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CLINICAL LABORATORY MANAGEMENT

PRESENTER:

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ANIS AMIRA BT AB RAHMAN AHMAD FAIZUDDIN BIN RAZALI MARYAM BT ZAINAL NUR ELEZA BT ZAABA RUZAIKA BT RUZAIN SITI SARAH BT ABDULLAH ZAHID BIN ZULKIPLI

1.0 OUTCOME 2.0 OVERVIEW 3.0 DEFINITION 4.0 TYPE OF ORGANIZATION 5.0 ORGANIZATIONAL STRUCTURE 6.0 ORGANIZATIONAL BEHAVIOUR

Able to define what is an organization Able to differentiate the types of organization Able to discuss the nature of the organizational environment and identify the components. Able to differentiate the structure of organization Able to differentiate the behavior of organization
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From a Greek Word, ORGANON meaning TOOL. A group of people intentionally organized to accomplish an overall, common goal or set of goals. Business organizations can range in size from two people to thousands. Goals: EXPLICIT (deliberate and recognized) or IMPLICIT (operating unrecognized, behind the scenes)
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WHAT IS ORGANIZATION?
ACT
PROCESS

MANNER
Source : Dictionary.com
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CORPORATION GOVERNMENT NON-GOVERNMENT INTERNATIONAL ORGANIZATION ARMED FORCES CHARITIES CO-OPERATIVES UNIVERSITIES
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Non-government organization - any nonprofit, voluntary citizens' group which is organized on a local, national or international level. E.g : MERCY Malaysia
Source: http://www.ngo.org/ngoinfo/define.html

International organization - An organization with global mandates, generally funded by contributions from national governments. E.g International Committee of the Red Cross
Source: http://www.thefreedictionary.com/international+organization

1. Hierarchical Organization 2. Market Organization

3. Family organization
4. Adhocracy

Source: http://factoidz.com/four-types-of-organizations/
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General environment is everything outside an organizations boundarieseconomic, legal, political, socio-cultural, international, and technical forces. Task environment is composed of specific groups and organizations that effect the firm. Internal environment is conditions and forces within an organization
Source: Fundamentals of Management , Third Edition Ricky W. Griffin, Texas A&M University.
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External

The Organization and Its Environments


International dimension Competitors Technological dimension

Regulators

Owners Customers Employees Physical environment Board of directors Culture Economic dimension

Politicallegal dimension

Strategic partners

Suppliers

Internal environment Task environment General environment External environment

Sociocultural dimension

Source: Fundamentals of Management , Third Edition 10 Ricky W. Griffin, Texas A&M University.

Example of task environment:


Competitors Gribbles Amcare Lab Pathlab Regulators Food and Drug Administration Securities and Exchange Commission Environmental Protection Agency Customers Individual consumers Clinics

MELTECHs Private Lab


Suppliers Biorad Sysmex

Strategic Partners UiTM MOH

Internal environment
Task environment

Source: Fundamentals of Management , Third 11 Edition Ricky W. Griffin, Texas A&M University.

It refers to the way that an organization arranges people and jobs so that its work can be performed and its goals can be met. Employees responsibilities typically are defined by what they do, who they report to, and for managers, who reports to them. The best organizational structure for any organization depends on many factors including:
The work it does Its size in terms of employees, revenue, and the geographic dispersion of its facilities The range of its businesses (the degree to which it is diversified across markets).

There are multiple structural variations that organizations can take on, but there are a few basic principles that apply and a small number of common patterns.

TRADITIONAL ORGANIZATIONAL STRUCTURE


The structure of every organization is unique in some respects, but all organizational structures develop or are consciously designed to enable the organization to accomplish its work. Typically, the structure of an organization evolves as the organization grows and changes over time. Researchers generally identify four basic decisions that managers have to make as they develop an organizational structure First, the organization's work must be divided into specific jobs. This is referred to as the division of labor. Second, unless the organization is very small, the jobs must be grouped in some way, which is called departmentalization. Third, the number of people and jobs that are to be grouped together must be decided. Fourth, the way decision-making authority is to be distributed must be determined. Thus it characterized by: high job specialization Functional departments Narrow spans of control Centralized authority.

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The traditional model of organizational structure is easily represented in a graphical form by an organizational chart. It is a hierarchical or pyramidal structure with a president or other executive at the top, a small number of vice presidents or senior managers under the president, and several layers of management below this, with the majority of employees at the bottom of the pyramid. The number of management layers depends largely on the size of the organization. The jobs in the traditional organizational structure usually are grouped by function.

The Importance of Organizational Structure


For decision making. Enables the distribution of authority. Organizational structure is important for knowing to whom each employee reports.When a person starts a job, he knows from day one to whom he will report Most organizational funnel their communication through department leaders. For example, marketing employees will discuss various issues with their director. The director, in turn, will discuss these issues with the vice president or upper management.

The Importance of Organizational Structure


For evaluating employee performance. The linear structure of functional and product organizational structures allow supervisors to better evaluate the work of their subordinates. Supervisors can evaluate the skills employees demonstrate, how they get along with other workers, and the timeliness in which they complete their work. It important in achieving goals and results. It allows the chain of command and fosters teamwork. Enables to better manage change in the marketplace, including consumer needs, government regulation and new technology

study and application of knowledge about how people, individual and groups act in organizations. Emphasizes the understanding of behavior in organizations - develop competencies in foreseeing how people are likely to behave.

OB also encompasses a wide range of topics such as human behavior, change, leadership, teams, etc. How it does? By interprets people-organization relationships in terms of the whole person, whole group, whole organization, and whole social system.

Models of OB

Autocratic

Custodial

Supportive

Collegial

Autocratic The basis of this model is power with a managerial orientation of authority.

Custodial The basis of this model is economic resources with managerial orientation of money.

Supportive The basis of this model is leadership with managerial orientation of support.

Collegial The basis of this model is partnership with managerial orientation of teamwork.

Purposes of OB
To build better relationships by achieving: human objectives organizational objectives social objectives.

To gain a greater understanding of those factors that influence individual and group dynamics in an organizational setting.

OB Analysis
OB involves multiple levels of analysis:
Individual level of analysis Group level of analysis Organizational level of analysis

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Cunningham, J. B. & Eberle, T. (1990). A Guide to Job Enrichment and Redesign.Personnel, Feb 1990, p.57 in Newstrom, J. & Davis, K. (1993). Organization Behavior: Human Behavior at Work. New York: McGraw-Hill. http://www.unesco.org/education/aladin/paldin/pdf/course02/unit_14. pdf www.enotes.com/management-encyclopedia/organizational-behavior www.nwlink.com/clinicalmanagement/leadershiporganizationalbehavior. htm www.profmanishparihar.blogspot.com. Retrieved on 10th October 2011. Fundamentals of Management , Third Edition Ricky W. Griffin, Texas A&M University. http://www.ngo.org/ngoinfo/define.html. Retrieved on 10th October 2011 http://www.thefreedictionary.com/international+organization. Retrieved on 10th October 2011 26