Transparency 1.

What are Organizations?

Groups of people who work

interdependently toward some purpose
 Structured patterns of interaction
 Coordinated tasks
 Work toward some purpose

McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
 Transparency 1.2

Why Study Organizational Behavior

Understand
organizational
events

Organizational
Behavior
Research
Influence Predict
organizational organizational
events events

McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
 Transparency 1.3

Trends: Globalization

Global companies:
 Extend their activities to other parts of the world
 actively participate in other markets
 compete against firms in other countries

McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
 Transparency 1.4

Trends: Globalization Implications

Implications of globalization:
 New organizational structures
 Different forms of communication
 More competition, change, mergers,
downsizing, stress
 Need more sensitivity to cultural differences

McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
 Transparency 1.5

Trends: Changing Workforce

 Primary and secondary diversity

 More women in workforce and professions
 Different needs of Gen-X, Gen-Y, and baby-
boomers
 Diversity has advantages, but firms need to
adjust through:
 cultural awareness
 family-friendly
 empowerment
McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
 Transparency 1.6

Trends: Employment Relationship

 Employability
 employees perform many tasks, not a specific job
 Contingent work
 no explicit or implicit contract for long-term
employment
 Telecommuting
 working from home, usually with a computer
connection to the office
 Virtual teams
 operate across space, time, and organizational
boundaries; mainly communicate through electronic
technologies

McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
 Transparency 1.7

Trends: Information Technology

 Affects how employees interact

 Virtual teams
 Telecommuting
 Affects how organizations are configured
 Network structures -- alliance of several
organizations

McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
 Transparency 1.8

Trends: Values and Ethics

 Values
 Stable, long-lasting beliefs about what is important
 personal, cultural, organizational, professional
 Importance of values
a. Globalization -- more awareness of different values
b. Values replacing command-and-control
c. More emphasis on ethical business conduct
 Ethics
 Moral principles/values -- determines whether actions
are right/wrong and outcomes are good/bad

McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
 Transparency 1.9

Organizational Behavior Anchors

Multidisciplinary
anchor

Systematic
Open systems Organizational research
anchor
Behavior anchor
Anchors
Multiple levels
Contingency
of analysis
anchor
anchor

McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
 Transparency 1.10

Open Systems Anchor of OB

Feedback Feedback

Subsystem Subsystem

Inputs Organization Outputs

Subsystem Subsystem

McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
 Transparency 1.11

Knowledge Management Defined

Any structured activity that

improves an organization’s
capacity to acquire, share, and
use knowledge for its survival
and success

McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
 Transparency 1.12

Intellectual Capital

 Human capital
 Knowledge that employees possess
and generate
 Structural capital
 Knowledge captured in systems and
structures
 Relationship capital
 Value derived from satisfied customers,
reliable suppliers, and others

McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
 Transparency 1.13

Knowledge Management Processes

 Knowledge acquisition
 Grafting
 Learning
 Experimentation
 Knowledge sharing
 Communication
 Communities of practice
 Knowledge use © AP/Wide World

 Awareness
 Freedom to apply knowledge

McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
 Transparency 1.14

Organizational Memory

 The storage and preservation of

intellectual capital

 Retain intellectual capital by:

 Keeping knowledgeable employees
 Transferring knowledge to others
 Transferring human capital to structural
capital

McShane/ Von Glinow 2/e Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.