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What type of poverty distinctions are possible
with the tool? Does it only distinguish
between poor and not-poor, or is it able to
help distinguish between very poor, poor,
and not-poor, etc.?
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lease provide an estimate of the time
and cost requirements for:
Staff to implement the tool
Management to adapt, oversee, and use
data from the tool
Clients time during implementation
Estimated Cost w/ 6,800 clients
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àf the tool is not administered as part of
routine operations, what is the cost (to the
institution and client) of applying the tool?
Does this significantly increase the cost
(to the organization and the client) of
implementation?
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Dave you had any challenges finding staff and
assigning a particular staff member with the
right skills to manage, coordinate and
implement the whole process? This refers to
local staff in the organization, not from the
supporting international NGO experts. (Some
WG participants have noted that they have
observed a real shortage of qualified staff at the
local NGO level and find it very hard to spare
some of the qualified staff because they are
literally drawn into every task that is urgent at
the time.)
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Vydia Opoku in Ghana
Mitzi Machado in Colombia
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-Who analyses the data you collect?:
Describe this process and its complexity.
Dave you had to create or adapt an MàS
to deal with this data?
Currently, by Brian
Build local capacity
Framework for Quarterly Reporting in Excel
format with up to 8 graphs per tab
Template in Epi Info while new software is
being developed.
-Feedback: Dow do you give feedback to the
clients and staff? Dow are they involved
beyond the data gathering?
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-Decision-making: Dow do you integrate the data or
results into decision making? Who takes the
responsibility? What role does the management
play and how are they involved (realistically since
they are busy with day to day operations and
other strategic decisions)?
Key indices on impact, outreach, satisfaction and
exit rate given equal consideration as portfolio
data at management meetings
Quarterly Report àncentive
More in-depth analysis by Network²red flags
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When you administer the tool, is it done
during a routine visit with the client, either
at her home or when she would routinely
come to the office? àf so, might this timing
affect her answers? Dow so?
After loan disbursement
Same location as group meeting
Extra travel time will undermine efficiency
às your tool susceptible to misreporting by
respondents (e.g., clients might give an
answer they think you want to hear ± in
order to get more funding or services ±
rather than the truthful answer)? lease
provide details on how it is susceptible to
this risk.
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Vearning from Clients
V.O. can sometimes tell if client is lying
Interviewing skill and rapport with client
essential
What does your organization do to overcome a
risk of misreporting? What incentives are in
place to encourage clients to provide accurate
data?
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What incentives are in place to encourage accurate
collection of data? re those collecting the data
involved with adapting the tool or do they
understand how to effectively use the data?
Dave you made any overt strides towards
achieving µbuy-in¶ of either line staff or
management in implementing this tool? àf so, do
you believe this has helped in using the tool
more effectively or efficiently? àf not, why not?
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Experience shows clients willing to give negative
feedback, except about loan officer
Dave you put in place any mechanisms to
double-check the accuracy of the data
collected? For example, do any senior
staff spot check how the data is recorded
or reported?
As mentioned previously, there will be
several layers of QC, including occasional
spot checks by senior management to look for
inconsistencies.
àf your tool is being implemented in more than
one country, please provide an overview of
how you adapted it between countries, and
the time and cost of doing this.
dapted for Eastern Europe because
responses for housing ownership, materials
and utilities questions don¶t apply there;
lso, in terms of impact, adapted in frica to
find out what is impact of Dà /àDS
awareness, prevention, testing training given
during weekly meetings;
Most adaptation done at regional trainings, but
testing of new questions will incur a cost.
Did you make any adjustments to your tool
since you began to use it to make it
cheaper or easier to use? lease provide
details of why and how this was done.
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