Professional Documents
Culture Documents
Complete the text with the correct form of the word in the column on the right Online _________ is the process whereby ___________ directly buy goods or services from a _______ shop in real-time, without an intermediary service, over the Internet. It is a form of ___________ commerce. An online shop, e-shop, estore, internet shop, webshop, webstore, online store, or virtual store evokes the physical ________ of buying products and services at a brick-and-mortar_________ or in a shopping center. The process is __________ Business-to-Consumer(B2C) online shopping. When a business buys from another business it is ___________ as Business-to-Business (B2B) online shopping.
Base word shop consume
sell
electricity analog retail call know
I. Complete the text with the correct form of the word in the column on the right Electronic commerce,__________ known as e-commerce,
eCommerce or e-comm, refers to the _______ and selling of products or services over ____________ systems such as the Internet and other computer networks. However, the term may refer to more than just ________ and selling products online. It also __________ the entire online process of _____________ , marketing, selling, delivering, servicing and ______for products and services. The amount of trade conducted electronically has ______ extraordinarily with widespread Internet __________ .
Base word
common
buy electric
I. Complete the text with the correct form of the word in the column on the right A large __________ of electronic commerce is conducted
entire
most
transport
know
Whats a business? Business (noun): 1 commercial activity; a commercial organization. 2 somebody's regular occupation; work to be done or things to be attended to. 3 somebody's concern. OTHER WORDS: businessman/businesswoman (noun); businesslike (adjective); busy (adjective)
Telephone English*
Introducing yourself
Hey George. It's Lisa calling. (informal) Hello, this is Julie Madison calling. Hi, it's Gerry from the dentist's office here. This is she.* Speaking.* *The person answering says this if the caller does not recognize their voice. *http://www.englishclub.com/speaking/telephone_language.htm
Connecting people
Just a sec. I'll get him. (informal) Hang on one second. (informal) Please hold and I'll put you through to his office. One moment please. All of our operators are busy at this time. Please hold for the next available person.
Could you please repeat that? Would you mind spelling that for me? Could you speak up a little please? Can you speak a little slower please. My English isn't very strong. Can you call me back? I think we have a bad connection. Can you please hold for a minute? I have another call.
Taking a message for someone Sammy's not in. Who's this? (informal) I'm sorry, Lisa's not here at the moment. Can I ask who's calling? I'm afraid he's stepped out. Would you like to leave a message? He's on lunch right now.Who's calling please? He's busy right now. Can you call again later? I'll let him know you called. I'll make sure she gets the message.
Confirming information
Okay, I've got it all down. Let me repeat that just to make sure. Did you say 555 Charles St.? You said your name was John, right? I'll make sure he gets the message.
Finishing a conversation Well, I guess I better* get going. Talk to you soon. Thanks for calling. Bye for now. I have to let you go now. I have another call coming through. I better run. I'm afraid that's my other line. I'll talk to you again soon. Bye.
*Had better: It means would find it more suitable, more to your advantage
Telephone Quiz
Question answer
When you pick up the Dial tone ringer 1 phone to call someone you receiver hear a __________ . If I'm not home leave a 2 message on my____ machine.
Sally must be talking to her Answer chat busy mom because I have been signal 3 getting a _____for two hours.
Question
answer
Mark always turns his _____ Ringer other line 5 off when he is studying. - display I'm busy right now. Can you 6 _______ later. You have to ____"0" for the 7 operator. Hang up call back telephone book Answer hang up - dial
Question
answer
I have a _____ so I can do the Receiver busy 8 dishes and chat at the same signal cordless time. You will need a quarter or a Cell phone pay 9 phone card if you want to use phone - pager the . I know it was my boyfriend 10 who called because I have . Dial tone call display - directory
Slangs
Airhead: a silly, stupid person (US)
Play hooky: to stay away from school or work without permission . (US)
Klutz: a clumsy or foolish person. (US/ AUS)
Money
Vocabulary
abbr. Automated Teller Machine; cash 1 A.T.M. dispenserUK 2 banknote n: a piece of paper money; billUS 3 billUS n. a banknote; a piece of paper money black n. illegal traffic in officially controlled 4 market commodities such as foreign currency bureau de n. establishment where currencies of 5 change different countries may be exchanged n. 1 coins or bank notes (not 6 cash cheques); 2 actual money paid (not credit)
cash n: automatic machine from which 7 dispenser clients of a bank may withdraw UK money; ATM n. person dealing with cash 8 cashier transactions in a bank, store etc 9 coin n: a piece of metal money n. the money in general use or 10 currency circulation in any country n. money etc owed by one person to 11 debt another exchange n. the rate at which one currency can 12 rate be exchanged for another
foreign 13 exchange
14 hard currency
n: the currency of other countries n. currency that will probably not fall in value and is readily accepted
v. to put money for profit into business, land etc - investment n. n: currency that cannot legally be refused in payment of a debt
15 invest
16 legal tender
17
18
19
20
n. a cash fund for small, everyday petty expenses. soft n. currency that will probably fall in currency value and is not readily accepted. v. (risky) buying of foreign currency, speculate land etc for rapid gain - speculation n. n. a (usually commercial) exchange; transaction a deal - to transact v. cashUK
Phrasal verbs are part of a large group of verbs called "multi-word verbs". Phrasal verbs and other multiword verbs are an important part of the English language. Multi-word verbs, including phrasal verbs, are very common, especially in spoken English. A multi-word verb is a verb like "pick up", "turn on" or "get on with". For convenience, many people refer to all multi-word verbs as phrasal verbs. These verbs consist of a basic verb + another word or words. The other word(s) can be prepositions and/or adverbs. The two or three words that make up multi-word verbs form a short "phrase" - which is why these verbs are often all called "phrasal verbs".
The important thing to remember is that a multi-word verb is still a verb. "Get" is a verb. "Get up", is also a verb, a different verb. "Get" and "get up" are two different verbs. They do not have the same meaning. So you should treat each multi-word verb as a separate verb, and learn it like any other verb. Look at these examples. You can see that there are three types of multi-word verb:
Example: Look : direct your eyes in a certain direction. Look after: take care of. Look up: search for and find information in a reference book. Look forward to: anticipate with pleasure.
Suggested web pages for self-study: www.bbc.co.uk/worldservice/learningenglish www.saberingles.com.ar www.englisch-hilfen.de http://www.english-online.org.uk/course.htm www.agendaweb.org http://www.1-language.com/ http://esl.about.com/cs/onlinecourses/a/a_ecourses.htm For more, Google: Free english courses and check them on your own!