Professional Documents
Culture Documents
in the
Healthcare Workplace
Má rcio Padilha
College of Southern Idaho
ALLH 202 – Janak
Spring/2010
Communication
in the
Healthcare Workplace
A Prescription for Better Care
(Nurses, 2009)
Verbal
Communication
Elements
Mediums
Etiquette Sound
Language Words
(Pearson, 2009-2010)
Mediums: Pros & Cons
(Pearson, 2009-2010)
Sound: Pros & Cons
(Pearson, 2009-2010)
Words: Pros & Cons
(Pearson, 2009-2010)
Language: Pros & Cons
(Pearson, 2009-2010)
Etiquette: Pros & Cons
(Pearson, 2009-2010)
Non-Verbal
Communication
Elements
Signs
Physical
Aesthetics
Symbolic
Signs
Physical
Aesthetics
Symbolic
Tone of voice
Sense of touch
Sense of smell
Body motions.
Playing
Sculpturing instrumental
music
Painting Dancing
Mechanic
The 21-
al Signal
gun Horns Sirens
communi flags
salute
cation
●
Could you please
●
I am allergic to
show me where penicillin… that
on the bag is not penicillin
shows what type or a derivative,
that blood is? right?
Two examples of assertive
communication from a provider
Prior to administering a blood transfusion to a conscious patient: Prior to administering penicillin injection to a conscious patient:
●
Could you
●
Do you know if
you are allergic
please tell me
to penicillin or
what your any of its
blood type is? derivatives?
Occupational
Safety
Definition
(Wikipedia, 2010)
Definition
(Wikipedia, 2010)
Definition
(Wikipedia, 2010)
Factors healthcare
employees should use to
prevent infection
Hand Hygiene
●
Good Attitude Toward Others
●
Freedom From Prejudices
●
Capability to Surrender Control
●
Positive Outlook on Personal Relationships
Empathy
Attentive to Detail
Sources
Focus: Infection control and Education. (2009, 10). Retrieved 03 09, 2010, from ProQuest:
http://proquest.umi.com/pqdweb?
did=1876898461&sid=3&Fmt=6&clientId=3579&RQT=309&VName=PQD
Innermetrix, Inc. (2006). Interview Success Guide - Healthcare Worker ™. Retrieved 03 09,
2010, from Innermetrix, Inc.:
http://rds.yahoo.com/_ylt=A0geu5rispZLR1IAADZXNyoA;_ylu=X3oDMTEzNXM0Y2ppBHNlYw
NzcgRwb3MDMQRjb2xvA2FjMgR2dGlkA1IyMDVfMTQz
Wikipedia. (2010, 03 08). Wikipedia: Occupational Safety. Retrieved 03 09, 2010, from
Wikipedia, the free encyclopedia: http://en.wikipedia.org/wiki/Occupational_Safety