Casewise Corporate Synergy

From Design to Execution Streamline Your Costs - Create Leaner Processes Whilst Safeguarding Your Reputation

Alan Brown, Casewise October 2009

About Casewise
Established in 1989 Rated as a market leader in EA, BPA and BPM by leading independent analysts Gartner, Forrester Research and Butler Group Over 17,000 licenses sold worldwide to over 3,000 organizations Headquarters in London and Philadelphia with subsidiaries in Paris, Brussels and Frankfurt Over 150 global distribution partners ISO 9001 and ISO 14001 certified Microsoft Gold Certified Partner

Casewise Client Base

Casewise software and solutions has been implemented by some of the worlds leading organizations across a diverse range of industry sectors.

What is BPM?
Business Process Modeling (BPM) Business Process Management (BPM) is a management approach to promote business effectiveness and efficiency while striving for innovation, flexibility and integration with technology Business Process Management attempts to improve processes continuously. It can be described as a "process optimization process These processes are critical to any organization as they generate revenue/profit and often represent a significant proportion of costs.

BPM is designed to.

Reduce

operational costs visibility & improve the management of information effectiveness and efficiency

Increase Business Allow

innovation and flexibility to solve problems

The BPM Lifecycle

Model & Design Develop & Deploy People Ready Process Analyze & Optimize Manage & Interact

Overview of Corporate Synergy

Over 350 installations worldwide, with tens of thousands of users Partner with Microsoft BPM Alliance and TAP program Subject Matter Experts & Thought Leadership Partner with Best Practice Consultancies' Corporate Synergy - a dynamic web-based BPM Suite based on Microsoft platform Rapid application generator for both business analysts and IT professionals Easy-to-use, robust and scalable, with rapid time-to-solution Human centric applications, system to system and document workflow High success rate

The Business Value

Faster

time to solution cost reduction regulation and compliance better decision making

Operational Enforce

Enabling

Corporate Synergy An Operational View

Management, Monitoring

Synergy Process and System Glue

an Dynamic Org . Structure Synergy App erato lication Gen r

Synergy Business Process Layer

SC M Hom e Gro wn Appl . Fina nce E R P

Cal l Ce nte r Partn er

Enterpr ise

Corporate Synergy An Operational View

Where Corporate Synergy Fits!

Business Concerns
Ensure that nothing falls through the cracks Fulfill regulatory requirements Policy enforcement Maintain agility Reduce costs Customer satisfaction

IT Concerns
Automate processes across heterogenic environments Reduce maintenance, development & training costs Provide better service to the business Leverage existing technologies

BPM is the ultimate Synergy between

Corporate Synergy - Key Benefits

Business Management - Accurate up-to-the-minute performance data Operational Integration - Avoid the cost of hand-offs and delays No Programming or Coding - Speed of deployment and market entry Web-Based Technology - Available to you anywhere, anytime Robust and Scalable - High uptime, transferrable Flexible Interface - Quick response to market dynamics Microsoft Integration - Standard user interface + support

Corporate Synergy - Added value

End-to-end solutions for rapid development of Human & System applications A complete development lifecycle, with a simple deployment to production environment

Business rules rapidly modified by process owners in production Predefined activities

Results: Sowhat?integrated forms editor An

Faster time to up to provable: All of the above addssolve company focused problems Wizards for simple deployment of workflow components Reduced productivity and effectiveness Increase operational costs Increasing revenue and profitability Visibility of information for better services and process hosting Integrated creation of databases, Web decision making

Support for complex scenarios (loops, drafts, sub-flows etc.)

Further Uses of Corporate Synergy

Bid Management Document/Case Collaboration Complaints Procedures KPI / SLA Management Leave of Absence Order Management

RF ID Tags and Tracking Project Management Risk Assessments CLAS Systems Business Process Re-engineering Transformation

Application Examples

Human Resources
Accounts management Claims processing Lifecycle management Installation management Customer acquisition Sales planning Product development Employee joining Daily management Expense control Risk assessment Performance review Legal procedures Capacity planning Service management Warranty management Call centre services Repair management Customer lifecycle VAR management Inventory management

Sales & Marketing

Customer Management

Application Examples

Employee Self-Service
Increase employee productivity Increase employee productivity Benefits administration Time card processing Credit approval Improved budget Forecasting Project management Client on-boarding Supplier management

Measurement targets Database security Financial audits Operational risk KPIs & SLAs

Regulations & Compliance

Finance & Accounting

Who Would Use Corporate Synergy?

Technical / IT Solution Architects Technical Architect Enterprise Architect Project Office & Managers Chief Architects Architecture & Design Strategy IT Director Infrastructure Director Shared Services ICT Improvement

LoB Directors/Managers Operations Director Business Analysts Audit & Compliance Risk Director Finance Manager Bid Director Procurement Support Services E-Government Managers Quality Manager Head of Business Systems

The Microsoft Relationship

Synergy is fully integrated with Outlook and other MS Products: .Net, SharePoint, BizTalk, Office, Dynamics Member of the Microsoft Business Process Alliance Demos are integrated into the Microsoft Executive Briefing Centres worldwide with BizTalk, SharePoint, Project and Office Joint work with Microsoft account teams Microsoft Gold Partner

Corporate Synergy & Integration

The platform delivers the full range of human to human, human to system, system to human, and system to system processes.

Simple

BPM Portal Document Mgmt Presentation Access

SSO

Integration with Microsoft Products Business User Oriented Reusability, Extensibility SLA Management SOA ready

Document List Management

Orchestration Invocation

As integrated Corporate Synergy, SharePoint and BizTalk platform delivers a comprehensive, scalable BPM platform

Complex

Business Process Management Rapid App Dvlpmnt Platform 100% web-based SaaS ready

EAI Business Rules Mgmt Data Transformation BAM

Human-Centric

System-Centric

Agile Process/Application Development

Business Process Analysis Enterprise Architecture

Tactical ImplementationsBPM Implementation

Governance, Risk & Compliance

Business Process Optimization

Specification

Model

Design

Deploy

Manage

Demonstration

Specification

Model

Design

Deploy

Manage

Some Drivers for Corporate Synergy

Transformation programs Regulatory compliance Process improvement projects Increased demand to do more with less Rapidly changing business models, need for flexibility Drive for competitive edge Organizational change

Amdocs Case Study

Amdocs is a world leader in Telco billing and customer management solutions. In 2007 the company recorded revenues of approximately $3 billion and maintained a workforce of more than 16,000 professionals in over 50 countries.

Corporate Synergy is helping Amdocs employees to significantly enhance their productivity at client sites. It cuts 30% off the set-up time needed to provide services to new customers, allowing revenues to flow in faster. The ability to complete process development in one-fifth of the time previously required also brings major savings to the IT team

Global VP, Systems & Technology

Amdocs Case Study

Date 11/2004 02/2005 03/2005 07/2005 12/2005 01/2006 07/2006

Milestone Contract Infrastructure, Process Building Blocks Production IT Only, 20 Processes Production Entire Organization Production 20 Additional Processes Production IDM Processes Statistics: 120 Processes, 10,000 users, 30,000 instances, Interfaces: Clarify, Oracle Applications, IDM, HR System, Exchange, Microsoft Office, Project Server

Process Types Administration Security (IT-SOX) HR Help Desk Delivery IT Marketing Training Purchase

Amdocs Case Study

Product
Simple Form Complex Form Simple Process (Up to 10 Activities & 5 BR) Simple Process From Template Complex Process (Up To 100 Activities & 80 BR) Complex Process From Template

Development Time Code .NET/Java

5-8 Hours 2 Days 10-14 Days

Development Time Corporate Synergy

2-5 Hours 1 Day 3-4 Days

% Time Saving Corporate Synergy

40% - 60% 50% 30% -70%

Not An Option 40-60 Days Not An Option

3-5 Hours 10-12 Days 2-4 Days 75% - 80%

Why use Corporate Synergy?

Value & Return of Investment Productivity time savings, Elapsed Distribution Individual, etc Process development savings Operational time savings

Better decisions made Less errors, more accuracy Flexibility and agility Business involvement Knowledge held within LoB

Industry statistics prove 17% - 26% savings to be made when adopting BPMS

Summary

Provides a Modern and Agile Human-Centric BPM Suite Holistic Enterprise Process Platform Rapid Deployment to Control and Manage Business Risk Defines and Automates Business Process Transformation Utilizes Existing Investment In Process Models and Frameworks End-to-End Process Enablement Integrate with Existing e-Business Infrastructure Unifies Underlying Technology of Organizations Scalable, Flexible and Customizable Environment Performance Management Higher Return On Investment Coupled with Reduced Cycle Time Increased Usability For Business Users and IT Professionals

Questions?

For further information on Casewise and our extensive range of products and solutions please visit www.casewise.com or contact your regional Casewise office.
USA Casewise Systems Inc. 100 Century Parkway, Suite 150 Mount Laurel, New Jersey 08054 USA T: +1 856-380-1400 UK Casewise Limited. 64 Clarendon Road, Watford Hertfordshire, WD17 1DA United Kingdom T: +44 (0)1923-830-300 France Casewise France 5 Rue Scribe 75009, Paris France T: +33 (0)1 70-95-00-05

Belgium Casewise Belgium Pegasuslaan 5, 1831 Diegem Brussels, Belgium T: +32-2-709-29-21

Germany Casewise Germany Frankfurt Herriots, Herriotstrasse 1 60528, Frankfurt, Germany T: +49 (0)69-677-33-414

www.casewise.com