1

Introduction to Information Systems

Essentials for the Internetworked E-Business Enterprise
Eleventh Edition

James A. OBrien

Chapter

7
Electronic Business Systems

rwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights re

James A. OBrien

Introduction to Information Systems

Eleventh Edition

Chapter Objectives
Identify each of the following cross-functional e-business systems and give examples of how they can provide significant business value to a company and its customers and business partners. Enterprise resource planning Customer relationship management Enterprise application integration Supply chain management Online transaction processing Enterprise collaboration

rwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights re

James A. OBrien

Introduction to Information Systems

Eleventh Edition

Chapter Objectives Give examples of how Internet and other information technologies support business processes within the business functions of accounting, finance, human resource management, marketing, and production and operations management.

rwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights re

James A. OBrien

Introduction to Information Systems

Eleventh Edition

The e-Business Application Architecture

rwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights re

James A. OBrien

Introduction to Information Systems

Eleventh Edition

Enterprise Resource Planning

Integrated Production Logistics Planning Sales Customer/ Accounting Distribution, Employee and Finance Order Management Human Resources

rwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights re

James A. OBrien

Introduction to Information Systems

Eleventh Edition

Customer Relationship Management

Retention Marketing and and Loyalty Fulfillment Programs Sales Store Front Customer Cross-Sell and Field Up-Sell Customer Service TeleSales Service and Support Contact Management

rwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights re

James A. OBrien

Introduction to Information Systems

Eleventh Edition

Cross-Functional Integrated Systems

Front Office Applications CRM Application

Customer Service Field Service Sales Order Product Config

Distribution Manufacturing Scheduling Finance

Suppliers

rwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights re

Business Partners

Enterprise Application Cluster

Customers

Enterprise Enterprise Application Cluster Application Integration Back Office Applications ERP Application

James A. OBrien

Introduction to Information Systems

Eleventh Edition

Supply Chain Management

Supply Chain Life Cycle

Commit

Schedule

Make

Deliver

SCM
Functional Processes

Order Commitment Advance Scheduling

Demand Planning Transportatio n Planning

Manufacturing Planning Distribution Planning

SCM
Integrated Solution

Internetworked Supply Chain Management

rwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights re

James A. OBrien

Introduction to Information Systems

Eleventh Edition

Transaction Processing Systems

1
Data Entry

4
Document and Report Generation

Transaction Processing Batch Online/Realtime

5
Inquiry Processing

Database Maintenance

rwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights re

James A. OBrien

Introduction to Information Systems

Eleventh Edition

10

Tools for Enterprise Collaboration

Enterprise Collaboration System

Electronic Electronic Communications Communications Tools Tools

E-Mail Voice Mail, I Phone Web Publishing Faxing

Electronic Electronic Conferencing Conferencing Tools Tools

Data Conferencing Voice Conferencing Videoconferencing Discussion Forums Electronic Meetings

Collaborative Collaborative Work Work Management Management Tools Tools

Calendaring Task and Project Mgt Workflow Systems Knowledge Mgt Document Sharing

rwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights re

James A. OBrien

Introduction to Information Systems

Eleventh Edition

11

Functional Business Information Systems

Marketing Marketing

Production Production Operations Operations

Functional Business Systems

Human Resource Human Resource Management Management

Accounting Accounting

Finance Finance

rwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights re

James A. OBrien

Introduction to Information Systems

Eleventh Edition

12

Marketing Information Systems

Marketing Marketing Information Information Systems Systems

Interactive Marketing

Sales Force Sales Force Automation Automation

Customer Customer Relationship Relationship Management Management

Sales Sales Management Management

Market Market Research and Research and Forecasting Forecasting

Advertising Advertising and and Promotions Promotions

Product Product Management Management

rwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights re

James A. OBrien

Introduction to Information Systems

Eleventh Edition

13

Targeted Marketing

Context Demographic/ Psychographic

Content Online Behavior

Community

rwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights re

James A. OBrien

Introduction to Information Systems

Eleventh Edition

14

Manufacturing Information Systems

Intranet
Computer Integrated Manufacturing Manufacturing Manufacturing Engineering Resource Execution Systems Planning Systems CAD
Production Forecasting Production Scheduling Quality Control Shop Floor Scheduling Machine Control Process Control Robotic Control CAE ComputerAided Process Planning

Remote Worker Supplier

Extranet

rwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights re

James A. OBrien

Introduction to Information Systems

Eleventh Edition

15

Human Resource Management

Staffing
Strategic Systems Manpower Planning Labor Force Tracking Labor Cost Analysis Turnover Analysis Training & Compensation Administration Development Succession Contract planning costing Performance Salary forecast appraisal plans Training effectiveness Career matching Compensation effectiveness Benefits Analysis Payroll control Benefits Administration

Tactical Systems

Recruitment Operationa Workforce l Planning Systems

Skill assessment Performance evaluation

rwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights re

James A. OBrien

Introduction to Information Systems

Eleventh Edition

16

Accounting Information Systems

rwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights re

James A. OBrien

Introduction to Information Systems

Eleventh Edition

17

Financial Information Systems

Financial Financial Information Information Systems Systems

Cash Management

Investment Investment Management Management

Capital Budgeting

Financial Financial Planning Planning

rwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights re

James A. OBrien

Introduction to Information Systems

Eleventh Edition

18

Chapter Summary
The e-Business Application Architecture reflects the key e-business applications and their interrelationships. Cross-functional enterprise applications cross the boundaries of traditional business functions. These systems focus on supporting integrated clusters of business processes. Supply Chain Management relies on information technology and management practices to optimize information and product flows among the processes and business partners within the supply chain.

rwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights re

James A. OBrien

Introduction to Information Systems

Eleventh Edition

19

Chapter Summary (cont)

A transaction processing system is an information system that processes data resulting from the occurrence of business transactions. Traditional functional business systems support specific business functions including marketing, accounting, finance, production/operations, and human resource management. Marketing information systems support traditional and e-commerce processes and management of the marketing function.

rwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights re

James A. OBrien

Introduction to Information Systems

Eleventh Edition

20

Chapter Summary (cont)

Computer-based manufacturing systems help a company simplify, automate, and integrate many of the activities needed to quickly produce high-quality products to meet changing customer demands. Human resource information systems support human resource management in organizations. Several different types of electronic payment systems are used to support e-commerce transactions.

rwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights re

James A. OBrien

Introduction to Information Systems

Eleventh Edition

21

Chapter Summary (cont) Because the Internet is not a secure network special security measures must be undertaken to protect sensitive customer information.

rwin/McGraw-Hill

Copyright 2002, The McGraw-Hill Companies, Inc. All rights re