Inspire

Me
Inspire Me

CASL Tour of
New Zealand Libraries
April 2006
Angela Papas
 New Zealand Libraries
• Introduction and Background
• Staff & Management
• Planning & Service Delivery
• Vibrant Buildings
• Marketing and Branding
• Partnerships
Inspire Me

– Partnerships with other Library

Services
– Partnerships with schools and
community centres
• Youth Spaces
– Tupu Library
• Akozones
• Learning Centres
• Self Service
• Manukau City Libraries & The Retail
Library
– Botany library
• Conclusion/ Recommendations
 Introduction & Background
•Long history/tradition of public libraries
and reading.

•44% of the adult population, bought

a book in a four week period.

•Only 29% of Australians bought a new

book.
Inspire Me

•39% of the population visited a library

•in a four week period.

•$200 million is invested annually to

provide library services in NZ.

•50 million items are borrowed annually.

Botany Library
•80% of New Zealanders have a library Retail Library/RFID
membership. Manukau
 Comparisons 2003-2004
New Zealand Victoria

Population 4.2 million 5.3 million

Budget $200 million $141.5 million
Items Borrowed 50 million 49 million
Loans/Capita 12.5 9.2
Inspire Me

New Brighton Library

Christchurch
 Staff & Management
Wellington Central Library
Marketing Department

•Staff:
-Well-qualified, trained, motivated &
customer focused
Inspire Me

•Management:
-Empowered and motivated teams

•Hire Specialist non-librarian

professional staff

•Use the Coaching-model

•Looking into the future to attract

younger staff
 Planning & Service Delivery
South Library & Learning Centre
Christchurch

•20 year guiding plans

Inspire Me

•Community needs planning

•6 year refurbishment plans

•MetroNet – library partnerships

•Not focused on standards but

look at possibilities and have a
vision
 Vibrant Buildings
Te Matariki Clendon Community Library Service
Community Centre Co-located with Library
Manukau

•Great ability to think outside the box

Inspire Me

•Focused on creating innovative and

welcoming environments

•New well-designed libraries increase

usage dramatically

•WOW factor

•Cafes – Living Room Layout – Large

windows – Quality equipment
 Upper Riccarton Community and School Library
Christchurch
Inspire Me
 Upper Riccarton Community
& School Library
Christchurch
Inspire Me
 New Brighton Library
Christchurch
Inspire Me
 Parklands Library
Christchurch
Inspire Me
 Parklands Library
Christchurch
Inspire Me
 Marketing & Branding

Upper Riccarton Community

& School Library
Christchurch
Inspire Me

Botany Library
Retail Library/RFID
Manukau
 Te Matariki Clendon Library Service
& Community Centre
Manukau
“Living Room” Collection Areas
Inspire Me
 Partnerships
Co-locations and Collaborative work

Partnerships with other Library Services

Wellington Central Library
Inspire Me

•Regional centralisation of technical

services.

•Combined tender & implementation

of Library Management System.

•Looking into purchasing LOTE

materials through nationwide
buying scheme.
 Partnerships with Schools
& Community Centres
Te Matariki Clendon Library Service
& Community Centre
Manukau
Inspire Me

•Co-located schools and community

centres work well

•Upper Riccarton shares class rooms

•Te Matariki co located with

Community Centre and share desk
 Youth Spaces New Brighton Library
Christchurch
Inspire Me
 Youth Spaces

Te Matariki Clendon Library Service

& Community Centre
Manukau
Inspire Me

•Pay particular attention to

learning and recreational
needs of youth

•Work well with schools

•Provide televisions, x-boxes,

•play stations, music pods,
internet
 South Library and Learning Centre
Christchurch
Inspire Me
 Upper Riccarton Community and School Library
Christchurch
Inspire Me
 Tupu Dawson Road
Youth Library
Manukau
Inspire Me
 Tupe Dawson Road
Youth Library
Manukau

•Library dedicated to youth

•Target market is teenagers

Inspire Me

•At design stage local teenagers

were consulted

•Tupu has the a product range

aimed at teens

•Furniture and Interior design also

aimed at teens

•Young Staff
 AKOZONES Glenn Innes Library
After-school Homework Program
Auckland

•5 sites within Auckland City Libraries

operate AKOZONES

•Provide a holistic learning approach

Inspire Me

•Library staff with teaching

backgrounds

•Target age 8-12

•Funding covers staffing, printing,

educational resources, internet &
refreshments

•Between 20 & 50 children may

attend these centres on any one day
 Glenn Innes Library
After-school Homework Program
Auckland
Inspire Me
 Learning Centres
Parklands Library
Christchurch
Inspire Me

•Christchurch Learning Centres

started with funds from the sale
of a school closure

•Centres provide hands-on

technology learning for
school children

•Community groups also use

centre and classes are tailor run.
 Customer Service &
Self Service Upper Riccarton Community & School Library
Christchurch
Inspire Me

•Importance on allowing staff time

to interact with library users.

•Self Checkouts –Self Reservation

pickups- Keeping less behind the
desk.

•Self Checkouts have been embraced

by library users.
 Manukau City Libraries
Botany Library
•Manukau City has 3rd largest city Retail Library/RFID
population in New Zealand & is the Manukau
fastest growing.

•150 ethnicities are represented

in the city.
Inspire Me

•$16 million budget.

•3 million issues & 2.5 million visits

per year.

•70% of residents had used a library

in the past year.

•New or refurbished library every

18 months.
 The Retail Library
Located in the heart of a shopping precinct.

Designed with retail principles in mind.

Innovative approach attracts the attention

of non-users.

Layout of the library has been designed

Inspire Me

to create zones.
-Retail Zone -Leisure Lounge
-Peaceful Place -Showcase
-Focus Room -Learning Centre

Library users are welcomed by a member

of staff within 90 seconds.

Information technology is a major feature

of the library, and plays an important role
in providing self-service options.
 The Retail Library Botany Library
Retail Library/RFID
Manukau
Inspire Me
 The Retail Library Botany Library
Retail Library/RFID
Manukau
Inspire Me
 The Retail Library Botany Library
Retail Library/RFID
Manukau
Inspire Me
 Recommendations
Possible strategies that could be implemented
in Australian libraries include:
•Updating collections to be community focused
• Spreading library success stories and lifting
library profile e.g. articles in “Incite” and
“Local Government mags”
•Inviting New Zealand staff to present to
Inspire Me

Australian stakeholders
•Benchmark with more challenging libraries in
New Zealand
•Investigating regional collaboration for ‘back
room tasks’ Karori Community Library
•Strengthening planning partnerships in Local Wellington
Government
•Working NATIONALLY or at least State wide!
•Changing library culture to make it more
customer focused
•Being more innovative with Library layout and
design