Professional Documents
Culture Documents
10 1
10 2
Tomato suppliers
Ketchup factory
Retail sales
Consumers
Information flows
Cash flows
10 3
Slightest
10 4
7,000
5,000
3,000
0 Day 1 Day 30 Day 1 Day 30 Day 1 Month of April Day 30 Day 1 Day 30
10 5
degree of functional and organizational integration minimizes disruptions must include linkages between the firm, its suppliers, and its customers
Integration
SCOR
model
10 6
External Suppliers
External Consumers
10 7
Analysis
Full Launch
10 8
selection
Annual material costs = pD
Material costs
Administrative costs
10 9
Green purchasing
Supplier certification and evaluation
10 10
Presourcing Value
Negotiation
Obtain
an effective contract that meets the price, quality, and delivery requirements
orientation
Competitive Cooperative
orientation
10 11
Procurement of the service or material from the supplier e-purchasing Loss of control Radio frequency identification (RFID) Vendor managed inventories (VMI)
Information exchange
10 12
Facilitates collaboration Demand forecasts Inventory management Operations planning and scheduling Resource planning
Supply planning
Production Logistics
1 (b) Voice-to-voice
4 Kitting
1 (c) Face-to-face
5 Assemble to order
8 Delivery
10 15
Execute a sale, register the specifics, confirm acceptance, and track progress Internet provides advantage
Customer service
Helps customers with answers to questions, resolves problems, and, provides general information Call centers
10 16
Sharing data
Collaborative activities Reduce replenishment lead times
10 17
10 18
Performance Measures
TABLE 10.1 | SUPPLY CHAIN PROCESS MEASURES Order Fulfillment Percent of incomplete orders shipped Percent of orders shipped on-time Time to fulfill the order Percent of botched services or returned items Cost to produce the service or item Customer satisfaction with the order fulfillment process Inventory levels of workin-process and finished goods Amount of greenhouse gasses emitted into the air Supplier Relationship Percent of suppliers deliveries on-time Suppliers lead times Percent defects in services and purchased materials Cost of services and purchased materials Inventory levels of supplies and purchased components Customer Relationship Percent of orders taken accurately Time to complete the order placement process Customer satisfaction with the order placement process Customers evaluation of firms environmental stewardship
10 19
Environmental stewardship Environmental protection Productivity improvement Risk minimization Innovation Planning, implementing, and controlling flows from consumption back to origin Closed-loop supply chain
10 20
Reverse logistics
Repair
Product information
Waste disposal
10 21