E-GOVERNANCE

CRITICAL SUCCESS FACTORS AND IMPACT ASSESSMENT RNCE

The Great Indian Railway Experience

Presented by Sunira Bassi

E-governance

is the use of information technology in governance. In other words, it is an exercise to convert government services into IT enabled services
means that government must be able to use IT extensively in all their functions.
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ONE OF THE WORLDS LARGEST NET WORKS UNDER A SINGLE MANAGEMENT.

-Route Length : 63122 Km -Gross Receipts: Rs. 42605 Crores -Staff Strength: 14.72 Lakhs -No. Of Stations: 6906
KEY ACTIVITIES OF INDIAN RAILWAYS -TRANSPORTATION OF FREIGHT AND PASSENGERS

Its contribution to the nations progress is immeasurable Dual role to play as a commercial organization as well as a vehicle for fulfillment of aspirations of the society at large
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TODAYS BUSINESS CHALLENGES

Increased operational efficiency
Improve productivity from existing systems Streamline and optimize business procedures

Responsiveness to constituents
Create end-to-end visibility into the business Make the information accessible and actionable

Adaptability to change
Re-act quickly to threats and opportunities Turn IT into a competitive business asset
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USING INFORMATION TECHNOLOGY FOR GREATER EFFICIENCY

A large complex Infrastructure System with Large Geographical Dispersion such as the Indian Railways can benefit greatly from the intelligent use of IT E-GOVERNANCE OBJECTIVE
Freight revenue enhancement Passenger revenue enhancement Improvements in Customer and public service Investment optimization

CRIS- Internal IT Service Provider for IR

Transforming Transport through Technology

Jewels in the Crown -Freight Operations Information system ( FOIS)

-Passenger Reservations System (PRS) -Unreserved Ticketing System (UTS)

MIS Applications
Rail Budget Compilation System Comprehensive Payroll Processing System Vigilance software system Material Management Information System for P-way Comprehensive Accounting & Transaction System

Web Enabled Applications:

6 E-reservation, E-Payment of Freight, National Train Enq. System

SERVICE IN PASSENGER TRANSPORTATION

Indian Railways offer unmatched service to the nation in two major segments of passenger traffic
Low Cost Long Distance travel Mass Volume transportation segment

Share of nearly 22% in Passenger Transport

PREMIER PASSENGER SERVICE

PREMIER PASSENGER SERVICE
2003-04
TOTAL PASSENGER PREMIER TRAFFIC PASSENGERS PASSENGERS (millions) PKM(billions) EARNINGS (crores)
5210.7 529.6 13460 234.1 174.8 7105.6

Rajdhani, Shatabdi, Super fast, Mail/exp Trains Journey through Reservation About 1520 Trains daily This segment accounts for 5% of the passenger carried 34% of the PKM 53% of the passenger revenue The average distance covered by each passenger is 760 kms Revenue earned Per PKM is 40 paisa Per passenger is Rs 310
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E-governance measures in Passenger Business - PRS

Computerisation of passenger Reservation has been a success story for Indian Railways.
Delhi
Calcutta
SecBad

Mumbai

Chennai

In 1984-85, a Pilot Project was implemented at Delhi and later replicated at four other sites Secunderabad, Chennai, Kolkata & Mumbai. System set up at these regional centres took care of trains within their area of jurisdiction.
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Milestones in implementation of PRS

CONCERT (Country-wide Network for Enhanced Reservation & Ticketing) - Enables reservation for any
train from anywhere to anywhere in any class Access to far-flung areas - terminals at remote locations. Interfaces like Touch Screens, Interactive Voice Response System, Teletext/TV display of booking position of major Trains National Train Enquiry System Dynamic Information available on Web Site Max. 40 lakh hits E- reservation SMS & Alert Services- Major cellular service providers 10 - PNR status, accommodation availability, fare, Train schedule

CONCERT

(Country Wide Network of Computerised Enhanced Reservation and Ticketing )

1 64 KBPS Leased Line6

CRIS

1 2MBPS Leased line 2 MBPS (x2) Leased Line

Delhi 1 64 KBPS PRS Leased

Line6 1 2MBPS Leased line

kolka ta PRS

Mum bai 64 PRS KBPS

Leased Line

64 KBPS (x2) Leased Line 64 KBPS Leased Line 1 2MBPS Leased line

Secunder abad 64 KBPS PRS

(X 2) Leased Line

Chenn ai PRS

Integrates five Regional Reservation Centres into National PRS Grid Performs reservations for over 8.82 Lakh seats &Berths daily ( Peak rush -10.16 lakh) More than 4250 reservation terminals at more than 1200 locations Judicious mix local autonomy with uniformity of business rules. Very complex Business transactions - Handles Reservations,
Modifications, Cancellations/ Refunds

Comprehensive functionality 11

CONCERT Performance
Less than 1 sec for local transaction & 3 sec for network transaction. Capable of providing reservations for 22 hours Uptime of PRS is 99.5+% Printing bilingual journey tickets & passenger manifests Database administration package caters to dynamic operational requirementschanges in Train profile, 12 time table, fares

PRS A E-GOVERNANCE FLAGSHIP

If we take stock of all e-governance initiatives kicked off so far, there are few success stories. One very successful IT implementation is the passenger reservation system by Indian Railways. Theres perhaps no other case where we can talk about e-governance on such a large and productive scale.

Perhaps the only long standing positive example of application

successfully of computers and information technology is the passenger reservation system in the Railways. I do not think
whether we have had any other similar comparable success on a large scale so that we can talk about e-governance in a meaningful way.
Valedictory Address delivered in the Second Round Table on IT in Governance
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PRS- Fillip to IT usage in IR

Implementation of PRS provided: Quantum Upgrade in level of Customer Service Optimal utilisation of berths Real time availability of Accounting Reports Planning through MIS reports Better environment for employees Analysis of traffic pattern for better overall planning Saving on Manpower Eliminate possibilities of fraud

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MASS VOLUME PASSENGER TRANSPORTATION SERVICES

Consists of the following Suburban traffic Ordinary passenger service Unreserved short distance travel This sector accounts for 95% of the passenger carried 66% of the PKM 47% of the passenger revenue Passengers of this category travel on an average 71 kms for every journey Earning per pkm is 18 paise and per passenger is Rs 13

Printed Card Tickets in use

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Unreserved Ticketing System-UTS

The work load involved in printing , accounting and issuing tickets to this mega segment has been a difficult task
Tickets can be issued upto 3 days in advance
Indian railways introduced UTS to improve customer satisfaction, revenue generation, accounting, and reporting capabilities and reduce fraud
System is proposed to be extended progressively on all zonal railways

Indian railways have received the prestigious computer world honour 2004 for UTS that has improved customers travelling experience and provided operational efficiency
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FREIGHT TRANSPORT BUSINESS

Accounts for nearly 70% of IRs revenue. Railways share approx 40% of national transportation market. In financial year 2003-04, Railways moved 557.39 m tonnes of originating revenue earning traffic with average lead-684 km. 38.65 million tonnes higher than previous years loading. Target - 590 m tonnes for 2004-05
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Freight Operations Information System

Assists in Asset Tracking, Asset Planning Performance Monitoring , to optimise Asset utilisation

An on line real time system for management and control of freight traffic Instant access to information regarding status of consignments in transit, for just in time inventory

FOIS

User driven design and implementation

Foundations for a total logistics system

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FOIS Architecture
Intelligent terminals at field locations. Data capture from activity centres like control offices, yards, loco sheds, C&W depots, goods sheds etc. Terminals connected to application servers for transaction processing by reliable communication links through WAN-OFC, V-Sat, Microwave, ISDN Application servers centrally located at CRIS, Delhi. 3 Tier Client Server Architecture : ORACLE as RDBMS with BEA Tuxedo as Middle ware and Visual Basic at Front end. OS-Unix Tru 64
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CORE FUNCTIONS OF FREIGHT OPERATIONS

Operating Functions - Rake Management System supply of rakes/wagons

acceptance of customer's orders

movement and delivery at destination 233 RMS locations capture information relating to goods train movements in terms of rakes Commercial Functions -Terminal Management System Acceptance, booking and delivery of consignments

Collection of freight, RR generation and transmission

Station Accounting 193 TMS locations commissioned out of 530
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FOIS Rake Management System

Train Operation- Monitoring of Freight Trains Interchange & Forecast Rake based consignment tracking Train pipeline- Restrictions better managed Logical Matching of inbound rakes to minimise Empty running Wagon type wise stock holding, Loco holding to plan for effective utilisation Consist reporting - summary basis Terminal handling performance Particulars of detachments, Underload running, stabling
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E-Payment
Launched e-banking facility for payment of freight for coal movement to BTPS from collieries in ECR
Originating point- Katras Garh to intimate electronically freight charges due to SBI before printing RR Paid RR generated at originating point after receipt of successful transaction message from SBI Synchronous Transaction reply within 150 sec
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Transaction Flow
5

PUBLIC NETWORK
4/5

FIREWALL

FOIS WAN
1

6 WEB SERVER

10 F O I S D A T A B A S E (BRAHMA &
VISHNU)

BANK SYSTEM

(Green Zone)

Web Logic APPLICATION SERVER

(Blue Zone ) Session Bean

2 . Request for Epayment 8 Reply from App server to tuxedo

T U X E D O
(SURYA & VARUN)

1.1 Validate Field Request

2.1 Check for Transaction 7 Storing Data in DataBase

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Increased Customer Satisfaction

Commodity Wise Flows-Recipients get accurate forecast of cargo arrivals for Timely Planning Uniform application of rules for freight charging System Generated RR Quicker settlement of claims Facilitate Booking of Consignments, Prompt billing & cash accountal from identified Nodal customer centres Better Demand Fulfillment System Capable of accepting Customer demands in advance thru system/external interface (Web) Invoice Based Consignment Tracking System to enable Real time accountal and reconciliation of freight & goods
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Other FOIS Benefits

Increased market share by clubbing and moving together similar type of stock A visible reduction in the anxiety levels mental stress and confusion amongst operating staff.
Voluminous & Repetitive exchange of data on telephones round the clock now replaced by minimum data input. -Improved work environment significantly simplified planning and execution of assigned tasks.
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Future Trends of IT in Railways

Ticketing Solutions (Mobile, Smart Card, Self Service, Internet ); value added services to customer On line /e-enabled Freight & Coaching Management Integrated Revenue Accountal system Train Charting and Control Systems RFID based Wagon/Parcel Tracking Systems Integrated Materials / Fixed assets Management Safety Systems (GPS, TPI, Embedded Systems) GIS based Track Maintenance Systems Increasing use of Decision Support Systems Crew management System ERP for Railways Payment Gateway IR Portal
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