Amity School of Business: Bba Semester V Bs V (GDTB) Bba+Mba Module-1 Parul Goel

Amity School of Business

BBA SEMESTER V BS V (GDTB) BBA+MBA MODULE-1 Parul Goel
Identify Human Values that you possess in your personality

Interaction in Teams Group Formation Communicating in Teams Decisiveness Team Leadership Power & Politics Team Conflict management Trust in Team Cohesion in team Diversity in workforce
SAP TITLE
TRANSFORMING AGGRESSION INTO COMPASSION
(Can be Collage, Role Play, Case study, Presentation etc. Individual/Group)
nce upon a time...

A group of students had four members called Everybody, Somebody, Anybody, and Nobody. There was an important job to be done. Everybody was sure that Somebody would do it. Anybody could have done it, but Nobody did it. Somebody got angry about that because it was Everybodys job. Everybody thought Anybody could do it but Nobody realized that Everybody wouldnt do it. It ended up that Everybody blamed Somebody when Nobody did what Anybody could have done.
- Graham Gibbs, Learning in Teams
Groups and Organizational Effectiveness

Group
Two or more people who interact with each other to accomplish certain goals or meet certain needs.
Differences Between Organizations and Groups

An organization can be so large that most members do not know most of the other people within it. Groups are small and immediate enough to impact both feelings and self image. People tend to be more psychologically invested with groups to which they belong. Certain psychological needs are better satisfied by groups.
Group Dynamics:
Helping Groups to Work Effectively
Group Dynamics
Never doubt that a small group of thoughtful citizens can change the world. Indeed, it is the only thing that ever has.
Margaret Mead
Group Dynamics
The social process by which people interact in a group environment The influences of personality, power and behaviour on the group process
Groups and Teams

Two characteristics distinguish teams from groups
Intensity with which team members work together Presence of a specific, overriding team goal or objective
The Top Five Ways to Wreck a Group

List 5 behaviors or actions that can undermine good group Function. Report out in 5 minutes.
Question?
Which type of group is one that managers establish to achieve organization goals? A. Formal group B. Informal group C. Virtual team D. Interest group
The Types of Groups

Formal Group A group that managers establish to achieve organization goals.
Formal Groups
Cross-functional teams
composed of members from different departments
Cross-cultural teams
composed of members from different cultures or countries
The Types of Groups

Informal Group
A group that managers or nonmanagerial employees form to help achieve their own goals or to meet their own needs.
Friendship Groups
An informal group composed of employees who enjoy one anothers company and socialize with one another
Interest Groups
An informal group of employees seeking to achieve a common goal related to their membership in an organization
Group Dynamics : Interdependence

Pooled
Members make separate, independent contributions to group such that group performance is the sum of each members contributions
Group Dynamics: Interdependence

Sequential
Members perform tasks in a sequential order making it difficult to determine individual performance since one member depends on another.
Group Dynamics: Interdependence

Reciprocal
Work performed by one group member is mutually dependent on work done by other members.
Counseling
Counselling - inner healing -to effect behavioural change. Two methods are offered: individual or group.
Counselling is a process whereby the relationship and communication provided allows development of understanding of one's self, explore possibilities, and initiate change. It is motivated by care and concern for the well-being of the recipient, and aim at bringing about behavioural change, problem-solving, personal growth and development when properly implemented
Why Choose Group Counseling?

Group Counselling serves specific goals, Share their problems, Provide empathy and support to the others Try and change their self defeating behaviours . Dealing with interpersonal problems.
Group Counseling
Advantages of Group Counselling
It provides a social atmosphere that is similar to the real world. Members can test out and practice new behaviors.
Members can practice new interpersonal skills.

They are cost effective. Groups help members see that they are not the only one who has that particular problem or issue. Groups provide members with support.
Group Counseling
Disadvantages of Group Counselling
Less individualized attention from the counselor.
Confidentiality is more difficult to maintain.

There are concerns with conformity and peer pressure. Not everyone can be in a group (e.g. those with issues too severe or those with poor interpersonal skills.) Group leaders are not always properly trained.
The Stages of Group Counselling
Group Counseling
Stages of Groups
Orientation/Forming: Group members become oriented to the group and to each other. Transition/Storming: Anxiety and ambiguity become prevalent as group members struggle to define themselves and group norms. This stage is often characterized by conflict.
Group Counseling
Stages of Groups (continued)
Cohesiveness/ Norming: A therapeutic alliance forms between group members. Trust between members has been established. Working/Performing: Group members experiment with new ideas, behaviors or ways of thinking. Egalitarianism develops. Adjourning/Terminating: This is the time when the group disbands.
Group Counseling
Leadership Styles
Authoritarian: Leader centered. Democratic: Participant centered. Laissez-Faire: No designated leadership.
Group Counseling
Leadership Functions
Emotional Stimulation: Challenging, confronting, modeling selfdisclosure etc. Caring: Showing support, praise, warmth, acceptance etc. Meaning Attribution: Explaining, clarifying, interpreting etc. Executive Function: Setting limits, providing rules, managing time etc.
Group Counseling
Group Counselling Techniques
Facilitating communication: Giving constructive feedback, preventing members from engaging in negative behaviors (gossiping, storytelling etc.)
Group Processing: Making comments on group process.
Directing the Focus on the Here and Now: Keeping the focus on right now and not going back to dwell on the past.
Experimentation: Helping members try out new attitudes and behaviors. Universalizing: Helping members realize they are not alone in their problem(s). Linking: Connecting various feelings and concerns expressed by group members to present a common theme or universalizing aspect.
Grief / Loss
OBJECTIVES
Express feelings about loss Learn five stages of grief (denial, anger, bargaining, depression, acceptance) Discuss happy memories Identify ways to handle stress and loss
OBJECTIVES
Family Groups (Divorce/Separation)
Express feelings about changing family Understand that divorce/separation is not childs fault Identify common problems associated with divorce/separation Understand positive ways family and group members can help in adjustment
Anger
OBJECTIVES
Identify factors that cause anger Understand the consequences of irrational behavior when angry Examine why some situations make everyone mad and others do not Identify different anger reduction techniques
Managing Conflicts
OBJECTIVES
Identify feelings and appropriately express them Learn Win/Win resolutions Speak clearly Understand others point of view (be empathic) Learn how to talk out conflicts
Counseling Approaches in MultiCultural Perspectives

Many counseling approaches fail to meet the complex needs of various ethnic and minority clients.
The ethnic and minority clients perceive that the counselors have stereotyped perceptions about their needs. Asian-American, African-American,and members of other minority groups terminate significantly earlier than do European-American clients.
If the counselor intends to be involved in group work with culturally diverse population:
He/She must be willing to modify their strategies to meet the unique needs of the members.
He/She must be aware that no one right technique can be utilized across the board with clients irrespective of their cultural background. He/She must feel there is a need to develop culture specific strategies for diverse population.
Potential Issues in Culturally Diverse Counseling Groups

Extreme emotionality Lack of communication Trust Feelings of belongingness Theoretical orientation of the leader Educational preparation and technical experience of the leader
Strategies and Recommendations

If possible, group counselors should avoid having a single member of a minority or out-group in group counseling, because such an arrangement may block communication and group cohesion. It may be necessary for some types of group to have coleaders from different racial, ethnic, and cultural background. Change the way individual members interact with another. Assess and explore potential prejudiced attitudes held by group members.
Recommendations for group counselors:

Consultation or group coleadership with minority counselors already serving specific cultural groups.
Participation in a cultural immersion experience. Actively taking inventory of the needs and issues of minority groups in their communities.
Language training when possible, or at least becoming familiar with the correct pronunciation of ethnic names, values, and traditions.
Activity # 2
Example: A BPO learns that customers are unhappy with customer support and this is causing a loss of customers. The trainer introduces the problem and encourages an open discussion in order to put all the relevant issues on the table and get participants thinking about the problem in depth. Group A playing the role of a customer relationship manager receives a card which states: "This customer is very influential. To lose them would be highly damaging to the company. You must do anything within reason to retain them" Group B playing the role of the customer receives a card stating: "You have seriously overspent your software budget and while you are not unhappy with the product, you must convince the customer support person to take back the product and refund your money. Since you cannot admit the actual situation (as it would clearly not be legitimate for a refund), you must find problems with the software sufficient to legitimize the return and refund."

Amity School of Business: Bba Semester V Bs V (GDTB) Bba+Mba Module-1 Parul Goel

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