Business Process

Y Business Processes refer to the sets of logically related

activities for accomplishing a specific business result.

Y Business process are refer to the manner in which work is

organized, coordinated and focused to produce a valuable
product or service.

Y Business processes are workflows of material, information,

and knowledge & sets of activities.

Y Every business can be seen as a collection of business

processes.
 d rious Business Processes
{. Financial Information System.
2. Marketing Information System.
3. Production & Manufacturing Information
System.
4. Human Resource Information System.
 ’in nci
Inform ion Sysem
Y ahe term Financial I.S. provides information to a
persons and groups.
Y Information, is provides in the form of periodic
reports, special reports, and results of mathematical
simulation.
Y A Financial I.S. provides, information not only for
executives but also for a broader set of people who
need to make better decisions on daily basis.
 ’uncions of ’in nci
I.S.
Y Integrate financial & operational Information from
multiple sources, including the internet, into a single
system.
Y Analyze historical and current financial activities.
Y Monitor and control the use of funds over time.

Y Enable analysis of financial data along multiple

dimensions, geography & product.
 î rkeing Inform ion Sysem
Y Marketing I.S. is a computer based system that works
in conjunction with other functional information
system to support the firms mgt.

Y ahe role of Marketing I.S. is to asses marketing

manager͛s information needs, then develop the
framework for collecting information and distribute
the information gathered to the end users in time.
 d rious Types Of î rkeing I.S.
1. Accouning I.S. ʹ
Y Marketing plays a role in the firm͛s. AIS providing
sales order data. Perhaps the sales representatives
enter the data from customer offices using laptops.
Y ahe data is used to prepare information in the form
of periodic & special reports.
Y ahe data also provides input for mathematical
models & knowledge based systems.
×. î rkeing s
es & Cusomer Service:
G ahis includes:-
a. Sales Force Automation.
b. Computer Customer Data.
c. Most & least profitable customers.
d. Response time to customer inquiries.
. î rke Rese rch & Ine

igence I.S.

G ahis includes:-
a. Customer Research.
b. Market Research.
c. Competitor Research.
 Producion & î nuf curing I.S.
G Recent years have witnessed an increase in the use
of I.a. in manufacturing.
G ahe use of I.a. can be used to increase competitive
advantage, hence the profit.
G A Manufacturing I.S. is a complete set of tools for
managing the flow of production throughout the
enterprise.
G ahe I.S. was designed to provide I.a. as well as other
operations of a firm.
 Sources of î nuf curing I.S.
{. Production Data.
2. Inventory Data.
3. Vendor Data.
4. Personal Data.
5. Union Data.
6. Labor Data.
7. External Environment Data.
8. Engineering Specifications.
Benefis of î nuf curing I.S.

Y Improve efficiency & quality.

Y Deliver goods & services more efficiently.

Y Speed up the process.

Y Allow more Customization.

 3um n Resource îg. Sysem
G HRMS it is also called as HR modules, HR
technology refers to the systems & processes
at the intersection between HRM & Ia.
G It includes several tools:-
a. Recruitment.
b. HR Maintenance & Development.
c. HRM & Planning.
 Recruimen
G In simple term, Recruitment applies to the
process of attracting potential employees to
the organization or company.
G Examples of Recruitment Activities:-
a. Position Inventory.
b. Recruitment using Internet.
c. Employee Selection.
 3R î inen nce & Deve
opmen
G araining & Development.
G Performance Evaluation.
a. ao analyze competency level so mgt knows
which employee has or lacks the right skills for
positions & project teams.
b. Analyze whether employee͛s activities and
outcomes are congruent with the organization͛s
objectives.
 3Rî & P
nning

Y Personal information & privacy issues.

Y Compensation & Benefits Administration.

Y Personnel Administration.

Y aime, Labor & Knowledge Mgt.

Y Labor Relations.
 Dh  is ERP [
Y Enterprise resource planning (ERP) systems are
management information systems that integrate and
automate many of the business practices associated
with the operation or production aspects of
company.
Y ERP software can aid in the control of many business
activities, like sales, delivery, billing production,
inventory management, and human resourse
management.
 Dh  wi

ERP fix in my business?

Y Integrate financial information

Y Integrate customer order information

Y Standardize and speed up manufacturing

Y Reduce inventory

Y Standardize HR information
 Dh  re he hidden coss of ERP?
Y araining

Y Integration and testing

Y Customization

Y Data conversion

Y Data analysis
 Scope Of ERP
Y Financials

Y Logistics

Y Human Resources

Y Work Flow
 Adv n ges of ERP
Y Inventory Reduction
Y Reduction in Production and delivery
Y Realistic commitment
Y Increased efficiency
Y Modular approach
Y Decision support
Y Distributed computing
 Dis dv n ges of ERP

Y Expense and time in implementation

Y Difficulty implementing change

Y Difficulty integrating with other systems

Y Risks in using one vendor

 Inroducion
Y Electronic-business can be defined as the organized effort of
individuals to produce and sell, for a profit, the products and
services that satisfy society͛s needs through the facilities
available on the Internet.

Y E-commerce is a part of e-business and is the term used to

refer only to the buying and selling activities online including
when a firm uses the Internet to identify suppliers, select
products or services, make purchase commitments, complete
financial transactions, and obtain service.
The Inerne nd E
ecronic Commerce
Inerne Business îode
s

C egory Ex mp
e

diru
Sorefron Am on.com

î rkep
ce Concenr or ShopNow.com

Inform ion Broker Tr ve
ociy.com

Tr ns cion Broker Amerir de.com

Aucion C
e ringhouse eB y.com

Digi
Produc De
ivery B
uemoun in.com

Conen Provider DSJ.com

On-
ine Service Provider Tuneup.com

 Cusomer-Cenered Re i
ing
Y Some of the most successful consumer E-commerce companies
have found that it isn't enough to set up a Web site to sell
products.
Y Amazon.com, consumer retail Web site.
Y Disinermedi ion, removing the middleman, has allowed
many companies to improve profits while reducing prices.
Y Reinermedi ion, the process of creating new middlemen.
Y Online auction services such as eBay.com offer a form of
reintermediation through their Web sites to get buyers and
sellers connected.
 Business-o-Business E-Commerce
G Sales of goods and services to other businesses.
G One company, Asian Sources Online, has combined the two
into Asia's largest electronic commerce venture.

G "Asian Sources established a Web site to connect thousands

of mostly small and medium-size Asian exporters of
everything from hardware, fashion and giftware to computers
and electronic components with big importers such as Kmart,
aoys "R" us, Home Depot, aandy Radio Shack and aexas
Instruments.
G A buyer connects to the Asian Sources Web site, views
products from over 4,000 manufacturers, orders the products,
and arranges for shipment and payment.
E
ecronic Commerce Suppor Sysems
 Inr nes nd E
ecronic Business
3ow Inr nes Suppor E
ecronic Business

ü Connectivity: Accessible from most computing platforms

ü Can be tied to legacy systems and core transaction databases
ü Can create interactivity applications with text, audio, and video
ü Scalable to larger or smaller computing platforms as
requirements change
ü Easy to use, universal Web browser interface
ü Low start-up costs
ü Richer, more responsive information environnent
ü Reduced information distribution costs
Inr ne App
ic ions for E
ecronic Business
 Org niing e-Business Resources

1. 3um n resources, in the form of people who can design,

create, and maintain web sites

×. î eri
resources must also include specialized computers,

equipment, software, and high-speed Internet connection
lines.
. Inform ion
resources, generally in the form of reporting
software that focuses on tracking the efficiency of the web
site operations and offers insight into how satisfied customers
are interacting with the firm͛s web site, are needed.

4. ’in nci
resources, the money required to start, maintain,

and allow the firm to grow, usually reflect greater
participation by individual entrepreneurs and venture
capitalists, instead of conventional financial sources such as
banks .