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Contents
 Definition& Importance
 Elements of Nonverbal
Communication
 Methods of Improving
Nonverbal Skills
 Delivery Checklist
 Arrangement Checklist
Definition &
Importance
Non Verbal Communication is “Any
message you give other than the
literal interpretation of your words
– the way you move, speak or
appear”.
The phrase nonverbal communication
refers to “communication effected by
means other than words"
Elements of Nonverbal
Communication
BODY LANGUAGE
 POSTURE
 The way you stand or sit. Your Posture
indicates your confidence, openness and
attitude. Whether you are sitting or
standing, do so in a relaxed manner.
 Standing – comfortably upright,

squarely facing audience with your

weight distributed evenly. Avoid overly
“ATTENTIVE” position.
 Sitting – Site in a relaxed comfortable
and confident position.
Elements of Nonverbal
Communication continued…
GESTURE
 It’s the Body movement while
talking, which reinforces what
you want to say.
 Example: using your hands to
say ‘A-One’ or ‘Victory sign’ etc
 Gestures may be ‘warm’ or
‘cold’. Warm gesture include
leaning towards people, smiling
and touching.
 Avoid nervousness, ie.,
scratching your arms, tugging
your ears or licking your lips.
Elements of Nonverbal
Communication continued…
 FACE & EYES
 Our Face and Eyes are most
expressive part
 Raising or Lowering our Eye brows,
smiling, nodding & winking
 When you want speak, express by
opening your mouth so that the
other person knows that you want
to talk
 Do not avoid eye contact while
talking to your boss
 Too much eye contact is perceived
as aggressive, dominant and
uncomfortable.
 Effective persons maintain more
 Elements of Nonverbal
Communication continued…
 VOICE
 Paralanguage – Sound of the voice
 The pitch, rate and volume make
you sound more expressive
 Difference between Good intonation
and
mono-pitch
 To develop an effective speaking
voice…
 use effective pitch
 Speak with a correct rate and slowly
enough so you can be understood
 Express clearly like ‘Did you’ instead
Elements of Nonverbal
Communication continued…
SPACE AROUND YOU
 STANDING
 Public speaking needs min of 12
feet of space
 Social Space - 4 to 12 feet

 Personal Space – 18 inch to 4

feet
 Intimate Space – 0 to 18 inches

 SEATING
 Leaders sit at either end of the
table
 People who are concerned with
relationship and participation
Elements of Nonverbal
Communication continued…

 TOUCHING
5 categories of Touching:
 Functional / Professional
 Social / Polite

 Friendship / Warmth

 Love / Intimacy

 Sexual Arousal
Elements of Nonverbal
Communication continued…
OBJECTS AROUND YOU
 Effected by the objects
around you ie.,
arranging of chairs /
office and dress
 Formal dressing /
Informal dressing
 Dress appropriately for
the audience you face
 Methods of Improving
Nonverbal Skills
 Practice & Arrangement
 Practice
 It improves your wording,
content & Delivery and increases
your self-confidence
 Some helpful practice techniques
are:
– Rehearse out loud & on your feet
– Stimulate the situation in which you
will be speaking
– Speak into the mirror to improve
facial expressions
– Time yourself to avoid going
overtime
Methods of Improving
Nonverbal Skills continued..
 Arrangement
 Lack of arrangement may ruin
your presentation

 Make the arrangement yourself

or write explicit instructions to
someone else and make sure your
instructions are carried out

 Make sure your audience is

notified, check your room
arrangements, visuals,
equipment, charts, slides and
Methods of Improving
Nonverbal Skills continued..
 Relax & Gain Confidence
In order to avoid stage fright different
people relax in different ways before making
speech :

 Physical Relaxation (relaxing your

body)
 To relax your head : Side Neck Rolls, Front/Back
Neck Rolls/ Full Neck Rolls
 To relax your shoulders : Do Shoulder Rolls
 To Relax Arms & Hands : Shake outs, Fist
Clinches
 Progressive Relaxation Technique : tensing &
Methods of Improving
Nonverbal Skills continued..
 Physical Relaxation (relaxing
your voice)
 Use Humming & Breathing as
vocal warm up exercises
 Be awake 2-3 hours before
speech
 A hot shower can wake up your
voice
 Avoid drinking milk or consuming
dairy products before speech
 Use warm liquids in case of tired
voice
 Get enough rest the night before
 Methods of Improving
Nonverbal Skills continued..
 Mental Relaxation
 Try the systematic desensitization technique:
Force yourself to relax as you imagine or act
out a series of successively more anxiety
ridden situations
 Think Positive : If you act as if you were brave,
you will soon feel brave
 Think non-judgmentally : Avoid both positive
& Negative evaluations of your ability. Only
describe it then instruct yourself by
concentrating on a visual image and trust your
body to acquire the desired behavior
 Rational Emotive System : ABC’s of emotional
reactions
 Before you begin, give yourself a pep talk, play
down your audience’s importance and repeat
positive phrases
 Methods of Improving
Nonverbal Skills continued..
 Relaxation As You Speak

 Looking at your positive

listener s will increase your
confidence

 Remember that you

probably look better than
you think you look

 Concentrate completely on
communicating information
to people