Professional Documents
Culture Documents
Housekeeping Organization
Definitions: What is housekeeping? y A hotel department charged with cleaning of private guestrooms and public areas. Its also in charge of laundry and linen management. y It is the process of providing a clean, comfortable and safe environment.
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Accommodation
This is the space and facilities needed for sleeping and /or living Departments concerned with accommodation are; y Reception-Sell accommodation y Housekeeping-Provide and service the accommodation y Maintenance-Provide repair services
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Difference in Accommodation
y Size of areas provided y Facilities and furnishings provided y Services offered to the guest : service standards
Welfare Sector
y Satisfies social needs at a reasonable standard
of cleanliness and comfort expected at the lowest possible cost. y Accommodation is offered as a support service. The establishments here include hospitals, hostels and special homes.
Housekeeper
Linen Keeper
Linen
Maids
Floor
Housekeeper Room
Attendants
Florist Assistants
Laundry Supervisor
Laundry
Attendants
responsibility of the housekeeping department y Preparation of room occupancy lists y Dealing with lost property, guest complaints and requests
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Contd
y Controlling all keys in the department y Checking and reporting maintenance work y Controlling the laundry operations y Ordering ,stores control and maintain inventory
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Interdepartmental Cooperation
y The housekeeper in the course of work
practically comes into contact with every other department. y These includes; reception, maintenance, food and beverage, security and the accounts department.
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The Reception
y The reception sells accommodation while the
housekeeping services the accommodation y The reception must continuously communicate vacated rooms, arrivals, early check-ins, expected VIPs and guests special requests. y The housekeeping department on the other hand should continuously inform the reception on the ready to sell rooms. y Prompt exchange of this info is important
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department. y Cooperation mainly concerned with the linen. y Sufficient stock of linen should be provided by the housekeeping department. These includes napkins, table cloths, buffet cloths, as well as staff uniforms. y On the other hand the F & B department must respect the exchange times and avoid linen misuse.
Housekeeping Operations & Mgt By Mr. Weru J.N
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compiles maintenance reports. y The necessary repairs are then communicated to the maintenance department for action. The communication must done on time and repairs done for the rooms to be availed for sale. y Urgent repairs may be communicated over the telephone.
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The Accounts
y The housekeeper compiles the wage lists for
the housekeeping staff and presents them to the accounts for settlements. y The accounts department responsible to ensure the settlement is done on time without undue delay.
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floor supervisor; Carry out any work delegated by the housekeeper. He or she deputizes the head housekeeper. In general one housekeeper is responsible for 50 rooms. y Room maids/room stewards; They are responsible for servicing the guestrooms, private sitting rooms and private bathrooms. These include bed-making, cleaning and linen exchange. A maid is expected to service 10-15 rooms in an 8 hour shift e.g. 7am-3pm or 8am4pm.
Housekeeping Operations & Mgt By Mr. Weru J.N
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Contd
y Staff maids; They are responsible to the
assistant or floor housekeeper. Cleans and services rooms of living in staff. y Cleaners; They are usually on part-time basis and are responsible for the cleaning of offices, public rooms, bathrooms, corridors and staircases.
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Contd
y Linen Keeper; Supervise the work in the linen
room and may have several linen maids to assist her in providing clean, presentable linen throughout the house. The linen includes not only bed linen but also staff uniforms and soft furnishings.
y Cloakroom attendant; Looks after the ladies
powder rooms
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Contd
y House porters; Responsible for the removal of
rubbish, shifting heavy, furniture, heavy vacuum cleaning, dealing with coal fires and other odd jobs. y Florist ; Traditionally many hotels employed their own florist. The duties were to make floral decorations and arrangement of flowers.
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Contd
y Valets; Only found in first-class hotels. Their
function involves looking after male guests. Pressing and doing minor repairs to their clothes, cleaning shoes, packing and unpacking for guests.
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