Experience the Convenience

SUBMITTED by
Shahnoor Khan 20
Tabassum N. 34
Talhah Patel 40
SUBMITTED TO Abdul Shaikh 46
Prof. Arvind Inamdar Prashant Shejwal 53
 MISSION
“ TO BE THE LOWEST PRICED RETAILER IN THE AREA OF
OPERATION / CITY / REGION.”

VISION
IT IS OUR CONTINOUS ENDAVOUR TO INVESTIGATE, IDENTIFY
& MAKE AVAILABLE NEW PRODUCT CATEGORIES FOR
CUSTOMER’S EVERYDAY USE & AT THE BEST VALUES THAN
ANYBODY ELSE
 Setting up an Image of a DISCOUNT STORE.
 Offers VALUE FOR MONEY
 Provides a lot of offers
 Some for a specific period
 Some throughout the year

 TARGET GROUP:
 Value conscious
 Upper / Lower middle income customers.
RETAIL FORMAT / MIX
 Situated at Koparkhairane since the last seven years.
 This area has got lot of potential in terms of customers.The middle income
group mainly resides here and nearby areas.
 There is lot of traffic (both vehicular and pedestrian). Also it is easy to
access from Koparkhairane side since TMT, NMMT, KDMT and BEST
bus stop is nearby.
 Large frontage makes mall clearly visible from outside.
 ATMs are available near the mall for one to withdraw money, if required.
 Parking at this mall is a big problem for shoppers. Since there is no parking
space provided by mall, the customers have to park their vehicles at their
own risk.

 The visitor face problem in finding parking space, sometimes they spend lot
of their time in searching for parking space or even need to go far off in
order to park their vehicles.

 After having shopped from the mall, carrying the purchased items
(sometimes heavy) till the vehicle becomes a big issue.
 All FMCG products which are used daily are kept on
the ground floor
 The Vegetables and medicines counter are also
situated on the ground floor.
 The first floor is mainly for apparels/Garments. Mens,
women and kids wear are available on this floor
 The second floor stores all the home appliances,
utensils, sports equipments, and gift articles etc.
 Each section has one attendant on average. The floor
cleaning activity is outsourced.
 TOILETRIES
COLD STORAGE GE
RA
MANAGER
BISCUITS & FARSAN O
ST
FLOOR

SKIN CARE
WAY TO FIRST
FLOOR
PERSONAL CARE
REFU

LIFT
BAKED PRODUCTS
PAYMENT
PAYMENT

ND
COUN
TER
COSMETICS

TOILET
DETERGENT
SOAPS
& GROCERY
VEGETABLES

WATER
BAGGAGE
COUNTER DRAWING &
SCHOOL ARTICALS
PAYMENT

MEDICAL
GROUND CUTOMER
PAYMENT STORE
SERVICE
FLOOR COUNTER
SNACKS AND SWEETS
ROOM
STORAGE
TRIAL R
EA
S
W
N S WAY TO II
E FASHION FLOOR
M
ACCESORIES FROM GROUND
FLOOR

S LOW PRICE T-
E SHIRTS

LIFT
AR
TW FASHION
O
FO UNDER ACCESORIES
CLOTH
GARMENTS PIECES

KIDS
FIRST LADIES TRIAL
WEAR
FLOOR WEAR ROOM
S
 PUJA

STORAGE
ARTICLE
S KITCHEN ITEMS GIFT
TIFIN BOX
ARTICLES
TOYS

FROM FIRST
FLOOR

UTENSIL

LIFT
BED SHEET,
SPORTS TOWELS, CURTAINS
EQUIPMENT EQ & PILLOW COVER
SP IPM
U
O
RT EN

STORAGE
APPLIANCES
S T

LUGGAGE
& BAGS

HOME
SECOND
FLOOR
 The exterior also houses baggage counters and safe deposits
 Certain food and refreshment stalls for the shoppers to enjoy.
 Metal railing are built for the shoppers to sit and rest.
 Security personnels are employed to check the customers with metal
detectors for security reasons.
 There is a single door for entry, whereas two doors for exit.
 Located in the middle of koparkhairane. The exterior design is very ordinary
and functional at best. It consists of a three storey complex. The building is
painted white with D-MART logo clearly visible from the road.
 The interiors are green, associating it with the colour of their logo.
 The whole store was floored with ceramic tiles. Adequate light was focusing on
product for the convenience of the customers.
 Music was pure soft hindi music which appealed to the target customers.

ERRORS :
 There was no proper storage space, heavy bulky products can be found lying on
the floor.
 There is hardly any space between the two parallel racks selling general
products.
 The shopping trolleys are not allowed to be carried from one floor to another
floor.
 The ceiling was not properly constructed as a result the A/C duct and outlets
were exposed completely.
 1. Grocery  8. Cosmetic Items/
Beauty care
 2. Fruit &
 9. Medicines
Vegetables  10. Household utensil
 3. Beverages  11. Fashion accessories.

 4. Frozen Food  12. Movie CD’s and Gifts

articles
 5. Dairy products
 13.Apparels/Garments
 6. Personal and
Home care
 7. Footwares
 The product mix is good & lot of variety is available.
 The assortments for apparels is done as per the price and size.
 The D-Mart offer price and the Max. Retail Price both were visible on the
price card
 During the festival season, the festival items are kept in the main area.
 A wide variety of festival and decorative items for Ganpati and Navratri
festival are kept along the main passage.
 The whole area was divided as per the products that they offered like apparels,
stationeries, crockery’s, sanitary items, gift articles, steel items, detergents,
vegetables, fruits, etc.
 At the apparels section, the new entries were not displayed properly
 Products that needed appropriate cooling were not stored properly.
 For Eg The Cadburys chocolate had begun to melt on the rack itself. As
a result these items were not very appealing to buy.
 packets of chocolate which were damaged were kept on the shelf which
gave a bad impression to the customers.
 In the passage lot of material was stored thus blocking the movement of the
customers.
 Only one way movement of Shoppers is possible.
 D-Mart hoardings can be found on the lamp-posts on major roads in Navi Mumbai
area.
 D-MART usually advertises in major newspapers giving information about their
latest offers
 Promotion and sales offers were present for most of the items.
 E.g. There were a discount of 10 % on all CINTHOL products and Cadbury
chocolates.
 There was one separate whole shelf for products that were offered at huge
discount
 for instance “HALDIRAM” sweets were selling at Rs.25 wherein the actual
MRP was Rs.45.
 DRAWBACKS:There is no proper hoardings that shows D MART is in vicinity.
 The prices offered are economical in D-mart.
 EDLP (Everyday low pricing) pricing strategy is followed.
 D-Mart offers minimum 2% to 10% discount on MRP and straight 5% on
medical product, except grocery, vegetables and fruit items.
 (Bundled price) Two or more products were packed and were available at a
discounted price.
 E.g.:- Santoor soap bundled along with a Wipro CFL bulb.
 Multiple unit pricing: - This strategy was followed for stimulating sales.
 E.g.:- Soap bars bundled together
 There were personal Selling for some newly launched products.
 We observed an instance of personal selling for Procter and Gamble products like the
Olay cream.
 Also there was a huge amount of personal selling in case of perfumes and cosmetics and
apparels.
 The service offered was okay. (Regarding- Security, Baggage counter)

DRAWBACKS :
 The many staff were unfriendly and unfamiliar with rules.
 There were huge queues for billing products, there was no segmentation done for the
customers on the basis of their purchases.
 Also customers frequently complained the debit/credit cards machines were not operating
properly
 STRENGTH
 Low price, competitive price
 Good/stable image as a retail store
 Spacious and situated at a prime location

WEAKNESS
• Low brand loyalty among customers. Big bazaar has huge loyalty factor
• Poor space utilization in stores.
• No backing of a known corporate/business house.
• Doesn’t sell electronic equipments, which are currently in huge demand.eg
Laptops,Plasma TV’s, Digital cameras,Mobile phones.
• Stand alone stores, not situated in any commercial building/malls/hub.
 OPPORTUNITIES
 Booming retail sector.
 Limited presence in Suburbs, town markets can be potential untapped
markets in major cities.

THREAT
 Presence of competitors like Big bazar, Walmart, Reliance retail.
 Global Retail MNC’ S can open individual stores once FDI cap is removed.
 Operational floor is mainly utilized for storage. D-mart should build better
storage shelves in the basement area, where back office is situated.
 Adequate and spacious trial rooms should be provided to avoid rush during
peak hours and holidays.
 Products should be kept in shelves ,instead of products lying on the floor.
 Adequate shelves should be made instead of using the cartons of boxes
doubling up as a shelf.
 The products were not properly kept on the shelves, and every shelf had certain
damaged goods, so regular monitoring is necessary.
 The staff is not well trained to handle customers belonging to different
backgrounds and attitudes, so better selection and training programs should
be initiated.
 The Ceiling is not appropriately constructed, as a result the A/C duct and
outlets are exposed completely, we recommend D-Mart can hire services of a
well renowned Retail interior specialist, and his services/recomendations can
be adopted for the retail outlets of D-mart.
 D-Mart doesn’t have its website, so they should create its new website, which
is updated on a regular basis.
 They don`t allow customers to carry trolleys from one floor to another,
So this practice should be avoided, and care should be taken that
customers don’t face inconvenience while shopping.
 D-Mart should advertise regarding its outlets more often and should
spend more on advertising for greater reach.
 Separate billing counter should be provided for shoppers purchasing few
products / for faster customer turnover.