MANAGING PEOPLE

LECTURE ONE
 MANAGING PEOPLE
OBJECTIVES:
• Define Management.
• Explain the four (4) main functions of
Managers.
• Recognize the Management levels in the
organizational hierarchy.
• Explain how the world of work has
evolved.
• Explain the impact of Globalization on the
modern organization.
 MANAGING PEOPLE
• Management is defined as the
attainment of organizational goals in an
effective and efficient manner through
planning, organizing, leading and
controlling organizational resources.
 MANAGEMENT
FUNCTIONS
• PLANNING- select goals and ways to
achieve them.
• ORGANIZING-assign responsibility for
task accomplishment.
• LEADING-use influence to motivate
employees.
• CONTROLLING- monitor activities and
make corrections.
 MANAGEMENT LEVELS IN
THE ORGANIZATIONAL
HIERARCHY
• Top Management are responsible for charting
the course of an Organization.

• They are responsible for determining the

mission statement and defining strategies to
achieve them.

• Top Management will include the

CEO,PRESIDENT, CORPORATE HEAD, AND
CHAIRPERSON.
 MANAGEMENT LEVELS IN
THE ORGANIZATIONAL
HIERARCHY
• MIDDLE MANAGERS-They are often
responsible for business units and
major departments. Examples
include IT Managers, Division Heads.

• Typically they are concerned with the

near future and usually have Line
Managers below them such as
Supervisors and Foremen.
 MANAGEMENT LEVELS IN
THE ORGANIZATIONAL
HIERARCHY
• At the Operational Level of the
Organization, focus is on the execution
of routine, daily tasks. This level will
include clerical workers, customer
service representatives, data entry
clerks.
 THE EVOLUTION OF THE
WORKPLACE
FACTORS INCLUDE:
• The advent of the Information Age has
made even the most remote parts of the
world accessible.

• An increased number of Free Trade

Agreements among countries has made
the movement of goods and services
easier. The world can now be regarded as
a global village. This is commonly referred
to as GLOBALIZATION.
 EVOLUTION OF THE
WORKPLACE
• Customers have become more
educated and are more
discriminating. Today it is not only
about selling but also about
maintaining a relationship with
customers.
 EVOLUTION OF THE
WORKPLACE
• Privatization of State Companies.
This has resulted in the growing
trend towards contract labour.

• Outsourcing of key business units.

For example Human Resources.
 MANAGEMENT IN THE NEW
WORKPLACE
• In the new workplace, where there is the
need to respond to changing markets,
employees need to be empowered.
Employees are expected to seize
opportunities and solve problems as
they emerge. They therefore have to be
multi-skilled.
MANAGEMENT IN THE NEW
WORKPLACE
• The need for Organizations to
become less hierarchical to respond
to the volatile environment has
caused the typical pyramid structure
to flatten to allow information to flow
quickly from top to bottom and
decisions to be made with greater
speed.
 THE NEW EMPLOYEE
• I.T. has improved how we
communicate with customers, fellow
employees, and business partners.
I.T. has also revolutionized how work
is performed. Employees can perform
their jobs from home or another
remote location.
 THE NEW EMPLOYEE
• Flexible hours, telecommuting,
virtual teams are increasingly
popular ways of performing jobs.
THE END