Professional Documents
Culture Documents
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STRESS IS NOTHING MORE THAN SOCIALLY ACCEPTABLE FORM OF MENTAL ILLNESS. -RICHARD CARLSON.
GIVE YOUR STRESS WING, AND LET IT FLY AWAY. -CARIN HARTNESS
ORGANIZATIONAL STRESS
Stress in a organization is very common in present day industries. In many job situation high level of stress is an integral and largely unavoidable component of the work. Organsition are often unnecessarily stressfull and have a negative impact on individuals phyiscal and mental health.
CAUSES OF STRESS
1. Problems with the physical environment,
5. Career development stressors, such as lack of job security, perceived obsolescence, and inadequate advancement.
6. Strict and unflexible work timings, badly designed shifts.
Increasing absenteeism.
Decreasing commitment to work. Increasing staff turnover. Impairing performance and productivity.
Reduce exposure to Stressors Learn to adjust properly Organize life a little more efficiently
AMERICAN EXPRESS
RISE OF EXTREME JOB
Before Barbara Agoglia left her job at American Express she was spending 13 hours a day working. She also had to be available via cell phone 24/7.
The last straw came when she didnt had time to wait with her son at bus stop. She was not given any extra remuneration, perks, benefits etc. for the hard work put by her. Same was the case with CAROLYN BUCK she worked 60 hours a week and had to travel India and China for work purpose. They did not have enough time to spend with their family due to the excess work that made them stressed up.
CAUSES
TIME PRESSURE
WORKLOAD
EMOTIONAL INSTABILITY
EFFECTS
ST. PAUL FIRE & MARINE INSURANCE COMPANYconducted several studies on the effects of stress prevention programs in hospital settings.
Program activities included (1) employee and management education on job stress (2) changes in hospital policies and procedures to reduce organizational sources of stress (3) the establishment of employee assistance programs. In one study, the frequency of medication errors declined by 50% after prevention activities were implemented in a 700-bed hospital. In a second study, there was a 70% reduction in malpractice claims in 22 hospitals that implemented stress prevention activities. In contrast, there was no reduction in claims in a matched group of 22 hospitals that did not implement stress prevention activities.
BRITISH TECHNOLOGIES
BT call centre which had become increasingly multifunctional had dropped the centre from 100 30 due to this additional stress was seen among the staff.
Three tier strategy was devised after consultation with workers and unions intervention and rehabilitation.
CAUSES
MULTIFUNCTIONALI SM
POOR QUALITY
TENSION & BURNOUT
NO PROPER COMMAND
ABSENTEEISM
HEALTH PROBLEMS
EFFECTS
Work station layout and colour scheme were changed to improve the working environment and job role have been simplified across the group of staff.
The employees had to report to only one manager instead of different managers for different department. Managers are offered stress awareness training and staff are encouraged to fill out online multiple choice self assesment questionnaire that was designed in house.
They had conducted one to one meeting with the member of staff to help them to resolve their queries.
SCOTTISH POWER
Scottish power supply gas and electricity to 5.8 million homes in U.K and America and turnover almost $6 billion in march 2004. The absence among its 7500 U.K staff climbed from 25% to 40%.
About one-third of the stress was related to work usually around job design.
CAUSES
JOB WORK-LOAD
ABSENTEEISM
HEALTH PROBLEMS
EFFECTS
All staff were enrolled in a three-four training session on managing their own stress. A confidential system was introduced to allow staff refer themselves to the occupational health department and management to refer employees. A confidential help line provides advice on a range of issues including death and health problem until 10pm daily.
Mental health related sickness absence that had grown upto 5% has now stablised due to the above measures taken place.
NHS LANARKSHIRE
NHS LANARKSHIRE is responsible for the health of more than 560000 people in north and south in LANARKSHIRE.
Its employees 12500 staff across primary care and acute division incorporating 8 local health care cooperatives.
IN 2002 staff survey 51% of the staff complained of being UNDULY STRESSED at work. The groups led by NHS LANARKSHIRE employee director, developed a project plan and applied for funding to the occupational health and safety strategy implementation group.
CAUSES
UNDULY STRESS
FRUSTRATION
HEALTH PROBLEMS
EFFECTS
ELAINE TILLMAN was working for ABC civil engineering on a project of RPF .
All the work load was on her as the staff had declined due to economic down turn hit. This year alone the west port office of ABC civil engineering cut 35% of its staff. There were fewer new project there was no shortage of work to do.
All the employees were asked to perform task they normally didnt do or enjoy.
CAUSES
ECONOMIC HIT
LACK OF STAFF
EFFECTS