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Chapter
18
The System and Process of Controlling
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After studying this chapter, you should
understand:
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The Basic Control Process
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Principle of Critical Point Control
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What is Strategic Control?
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What is Benchmarking?
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Control as a Feedback System
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Fig. 18-1 Feedback Loop of
Management Control
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Real‑Time Information and Control
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Feedforward Control
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Requirements for Feedforward Control
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Control of Overall Performance
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Requirements for Effective Controls
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KEY IDEAS AND CONCEPTS FOR REVIEW
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