comprehensive reform programme, revenue collection has increased, service delivery has improved & KRA has positioned itself on the road to being a best practice revenue administration institution.
Thank You!
Ahsanteni Sana! Questions?