Microsoft Office

Live Communications Server

2005

Veera Reddy Yannam

DPTS – Ingram Micro India (P) Ltd
Veera.r@ingrammicro.co.in
 Agenda

Collaboration and Productivity Challenges

Microsoft’s Vision for Integrated Communication
Live Communications Server Overview
Federation and Public IM Connectivity
Office Communicator 2005
Plan for Today and the Future
 New Demanding Work
Environments
Market Drivers Evidence
Reduced 275 million business
Travel travelers per year
Workers get 50%-75% of
Geographic their information from
Disparity other people, but now must
work with more people in
more locations(1)
Increased In 2005, 80% of companies
worldwide are expected to
Telecommuti have employees who
ng telework(2)
Time to Accelerating pace
Market demands
Pressures real-time access to
information and people
(1) Gartner Research, July 2002
(2) Economist Intelligence Unit, July 2003
Challenge
Managing travel costs
and the “overhead” of
travel downtime
Aligning employees
worldwide and
consistent
communication with
customer and partners
Access to meetings and
meeting resources while
outside the office
More productive and
broad-reach processes
and solutions
Collaboration Has Its Own
Challenges
Changing work climate driving new challenges
Email overload and mobile access needs growin

Working together is difficult

Accelerating pace demands real time access

Finding information and people is difficult

Disconnected from process and projects

 Software And Services For Effective
Collaboration
Collaboration as a set of pervasive services available in all products

IM/Email/ Meeting Workspaces Search Flexible forms

Telephony Team sites info/people Portfolio
Audio/Video and Notifications/ management
Web Conferencing Alerts
 Integrated Communications
End User Value: Across
Devices E-Mail
Unified familiar experience
Rich-presence; multimodal
From any device, Across Team
any application Networks Workspaces

IT Manager Value:
Infrastructure simplification
Consolidation
Low TCO
Identity
ISV & Developer Value: & Presence
Standards-based platformCalendari Instant
Rich API’s & Web services ng Messaging
Developer tools & VoIP

Application Web & Video

Integration Conferencing
 Why You Should Care
Growth in Real-Time Collaboration

20%
IM ofsurpass
will Enterprise
Enterprise Web
Conferencing use is Users use by
email IM 2008
now
expected to increase By 2008 Enterprise
by 175% by 20081 Users will increase to
80%2

Source: 1 - Frost & Sullivan; World Web Conferencing Markets 2004

2 - Radicati
What is Live Communications
Server 2005?
Enterprise-grade
scalable and secure IM
solution
Integration with
desktop and LOB
applications
Extensible platform
built on industry
standards
Federation support and
MSN, AOL & Yahoo!
connectivity
What Does This Mean to You?
The convergence of enterprise applications, secure
internal/external access and presence awareness

Encrypted communications between federated

enterprises, partners, suppliers, and remote
workers
Logging and archiving of IM traffic and content
Secure
Reach for meeting compliance requirements like HIPPA
& SOX
Integrated presence with Office System,
Windows SharePoint, Exchange and Active
Directory with administration controls for per
     
user feature and rights management
Integrated Standards based platform (SIP/SIMPLE) allows for
integration with existing LOB and CRM apps

• Single client for IM, audio, video, data

collaboration, web conferencing, telephony and
Public IM contacts
Easy-to-Use
• Familiar and intuitive user interface
Adding “Real-Time” to Microsoft Office
Enabling Effective Collaboration
Enhanced meetings
More effective communication &
collaboration

Rich Presence
Integration & Instant
with Messaging
Microsoft Office
 The Value of Secure Reach
Extending the value of presence and IM across the enterprise

Enterprise A Enterprise B
MTLS

MTLS MTLS

LCS 2005 LCS 2005

LCS 2005 Access Proxy Access Proxy LCS 2005

Office Communicator Client Office Communicator Client

Supply Chain Management

Faster flow of information between suppliers and partners facilitates the efficient
procurement and
allocation of resources, especially with companies in geographically disperse areas.

Customer Service
Support personnel can answer a question without having to disengage with the
customer to locate
the resource that can help solve the issue .

Sales
Time-sensitive business development situations can be enhanced by instantly
locating and
communicating with the resources needed to solve the business issue.
 Public IM Connectivity (PIC)
lowing LCS users to conduct business with MSN, AOL and Yahoo IM user

Corporate identity Internal & Public IM Contacts

management

Logging and archiving Single Client

Experience

No 3rd party gateways Icon/graphics support

required

Sharing of presence info Rich Admin Controls

On/off switch per Encryption of all messages

Public IM network
 Business Value of Live
Communications Server 2005
Resolve work-related questions and issues
faster
Reduced Cycle Time
Fair Isaac decreased communication
delays by 100 hours per year per
person
Texas Tech saw a return on
Fast Return on Investment investment in 8 months due to better
communication among faculty,
students and staff

Overcome geographic and organization

barriers
Increased Productivity Siemens saved $95 per conference
call with integrated multi-client
solution
Intel realized $25,000,000 in business
value over three years by enabling
Reduced Telephony Expense connections between geographically
dispersed teams
Microsoft Office Communicator
2005
 Microsoft RTC Vibrant Partner Community
Platform Extensions Solutions Services
Public IM Connectivity Chat Financial System Integrators
News/ IM

Hygiene
Multi-Party Voice / Video Manufacturing/
SC

Fax / SMS
Telephony / PBX

Mobile Client

CRM
Integration Integrated Conferencing
Alerts Web Client Backu
p
RTC
Hardware
Logging/Compliance/Reporting Session
Border Control
E-Learning

Load Balancing
 Integrated Communications Recap
End User Value: Across
Devices E-Mail
Unified familiar experience
Rich-presence; multimodal
From any device, Across Team
any application Networks Workspaces

IT Manager Value:
Infrastructure simplification
Consolidation
Low TCO
Identity
ISV & Developer Value: & Presence
Standards-based platformCalendari Instant
Rich API’s & Web services ng Messaging
Developer tools & VoIP

Application Web & Video

Integration Conferencing
 RTC Software and Service
Roadmap
Live Meeting Live Meeting
2005 8
Live
Service

Meeting Office Integration Full Duplex VoIP

2003 Rich Content Management Webcam Video &
Audio Integration Multimedia Support
Enterprise & Partner Support Effective eLearning
Meetings

LCS 2005 SP1

+ PIC Next Gen Server
Server

LCS 2003 LCS 2005

Access to MSN, AOL, Yahoo! On-Premise Web
Enhanced Federation Conferencing
Enhanced SPIM and URL Multi-Point Audio / Video
Filters Business Process
Communicator 2005 Support Integration

Communicator Communicato Next Gen

Windows 2005 r Web Client Communicat
Windows or
Platform Client

Messenger 5.0 Messenger

5.1 SIP IM/Presence Client Group IM
Rich VoIP/Video endpoint Communicato Rich Presence
PBX Integration r Mobile Client Ad-Hoc Meetings
LM Audio integration

RTC v1.2 RTC v1.3 RTC v2.0

2003 2004 2005 2006

 LCS 2005 Resources
http://www.microsoft.com/office/livecomm
Documentation –Planning Guide
LCS Quick Start guides
LCS Deployment Guide
Window Messenger Resource Center
120-day trial download available
Customer Case Studies
Resource kit tools (compliments
documentation)
Tool to Request Certificates
Federation Configuration Wizard
Configuration & Connection Validation Tool
Diagnostics Tool
Block List Manager Tool
 Live Communications Server 2005 SP1
tending the reach of IM and Presence to partners, suppliers and custom

Support for Communicator Support for Public IM

2005 User Irene Smith Properties

Access Proxy Server Properties

Live Communications
Compression Internal Provider

URL Blocking Filter

Enable Live Communications for this user
Enhanced SPIM control General Allow Block Proxy Security Public
User sign-in name:
Private

Specify the list of network providers hosting multiple SIP domains

Example: ismith@contoso.com
(represented
Access as NP) such
Proxy Server as clearing houses or public networks
Properties
SIP URI: to federate with
permitted sip:user@domain.com
your organization.
Compression Internal
Allowed federated domains:
Pool or Server:
General Allow Block Proxy Security Public Private
Provider Access Proxies

Enhanced Federation Allow and Block list :

AOL Access Proxy AP.AOL.com
Server
View/Edit…
Per user controls
Enable Remote Access
MSN AP.MSN.com
Enablethis
Configure
YAHOO Federation
Access Proxy.
AP.Yahoo.com
Enable Public Network connectivity
Federate with other domains
Archiving
Use default route to clearing house

IM, Audio, Video, Use Default Archive Settings

Server name: Simplified Admin
Telephony
Archive All User Communications
Do Not Archive User Communications Advanced Options... Controls
Act as a clearing house
Add Edit Remove
Accept
OK requestsCa
tonce
any
l SIP domain
A pply Help

Access Proxy Scale Enable enhanced

OK federation
Cancel Apply Help
Encryption of
messages
Enable archiving disclaimer notification to federated users

Allow remote users to access Live Communications servers

OK Cancel Apply Help

Business Value of IM and
Presence
Resolve work-related questions and issues
faster
Increased Productivity Average time saved using IM for quick
answers, avoiding email and voice
mail
25% of phone time x 10% of workday
= 2.5%
Fast Return on Investment 10% of email time x 20% of workday
= 2%
4.5% productivity increase = 1.8
hrs/week pp
Accelerate business processes and response
Cost savings = $2,250 per person per
times year
Reduced Cycle Time Accelerate business processes such as
sales, customer service, supply chain
management and accounts receivable

Annual cost of international long-

Reduced Telephony Expense distance calls
$500,000 x 15% reduced by IM=
$75,000/yr
Microsoft Real Time Collaboration
We understand productivity and
communications software
Every day 400M users start their day with Microsoft
Office
Microsoft spent $6.8 billion in R&D in 2004
Depth and breadth of collaboration portfolio
We offer choice and cost-efficiency
Low-cost solutions
Server-to-service continuum
Vibrant developer and partner community
We are your trusted business partner
Long-term vision, perseverance,
and resources
Global reach
 EXIM vs. LCS 2005 w/ Communicator
2005 Exchange
LCS 2005 w/
Messenger
LCS 2005 w/
Communicator
FEATURE IM 5.1 2005
Instant Messaging √ √ √
Encrypted IM (end-to-end) ▬ √ √
Archived IM ▬ √ √
Remote User IM (no VPN required) ▬ √ √
Federated IM (Share presence & IM w/ ▬ √ √
organizations)
Public IM Connectivity (Yahoo!, MSN, AOL) ▬ ○ √
Multiparty Desktop Sharing ▬ ▬ √
Iterative Contact Search ▬ ▬ √
Exchange OOF Integrated into Presence ▬ ▬ √
Save to email (email of chat sent to you) ▬ ▬ √
Conference Call Initiation w/ Conf. Provider ▬ ▬ √
Telephone Call Control & Routing from Desktop ▬ ▬ √

√ Includes best experience | ○ May include a subset of functionality | ▬ Not implemented w/o 3rd party
 EIM vs. LCS 2005 w/ Communicator
2005 Exchange
LCS 2005 w/
Messenger
LCS 2005 w/
Communicator
FEATURE IM 5.1 2005
Enterprise Scale (Pool supports 100k users) ▬ √ √
Load Balancing, Clustering & Failover ▬ √ √
SIP Protocol Standard Compliance ▬ √ √
SIMPLE Protocol Standard Compliance ▬ √ √
Client Lockdown w/ Group Policy ○ √ √
Support for Microsoft Operations Manager ▬ √ √
Server and Client APIs (customization & ▬ √ √
automation)
Part of the Microsoft Vision & Strategy ▬ ○ √
Server-side Roaming Contacts ▬ √ √
Enhanced Presence w/ Offline Status ▬ ▬ √
More than 150 Contacts ▬ √ √

√ Includes best experience | ○ May include a subset of functionality | ▬ Not implemented w/o 3rd party
 Telephony Integration Partners

Partner support required for telephony

integration capabilities
Current partners include
Siemens
Genesys
Mitel
BroadSoft
Partners expected to increase
by RTM
 Telephony Integration*
SIP IM/Presence And Telephony Infrastructures Side By Side

AD
PBX
Directory
LDAP

Alice@company.com

PBX

LCS 2005 SIP Proxy SIP/CSTA

Gateway
Sam@company.com
Telephone
PSTN Gateway
Presence Store

er
vid
o
Pr rk
ic e o
SIP Proprietary Signaling erv etw
S N
PSTN Conference
Bridge/CENTREX
*PBX integration and PSTN conferencing integration will
require the
purchase of a LCS Telephony CAL.
Live Communications Server EE
Enterprise Edition Topologies
SQL Cluster (optional)

Two Tiered Architecture

Over 120k users in single pool
SQL database stores user info SQL SQL
Authenticated identity via AD
Scale out LCS 2005 EE LCS 2005 EE LCS 2005 EE LCS 2005 EE

With additional EE servers

Remote User Access
No VPN required
Load Balancer
Federate Outside Firewalls
With Access Proxy
For Higher Availability
Front End fail-over support Remote
Users
Optional SQL clustering
Access Proxy
 Live Communications Server SE
Standard Edition Basic Topology

LCS 2005 Standard

Single Server Architecture Edition Environnent
Supports up to 15k users
User’s data stored in MSDE
Authenticated identity in AD LCS 2005 SE Remote
Users
Add Logging & Archiving
SQL Server
Remote User Access
No VPN required LCS Clients
Access Proxy
Federate Outside Firewall
Via Access Proxy

SQL

Logging/Archiving
Server
Live Communications Server 2005
‘Direct’ Federation with IM and Presence Between Organizations

Enterprise A MTLS Enterprise B

MTLS MTLS

LCS 2005
LCS 2005 Access Proxy
Access Proxy
LCS LCS
2005 2005

Office Communicator Client Office Communicator Client

Manage connected environments to 2 or more organizations

Ability to specify shared certificates and user access
Access Proxy is Key component
 Live Communications Server 2005
’Clearinghouse’ Federation - Automotive Industry Example)

Automobile
Manufacturer LCS 2005
(LCS 2005 Enterprise) Clearinghouse Windshield
Manufactu
rer
MTLS MTLS
MTLS MTLS
LCS
2005
LCS 2005 LCS 2005 Tire
LCS 2005
Access Proxy Access Proxy Supplier
Access Proxy LCS 2005

Audio
Supplier

Office Communicator Clients

Central point of management

Allows for enterprise to have ONE connection to clearinghouse vs. multiple
connections to multiple organizations (Clearinghouse serves as router to other
organizations)
 Remote User Scenario (Without
Enterprise A
VPN)
TLS
MTLS User C

User E
LCS 2005
Access Proxy
LCS
2005

User F User D

User A
Office Communicator Clients

User B

• SIP over TLS tunneling via port 5061 or 443

• No VPN required, authentication at the Access Proxy
Microsoft Office Live
Meeting
Live Meeting is the effective meeting solution that
enables you to work together successfully no matter
where you are.
From small, collaborative meetings or
training to large events with thousands
of participants, your audience will be
engaged in a powerful virtual meeting
Interactive
room environment

Collaborate in a convenient, online

environment with your existing
desktop tools, audio, scheduling, and
Integrated
other systems

Familiar and easy to use for organizers,

presenters, meeting attendees and
administrators
Easy-to-Use
New in Live Meeting 2005

PowerPoint Viewer
Document Viewer
Enhanced Application & Desktop
Interactive Sharing

Microsoft Office Integration

Enhanced Outlook Integration
Integrated Audio Broadcast
Integrated

Audio Conference Call Controls

One-Click Content Controls
Participant Controls
Easy-to-Use
Meeting Lobby
Intranet Portal
 Live Meeting Drives
Results

Events
Collaborative Communicate
Meetings Training with
Work Together Get Employees, Thousands in
in Real Time Customers and a Single
Regardless of Partners Up- Event
Location to- Speed

Higher More
Reduced Positive Competitiv
Productivit Effective
Travel ROI e
y Events
Advantage
 Live Meeting Business
Value
Live Meeting Vs. Travel
Extend Your Reach: Collaborate Airfare x 2
worldwide in real time to align your
employees and improve customer
$2,000
satisfaction 1 Day Out of Office x 2
Do More With Less: Drive more leads, $2,000
close more deals, and train employees Meals, Transport, etc. $200
faster
Save Time and Money: Reduce Lodging x 2
travel-related costs and downtime. $300
Share information easily and execute Total for 2-hr. Meeting =
quickly $4,500
Copyright ©2004 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.