Protection of consumer Spring 2010-2011.

Prepared By: 1) Rasha Ahmad Kassim 2) Nabil Kayali 3) Nahed Marie 4) Maya safady 5) Ibrahim Daher
Submitted to: DR.Halima kaakour.

BACKGROUND
Introduction; Chapter 1): Ethics in the market place;
Section 1: The market approaches behavior of consumer protection; Section 2: Consumer rights;

Chapter 2): Protection of consumer:

Section 1: How to protect your consumer Section 2: The ethics of consumer protection and marketing;

Conclusion;

Introduction:
a. b.

Definition of business ethics Definition of consumer protection

c.

The importance of business ethics:

The relationship between the company and consumers/customers is

strong.
Protects and improves sales, reputation and company image.
Improves faithfulness and engagement of its employees Prevents business loss.

Empowers communication.

Chapter 1): Ethics in the market place

Section 1): The market approaches behavior of consumer protection:
The market approach of consumer protection goes from responsible advertising to disclosing the contents or ingredients of a certain product. Moreover, there are organizations and government agencies that offer background checks to products and services. With these approaches,

consumers can verify the details of the products or services they want before
deciding to buy or use them.
a. b. c.

Overview. Consumer safety. Main major issues of ethical duties of manufactures.

Chapter 1): Ethics in the market place

Section2): Consumer rights:
a.
b.

Consumer key rights when buying services.

Consumer rights to challenge unfair contract terms.

Chapter 2): protection of consumer

Section1) how to protect your consumer.
A. 1. 2. 3. 4. 5. 6. 7.

Ways to protect your customers; 7 ways : Keep your personal information quiet. make sure you understand what you are agreeing to. If its too good to be true. Protect yourself online. Shred documents. Double check prices. Know your rights.

Chapter 2): protection of consumer

Section1): how to protect your consumer
B. Laws to protect consumers; laws are:
1.

The Fair Credit Reporting Act

2. Truth in Lending Act 3. Fair Credit Billing Act

4. Fair Debt Collection Practices Act

5. Fair Debt Collection Practices Act. 6. Identity Theft and Assumption Deterrence Act

Chapter 2): protection of consumer

Section 2): The ethics of consumer production and marketing:
a.

Markets and consumer protection.

conclusion
As a conclusion consumer protection means safeguarding the rights and

interest of consumer. It includes all the measures and aimed at protecting rights and interests of consumers.
Business ethics is important in consumer protection; it leads to the subject of

Consumer protection in insurance. Also in any company it is better to follow and apply the ethics in its policies and procedures