DIGITAL REVOLUTION

79%

of adults use the Internet.

SOURCE: PEW INTERNET & AMERICAN LIFE PROJECT, MAY 2010

9 out of 10 Internet users visited a social networking site each month in 2010.

SOURCE: COMSCORE, FEBRUARY 2011

1 out of every 8
minutes online is spent on Facebook.

Twitter s active user base generates

90 Million
tweets per day.

74
profiles with Elvis impersonator listed as a position

4
profiles with dog or cat psychologist / psychiatrist listed as a position

Ranching was the #3 growth industry with the 112% new member growth year-over-year

Does Social Media Have a Place in the workplace?

Connect with Customers, Prospects, Candidates

Percentage of Corporate Marketing Departments using Social Media

65%

YouTube
63%

Twitter
74%

Facebook
60%

LinkedIn
*Association of National Advertisers Study

Percentage of Companies using Social Media for Background Checks

75%
80% 70% 60% 50%

48%

26%
40% 30% 20% 10% 0%

LinkedIn

Facebook

Twitter
*Jobvite Survery

Percentage of Companies using Social Media for Recruit Talent

95%
100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0%

59% 52%

LinkedIn

Facebook

Twitter
*Jobvite Survery

now some scary statistics

75%
of companies said the number of visits their employees were making to social networking sites had increased over the previous six months.

60%

thought this had damaged productivity

75%
believed corporate reputation could be seriously threatened if staff posted negative comments about their organization online

What to do?

Inaction is NOT an option

You Choose:

All Out Ban

Embrace Wisely

Examining the Fears

http://thenextweb.com/2009/08/09/note-friend-boss-fb-bitch-job/

Upside of Social Media Engagement

The Company The Challenge Solutions Results

The Company The Challenge Solutions Results

The Company The Challenge Solutions Results

People are talking about you

Don t ban it Don t ignore it Embrace Engage

Background Checks

9 Steps if Considering Social Media in Background Checks

Screen in a consistent and uniform Screen the same sites for everyone and maintain the list of sites you screen Pre define the types of information you are screening for and the criteria used for screening If you don t plan to screen everyone, be clear and consistent about what groups you are not screening Have a neutral party do the screening to avoid hiring manager seeing protected data (age, race, religion, health conditions, etc.) DO NOT friend an applicant View only publicly available information If you use social media data to reject an applicant, point to clear, legitimate hiring requirements for reason to not hire (e.g. poor judgment) Gain applicant s consent

DRAFTING YOUR SOCIAL MEDIA POLICY

Step 1. Create Must Have Company Policy Inclusions

Guideline Excerpt from IBM While IBM encourages all of its employees to join a global conversation, it is important for IBMers who choose to do so to understand what is recommended, expected and required when they discuss IBM-related topics, whether at work or on their own time. As outlined in the Business Conduct Guidelines, IBM fully respects the legal rights of our employees in all countries in which we operate. In general, what you do on your own time is your affair. However, activities in or outside of work that affect your IBM job performance, the performance of others, or IBM s business interests are a proper focus for company policy.

Protect confidential and proprietary information

Non-public or unreleased financial, operational or business performance data Litigation and other legal matters Company strategies and forecasts Brand and trade secrets Proprietary research findings Product or campaign benchmarks Unreleased advertising Internal processes and methodologies Colleagues and clients personal information

Guideline Excerpt From Gartner

Protect confidential information. Protect Gartner s and our clients confidential information. Information that we would not publicly disclose in our research due to confidentiality concerns should not be disclosed or discussed on the Web. Also, because we are a public company, don t disclose or discuss Gartner s revenues, future business plans or share price. If in doubt, gain permission prior to posting on matters that might be private or internal to Gartner. Respect copyright, fair use and financial disclosure laws. Don t give away the farm. Avoid posting the kind of information and advice for which clients pay Gartner. Gartner wants clients to pay us for information, and associates want Gartner to get paid for information. Associates also may want to participate in Web conversations about IT, which means exchanging information and opinion about IT. To ensure you aren t divulging too much information, be thoughtful about what information you post and how you respond to feedback. Ask yourself: Is this the kind of information that our clients normally pay us for? If the answer is Yes or even Perhaps, then confer with other Gartner colleagues before posting. Especially with IT subjects, focus on opening a dialog around topics to enhance awareness of the topic, to gain constructive feedback from the broader IT community and to build awareness of Gartner activities and research.

Guideline Excerpt From Sun Microsystems

Other People s Information It s simple other people s information belongs to them (be it intellectual property or personal Information). It s their choice whether to share their material with the world, not yours. So, before posting someone else s material, check with the owner for permission to do this. If you re unsure, Sun s copyright experts or Sun s privacy experts can offer guidance.

Guideline Excerpt From Eastman Kodak Protect confidential information and relationships. Online postings and conversations are not private. Realize that what you post will be around for a long time, and could be shared by others. Given that, Avoid identifying and discussing others including customers, suppliers, your friends and co-workers unless you have their permission Obtain permission before posting pictures of others, or before posting copyrighted information.

Guideline Excerpt from IBM

Protect IBM s clients, business partners and suppliers. Clients, partners or suppliers should not be cited or obviously referenced without their approval. Externally, never identify a client, partner or supplier by name without permission, and never discuss confidential details of a client engagement. Internal social computing platforms permit suppliers and business partners to participate, so be sensitive to who will see your content. If a client hasn t given explicit permission for their name to be used, think carefully about the content you re going to publish on any internal social media and get the appropriate permission where necessary. It is acceptable to discuss general details about kinds of projects and to use nonidentifying pseudonyms for a client (e.g., Client 123) so long as the information provided does not make it easy for someone to identify the client or violate any nondisclosure or intellectual property agreements that may be in place.

Guideline Excerpt From Intel

If you want to write about the competition, make sure you know what you are talking about and that you have the appropriate permission.

Guideline Excerpt from IBM

Respect copyright and fair use laws. For IBM s protection and well as your own, it is critical that you show proper respect for the laws governing copyright and fair use of copyrighted material owned by others, including IBM s own copyrights and brands. You should never quote more than short excerpts of someone else s work. And it is good general blogging practice to link to others work. Keep in mind that laws will be different depending on where you live and work.

Guideline Excerpt From LiveWorld

Be respectful. We encourage you to express your opinions, but we ask that you don t resort to personal attacks, harassment, cultural insensitivity, or discrimination in the process.

Guideline Excerpt From Plaxo

Be respectful. You may not post any material that is obscene, defamatory, profane, libelous, threatening, harassing, abusive, hateful or embarrassing to any other person or entity. This includes, but is not limited to, comments regarding Plaxo, Plaxo employees, Plaxo s partners and Plaxo s competitors.

Guideline Excerpt From The Washington Post

Be respectful. Post journalists must refrain from writing, tweeting or posting anything including photographs or video that could be perceived as reflecting political, racial, sexist, religious or other bias or favoritism that could be used to tarnish our journalistic credibility. This same caution should be used when joining, following or friending any person or organization online.

Personal Responsibility

Guideline Excerpt From Intel

Your responsibility. What you write is ultimately your responsibility. Participation in social computing on behalf of Intel is not a right but an opportunity, so please treat it seriously and with respect. If you want to participate on behalf of Intel, take the Digital IQ training and contact the Social Media Center of Excellence. Please know and follow the Intel Code of Conduct. Failure to abide by these guidelines and the Intel Code of Conduct could put your participation at risk. Contact social.media@intel.com for more information. Please also follow the terms and conditions for any third-party sites.

Guideline Excerpt from IBM

Use your best judgment. Remember that there are always consequences to what you publish. If you re about to publish something that makes you even the slightest bit uncomfortable, review the suggestions above and think about why that is. If you re still unsure, and it is related to IBM business, feel free to discuss it with your manager. Ultimately, however, you have sole responsibility for what you post to your blog or publish in any form of online social media.

Step 2. Create Add-ins and Supporting Policies

Online Presentations
Appearances Joint participation accounts Transparency Disclosures

Guideline Excerpt From Microsoft

If you plan to tweet about any professional matters (such as about the business of Microsoft or other companies, products or services in the same business space as Microsoft), in addition to referencing your alias@microsoft.com email address, whenever possible use the service s profile or contact information to assert that you are a Microsoft employee and/or affiliated with a specific group/team at Microsoft.

Guideline Excerpt From Sun Microsystems

Whether in the actual or a virtual world, your interactions and discourse should be respectful. For example, when you are in a virtual world as a Sun representative, your avatar should dress and speak professionally. We all appreciate actual respect.

Guideline Excerpt from IBM

Be who you are. Remember that there are always consequences to what you publish. If you re about to publish something that makes you even the slightest bit uncomfortable, review the suggestions above and think about why that is. If you re still unsure, and it is related to IBM business, feel free to discuss it with your manager. Ultimately, however, you have sole responsibility for what you post to your blog or publish in any form of online social media.

Guideline Excerpt From Eastman Kodak Even when you are talking as an individual, people may perceive you to be talking on behalf of Kodak. If you blog or discuss photography, printing or other topics related to a Kodak business, be upfront and explain that you work for Kodak; however, if you aren t an official company spokesperson, add a disclaimer to the effect: The opinions and positions expressed are my own and don t necessarily reflect those of Eastman Kodak Company.

Content Policy
Acceptable Content Tone and voice Engagement Strategy Posting Frequency Response to user comments How to handle mistakes

Guideline Excerpt From Intel

Talk to your readers like you would talk to real people in professional situations. In other words, avoid overly pedantic or composed language. Don t be afraid to bring in your own personality, and say what s on your mind.

Guideline Excerpt From Gartner

Web participation is about enjoying personal interactions, not delivering corporate communications. Always identify yourself. Write in the first person. If your Web participation (e.g., keeping up your blog) feels like work, you re probably doing too much of it, and it s likely to interfere with your work at Gartner. A big part of the Web experience is that it is more playful than most other mediums. Your Web participation should reflect this characteristic. The most successful blogs are those with an informal and humorous style. It s OK some might say mandatory to poke fun in Web postings, but keep in mind that such humor should always be appropriate and should stimulate discussion, not stifle it.

Guideline Excerpt From Sun Microsystems

Be interesting, but be honest. Writing is hard work. There s no point doing it if people don t read it. Fortunately, if you re writing about a product that a lot of people are using, or are waiting for, and you know what you re talking about, you re probably going to be interesting. And because of the magic of linking and the Web, if you re interesting, you re going to be popular, at least among the people who understand your specialty. Another way to be interesting is to expose your personality; almost all of the successful online voices write about themselves, about families or movies or books or games; or they post pictures. People like to know what kind of a person is writing what they re reading. Once again, balance is called for; a community site is a public place and you should avoid embarrassing the company and community members. One of Sun s core values is integrity, so review and follow Sun s Standards of Business Conduct in your online community contributions.

Guideline Excerpt From Intel

Consider content that s open-ended and invites response. Encourage comments. You can also broaden the conversation by citing others who are blogging about the same topic and allowing your content to be shared or syndicated.

Guideline Excerpt From Eastman Kodak Keep your cool. One of the aims of social media is to create dialogue, and people won t always agree on an issue. When confronted with a difference of opinion, stay cool. Express your points in a clear, logical way. Don t pick fights, and correct mistakes when needed. Sometimes, it s best to ignore a comment and not give it credibility by acknowledging it with a response.

Guideline Excerpt From Intel

Did you screw up? If you make a mistake, admit it. Be upfront, and be quick with your correction. If you re posting to a blog, you may choose to modify an earlier post just make it clear that you have done so.

Comments Policy

Guideline Excerpt From Intel

Intel strives for a balanced online dialogue. When we do moderate content, we moderate using three guiding principles. The Good, the Bad, but not the Ugly. If the content is positive or negative and in context to the conversation, then we approve the content, regardless of whether it s favorable or unfavorable to Intel. However if the content is ugly, offensive, denigrating and completely out of context, then we reject the content.

Example From Fairfax County, Virginia (government)

Facebook Comments Policy We welcome you and your comments to Fairfax County s Facebook Page. The purpose of this site is to present matters of public interest in Fairfax County, including its many residents, businesses and visitors. We encourage you to submit your questions, comments, and concerns, but please note this is a moderated online discussion site and not a public forum. Once posted, the County reserves the right to delete submissions that contain vulgar language, personal attacks of any kind, or offensive comments that target or disparage any ethnic, racial, or religious group. Further, the County also reserves the right to delete comments that are: (i) spam or include links to other sites; (ii) clearly off topic; (iii) advocate illegal activity; (iv) promote particular services, products, or political organizations; or (v) infringe on copyrights or trademarks. Please note that the comments expressed on this site do not reflect the opinions and position of the Fairfax County government or its officers and employees. If you have any questions concerning the operation of this online moderated discussion site, please contact the Office of Public Affairs at publicaffairs@fairfaxcounty.gov.

Guideline Excerpt From Cisco

Cisco reserves the right to remove any posted comment on Cisco Blog site(s) that is not appropriate for the topic discussed or uses inappropriate language. Cisco also reserves the right to post particular communications on a Cisco Blog.

Step 3. Preparing Your Organization

Require Initial Training

A social media primer Company rules and guidelines Legal Considerations Risk avoidance techniques Engagement Techniques Rundown of Resources

Collective Conversation Code of Conduct

I will not criticize clients or colleagues. I will disagree with others opinions respectfully. I will not do anything that breaches my terms of employment. I will acknowledge and correct any mistakes promptly. I will preserve the original post, using formatting to show updates where appropriate. I will only delete comments that I deem to be spam, offensive to me or my readers or unrelated to the topic of my post. I will disclose conflicts of interest where I am able. I will not knowingly post inaccurate information. I will link to online references and original source materials directly.

Provide Ongoing Guidance and Resources

Offering advanced education courses and materials Identifying who to go to for various questions and concerns Establishing an internal community of social media practitioners who can share best practices and learn from each other Developing guidebooks that include best practices, research sources, sample posts and acceptable responses to common customer inquiries Circulating daily content messages for staff to post Including social media updates in internal company communications.

Training and Retaining Talent

Leverage Your Talent

Define Your Company s Social Media Goals Next define the threats Create a Smart Social Media Policy & Engage Your Employees

Questions?

Twitter.com/inboundsales Facebook.com/inboundsalesnetwork (416) 238-1775