LECTURE NO 1

11TH JANUARY,2010
ORGANIZATIONAL BEHAVIOR

T E N T H E D I T I O N

Stephen P. Robbins
OBJECTIVES AFTER STUDYING THIS CHAPTER AND
LISTENING TO MY LECTUER,I HOPE THTAT
YOU WILL BE ABLE TO:

1. Define organizational behavior (OB).

2. Describe what managers do.
LEARNING

3. Explain the value of the systematic study of

OB.
4. List the major challenges and opportunities
for managers to use OB concepts.
5. Identify the contributions made by major
behavioral science disciplines to OB.
O B J E C T I V E S (cont’d)

6. Describe why managers require a knowledge

of OB.
7. Explain the need for a contingency approach
to the study of OB.
LEARNING
What is Organizational Behavior?
 Definition:
The study of human behavior, attitudes, and
performance in organizations.

 Value of OB:
Helps people attain the competencies needed to
become effective employees, team
leaders/members, or managers
What Managers Do

Managerial
ManagerialActivities
Activities
••Make
Makedecisions
decisions
••Allocate
Allocateresources
resources
••Direct
Directactivities
activitiesofofothers
othersto
to
attain
attaingoals
goals
Where Managers Work
Management Functions

Planning Organizing

Management
Functions

Controlling Leading
Management Functions (cont’d)
Management Functions (cont’d)
Management Functions (cont’d)
Management Functions (cont’d)
Management Roles
 In the late 1960s, a graduate student, Henry
Mintzberg, undertook a full study of five executives to
determine what these mangers did on their job. On
the basis of his observation of these mangers,
Mintzberg concluded that managers perform 10
different, highly interrelated roles attribute to their job
 All 10 roles set out by Mintzberg, involve dealing with
other people, even those that are not designated as
interpersonal roles.
 These role cab be grouped as
 Interpersonal Roles
 Information Roles
 Decisional Roles
Mintzberg’s Managerial Roles
INTERPERSONAL ROLES
How a manager interacts with other people.
 Mintzberg’s Managerial Roles (cont’d)
INFORMATIONAL ROLES
How a manager exchanges and processes information.
 Mintzberg’s Managerial Roles (cont’d)
DECISIONAL ROLES
How a manager uses information in decision making.
Management Skills

 Robert katez identified three essential

management skills, these are

 Technical Skills
 Human Skills
 Conceptual Skills
Management Skills
Effective Versus Successful Managerial
Activities (Fred Luthans)

1.
1.Traditional
Traditionalmanagement
management
• •Decision
Decisionmaking,
making,planning,
planning,and
andcontrolling
controlling
1.
1.Communications
Communications
• •Exchanging
Exchangingroutine
routineinformation
informationand
andprocessing
processingpaperwork
paperwork
1.
1.Human
Humanresource
resourcemanagement
management
• •Motivating,
Motivating,disciplining,
disciplining,managing
managingconflict,
conflict,staffing,
staffing,and
and
training
training
1.
1.Networking
Networking
• •Socializing,
Socializing,politicking,
politicking,and
andinteracting
interactingwith
withothers
others
Allocation of Activities by Time

EXHIBIT 1-2
Organizational Behavior
Contributing Disciplines to the OB Field
 Organizational behavior is an applied behavioral
science that is built upon contributions from a
number of behavioral disciplines. The
predominant areas are
 Psychology
 Sociology
 Social psychology
 Anthropology
 Political science
Contributing Disciplines to the OB Field

EXHIBIT 1-3a
Contributing Disciplines to the OB Field (cont’d)

EXHIBIT 1-3b
Contributing Disciplines to the OB Field (cont’d)

EXHIBIT 1-3c
Contributing Disciplines to the OB Field (cont’d)

EXHIBIT 1-3d
Contributing Disciplines to the OB Field (cont’d)

EXHIBIT 1-3f
Challenges and Opportunity for OB
 Responding to Globalization
 Managing Workforce Diversity
 Improving Quality and Productivity
Challenges and Opportunity for OB (cont’d)
 Improving People Skills
 Empowering People
 Improving Ethical Behavior
The Dependent Variables of Organization
The Dependent Variables Of Organization(cont’d)
The Dependent Variables of Organization (cont’d)