Professional Documents
Culture Documents
Consumer Perception
The process by which an individual selects, organizes, and interprets stimuli into a meaningful and coherent picture of the world. Elements of Perception
Sensation
Absolute
Aspects of Perception
Selection: It is the process by which you select or choose what you want to attend to and what you want to disregard. Organization: It is the process of grouping and organizing perceptions in a manner that leads to forming a complete picture of a scenario. Interpretation: It is the process of making a good sense out of the selected and organized perception for anything.
Cultural
Social Class Culture Family Status Reference Groups Age Occupation Lifestyle Economic Condition Motivation Belief Attitude
Social
Personal
Psychological
Vs
Customer Distribution
35 30 25 20 15 10 5 0
29 25 18
28
ICICI Bank
SBI Bank
Customer Satisfaction
15 32 ICICI Bank SBI Bank 28 25 Other Private Bank Other Public Bank
Product
40 35 30 25 20 15 10 5 0
36 25 26
13
ICICI Bank
SBI Bank
Price
29 22 ICICI Bank SBI Bank Other Private Bank
15
34
Place
40 35 30 25 20 15 10 5 24
37
22 17 Series1
0
ICICI Bank SBI Bank Other Private Other Public Bank Bank
Promotion
14
33
30 23
ICICI Bank SBI Bank Other Private Bank Other Public Bank
People
35 30 25 20
31
33
21 15
15 10 5 0 ICICI Bank SBI Bank Other Private Bank Other Public Bank
Process
14 26 ICICI Bank SBI Bank 33 27 Other Private Bank Other Public Bank
Physical Evidence
35 31 30 25 20 15 10 5 0 23 19
27
ICICI Bank
SBI Bank