There are various banking product available to customer they are as follow:CREDIT CARD DEBIT CARD AUTOMATIC TELLER

MACHINE (ATM) E-BANKING TELEBANKING INTERNET BANKING

Perceptual mapping of internet banking users. To know the cause why customers are not using internet banking To know which age group of customers is using different e-banking facilities. To study as to how much internet banking has penetrated in the minds of the customers

The researcher has collected data from two sources they are as follow; 1. Primary Data: - The sources of Primary data were questionnaires and personal interviews. 2. Secondary data: - The sources of secondary data were internet, books and newspaper articles.

Descriptive research is used in this project report in order to know about online services to clients and determining their level of satisfaction. The method used was following: Questionnaire method Direct Interaction with the clients

A. Instruments for data collection: The research instruments used for this survey were structured questionnaires B. Questionnaire: C. Drafting of a Questionnaire: Since our objective was to derive out the maximum information out of the passengers without making the whole exercise boring and troublesome, we decided to keep questionnaire close-ended

D. ANALYSIS OF DATA The researcher has analyzed the reports in a systematic manner with the help of following formula:

no. of respondents*100 total respondents

Sampling procedure: We have used convenience sampling technique. It is also called haphazard or accidental sampling. Sample size: The sample size of my project is limited to 150 people Sample design: The sample is represented with the help of histogarms and tables

FREQUENCY OF VISITING A BANK BRANCH

Operational Risk Security Risk Reputation Risk Legal Risk Money Laundering Risk

There are four key tools that regulators need to focus on to address the new challenges posed by the arrival of internet banking Adaptation Legalization Harmonization Integration

Going through the survey the main problem lies that still customer have a fear of hacking of accounts and thus do not go on for internet banking Every day more and more people are turning to the internet banking for their personal banking. Internet banking is a safe, convenient way to shop for financial services, maintain bank accounts and conduct business 24 hours a day

There is still a lot of perceptual blocking which hampers the growth its the normal tendency of a human not to have changes work on the old track, thats also one of the reason for the slow acceptance of internet banking accounts

Give proper training to customers for using ibanking Create a trust in mind of customers towards security of there accounts Provide a platform from where the customers can access different accounts at single time without extra charge. Make there sites more users friendly. Customers should be motivated to use I banking facilities more.

Time Constraints. Budgetary Constraints. The participants comprised a small sample, which can be generalized across the sector.